Due to the novel CoronaVirus (nCoVid 19), many countries restricted the travel. Update your contact details via Manage booking to receive the latest updates or notifications regarding coronavirus or any updates in Swoop airline. Customers can also check the website for the latest flight updates, rebooking and refund options.
COVID-19 information:
For any information needed about Corona, please contact Tel: 1-833-784-4397 (NOTE: Interpretation services are available in multiple languages)
Email: phac.info.aspc@canada.ca
Swoop Flights operating between Canada and the United States, Mexico and Jamaica, scheduled from March 14 – March 31, 2020
Travellers can contact directly by email with instructions on how to cancel for Swoop Credit, should they choose not to travel as planned.
Flights operation in Swoop
Domestic travel is continuing to operate as usual within Canada.
Arrival restrictions for travellers
- From March 2, 2020, all flights into the U.S. arrival restrictions for travellers who have recently travelled in the People’s Republic of China (excluding Hong Kong and Macau), Europe, and Iran within the last 14 days. This applies to all last points of departure to the U.S. (including Puerto Rico).
- All travellers on Swoop flights departing to the U.S. will be asked if they have travelled to China, Europe, or Iran in the last 14 days, relative to their date of departure for the U.S. Swoop representatives will be on hand with further details and to assist travellers with any questions or concerns.
ModiFly
- Travellers can change the travel dates and/or times through Manage My Booking using your reservation code and last name up to 24 hours prior to departure.
- It is an extra that can be added only at the time of purchase, after seat selection, and can only be added to bookings made directly through FlySwoop.com. ModiFly can only be purchased 14 days prior to the date of your flight
- For more information, visit the ModiFly page here.
TO THE ATTENTION OF THE RESERVATION SERVICE (please forward)
Hello,
Due to Coronavirus I have tried to contact you (many services) several times by email (since February) to change our departure from Bangkok – Paris via Frankfort and return Paris – Bangkok via Vienna Austria.
TO BE CANCELLED
CODE NO.: JSFOBV
IATA NUMBER: 35307646
Mr. Jacques GESKIS
Mrs. Chrystabelle GESKIS
Departure Bangkok on 14 April 2020
Arrival Paris on 15 April 2020
Back
Departure Paris on 25 June 2020
Arrival Bangkok on 26 June 2020
We can no longer leave and we want to change to the same destination: Bangkok – Paris via Frankfurt and back to Paris – Bangkok via Vienna Austria. On the following dates:
NEW CHANGE
Departed Bangkok on 15 March 2021.
Arrival Paris on March 16, 2021
Back
Departure Paris on 31 May 2021
Arrival Bangkok on 01 June 2021 (no problem with 1 or 2 days difference)
Our connection arrived in Paris on 15 April 2020 N° CODE: JSFOBV by THE RAM ROYAL AIR MOROCCO is cancelled + CARIBBEAN AIR destination GUADELOUPE POINTE A PITE which causes us huge problems.
I don’t know what to do to call the right department to reschedule these new schedules. We live in Thailand but 200 km from Bangkok and I call your office, no one answers.
We’re over 60 years old and vulnerable to the virus and I wouldn’t want to be positive with my wife and the aftermath of that.
Thank you for forwarding my request and wishing you good reception,
Waiting your answer.
Please accept Madam, Sir, my most distinguished greetings.
Jacques GESKIS
i am trying to contact Swoop because I have one way tickets to Edmonton from Abbotsford for Robert Ford and lillian Ford .Because covid 19 came we did not fly to Edmonton as planned……My daughter in Edmonton put this flight package into a credit 171.63 under the name of lillian Marie Ford. I would like to know if I can utilize this ticket now.december 22/2021.
The flight number is Wo2o4……it was booked May 14/2020.
I have tried to contact you many times to resolve this issue.I sent you a regisistered letter.I am on the phone for hours at a time……..you do not make this easy.