Aeroflot – Russian Airlines, is the flag carrier and largest airline of the Russian Federation. It was founded on 1923. The carrier is an open joint stock company that operates domestic and international passenger and services, mainly from its hub at Sheremetyevo International Airport.
Verified & Updated on: 29/09/20
Aeroflot Frankfurt, Germany Address:
Frankfurt Airport, Terminal 2, Departure Hall D, Schalter 821, Frankfurt am Main 60549
Phone:
+49 (69) 690 531 51
Fax:
+49 (69) 694 838
Email: frankfurt@aeroflot.de
Working hours
Daily 9:00 – 13:00; 15:00 – 19:00
Aeroflot Airline Official website: https://www.aeroflot.ru/ru-en
Aeroflot Airline Online Check-in: https://www.aeroflot.ru/ru-en/information/checkin/web_checkin
Note: Check In Online begins 24 hours and closes 45 minutes before departure
Check Aeroflot Airline schedule here: https://www.aeroflot.ru/schedule/schedule?_preferredLanguage=en
Check Aeroflot Airline flight status here: https://www.aeroflot.ru/ru-en
List of Aeroflot Airline Offices around the world
View the Aeroflot Airline offices address, phone number, email through the above link.
Aeroflot Airline Baggage Allowance
View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Aeroflot Airline Call Centre / Customer care
From Moscow, Russia: +7 (495) 223-55-55
Toll free: 8-800-444-55-55
Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)
For charter carriage requests: charter@aeroflot.ru (applicable only for legal entities when planning a chartered flight)
For group carriage requests: group@aeroflot.ru (applicable only for groups booked and paid for in Moscow)
Aeroflot Toll-Free Hotline for Air Travelers with Disabilities
Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),
Mail:
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer
Aeroflot Baggage claim:
If your baggage is lost or damaged, you can submit the claim form to the below mail address
For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:
International flights phone +7(495)7538641
Email knbmvl@aeroflot.ru
Federal flights phone +7(499)5006552
Email knbvvl@aeroflot.ru
For information about lost property found at Sheremetyevo Airport, please contact:
Phone +7(495)5787464,
Email lost-and-found-fe@svo.aero
Baggage not arrived from Aeroflot
If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Email lost-found@aeroflot.ru
Aeroflot Baggage claim submission address and documents to submit
Delayed baggage claim
If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.
Documents to be attached to the claim:
- application specifying the monetary loss
- Property Irregularity Report (PIR)
- baggage tag (original copy)
- invoices (receipts) confirming expenses
- contact details: address, telephone number, e-mail
Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).
Aeroflot on board: https://www.aeroflot.ru/ru-ru/information/airport/security
For more details about the rules of baggage in Aeroflot airline, click here
Travel during pregnancy with Aeroflot Airline
Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.
Near-by Airports: Frankfurt Airport, Mannheim City Airport, Frankfurt–Hahn Airport, Cologne Bonn Airport
Types of Planes / Air craft available with Aeroflot Airline
Total fleet: 230
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-200
Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
Boeing 737
- Boeing 737-800
Boeing 777
- Boeing 777-300ER
Ilyushin Il-96
- Ilyushin Il-96-300
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-40
McDonnell Douglas MD-11
- McDonnell Douglas MD-11F
Sukhoi Superjet 100
- Sukhoi Superjet 100
Tupolev Tu-134
- Tupolev Tu-134
Tupolev Tu-204
- Tupolev Tu-204
Yakovlev Yak-42
- Yakovlev Yak-42
Queries handled by Aeroflot Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Aeroflot Bonus (Aeroflot Frequent flyer programme).
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