Due to the novel CoronaVirus (nCoVid 19), many countries restricted the travel. Update your contact details via Manage booking to receive the latest updates or notifications regarding coronavirus or any updates in Singapore airline. Customers can also check the website for the latest flight updates, rebooking and refund options.
Travel restrictions to Singapore due to CoronaVirus (nCoVid 19)
The Singapore authorities have taken steps to limit the risk of community spread in Singapore.
- All new visitors who have travelled to mainland China (not including Hong Kong, Macau and Taiwan) within the last 14 days, will not be allowed to enter or transit through Singapore. This will include travellers who transit in mainland China to Singapore regardless of the duration and whether they had cleared immigration inChina.
- Previously issued short-term and multiple-visit visas, as well as visa-free transit facilities for People s Republic of China (PRC) passport-holders have been suspended.
- During this period of suspension, this group will not be allowed to enter Singapore.
- PRC passport holders (except for those with passports issued in Hubei) with no travel history to mainland China within the last 14 days may transit through Singapore.
- Returning residents (Singapore citizens and permanent residents) and long-term pass holders, including those with PRC passports issued in Hubei, who have travelled to mainland China within the last 14 days, will be allowed to enter Singapore. This group will be issued with a 14-day Stay-Home Notice (SHN) from the day of their return from China.
- From 2359hrs on 4 March 2020, all new visitors with recent travel history to Iran, northern Italy or the Republic of Korea within the last 14 days will not be allowed to enter into or transit through Singapore.
- New visas and previously issued short-term and multiple-visit visas for Iranian passport-holders have been suspended. During this period of suspension, they will not be allowed to enter Singapore.
- Returning residents and long-term pass holders who have travelled to Iran, northern Italy, or the Republic of Korea within the last 14 days will be allowed entry into Singapore. However, this group will be issued with a SHN.
- From 2359 hours on 15 March 2020, all new visitors who have travelled to France, Germany, Italy and Spain within the last 14 days will not be allowed to enter or transit through Singapore.
- Returning citizens, residents and long-term visit pass holders (including work passes Germany, Italy and Spain within the last 14 days will be allowed entry into Singapore. However, they will be issued with a 14-day Stay-At-Home Notice (SHN).
- LongManpower (MOM), applied for by their employer, before being allowed entry. Employers can apply here for the MOM letter.
- From 2359hrs on 4 March 2020, travellers to Singapore who exhibit fever and/or other symptoms of respiratory illness, but who do not meet the clinical suspect case definition, may be required to undergo a Covid-19 swab test at the checkpoint. They may carry on with their journey after undergoing the test. Those with a positive result will be contacted and conveyed to the hospital.
- Visitors who refuse to be tested will not be allowed to enter Singapore. Singapore permanent residents and long-term pass holders who refuse to be tested may have their immigration facilities and work pass privileges revoked or the validity shortened. All travellers, including Singapore citizens, who do not comply with the testing or who cannot be contacted subsequently may face penalties under Singapore law.
- Singapore Airlines and SilkAir passengers who are affected by the entry restrictions will not be allowed to travel to Singapore
Singapore Airlines Refund or Rebooking due to Coronavirus
Mainland China, Hong Kong, Macau and South Korea
Singapore Airlines will waive cancellation and change fees for customers with tickets issued on or before 4 March 2020 for travel to and from Mainland China, Hong Kong, Macau, and South Korea from 24 January 2020 to 31 May 2020. For rebooked travel, the new travel date must commence on or before 31 August 2020.
Japan
Singapore Airlines will waive change fees for customers with tickets issued on or before 4 March 2020 for
travel to and from Japan from 3 March 2020 to 31 May 2020. For rebooked travel, the new travel date must commence on or before 31 August 2020.
India
Singapore Airlines will waive change fees for customers with tickets issued on or before 11 March 2020
for travel to and from India, from 11 March 2020 to 31 May 2020. For rebooked travel, the
new travel date must commence on or before 31 August 2020.
Denmark, France, Germany, Italy, New Zealand and Spain
Singapore Airlines will waive all cancellation and change fees for customers with tickets issued on or before 13 March 2020, for travel to and from Denmark, France, Germany, Italy, New Zealand and Spain from 10 March 2020 to 31 May 2020. For rebooked travel, the new travel date must commence on or before 31 August 2020.
Passenger who wants refund for the booked flight or rebook the flight on another date, you can contact the travel agent or Singapore airlines office directly.
Customers who booked their tickets directly through Singapore Airlines may contact the reservations team in Singapore at +65 6223 8888.
Customers may also contact our Singapore reservations team through online form.
Travel agents who require assistance may wish to contact SIA’s local sales offices.
Customers are advised to check on their insurance policy coverage with their insurers.