Aeroflot – Russian Airlines, is the flag carrier and largest airline of the Russian Federation. It was founded on 1923. The carrier is an open joint stock company that operates domestic and international passenger and services, mainly from its hub at Sheremetyevo International Airport.
Verified & Updated on: 30/09/20
Aeroflot Delhi, India Address:
Room 610, 6th Floor, Ashoka Estate, 24 Barakhamba Road, New Delhi, 110001
Phone:
(+91-11)-2331-0426
Fax:
Email: aflindia@aeroflot.ru
Working hours
Mon-Fri: 10:00 – 18:00, Sat: 10:00 – 13:00, Sun: closed
Aeroflot Airline Official website: https://www.aeroflot.ru/ru-en
Aeroflot Airline Online Check-in: https://www.aeroflot.ru/ru-en/information/checkin/web_checkin
Note: Check In Online begins 24 hours and closes 45 minutes before departure
Check Aeroflot Airline schedule here: https://www.aeroflot.ru/schedule/schedule?_preferredLanguage=en
Check Aeroflot Airline flight status here: https://www.aeroflot.ru/ru-en
List of Aeroflot Airline Offices around the world
View the Aeroflot Airline offices address, phone number, email through the above link.
Aeroflot Airline Baggage Allowance
View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Aeroflot Airline Call Centre / Customer care
From Moscow, Russia: +7 (495) 223-55-55
Toll free: 8-800-444-55-55
Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)
For charter carriage requests: charter@aeroflot.ru (applicable only for legal entities when planning a chartered flight)
For group carriage requests: group@aeroflot.ru (applicable only for groups booked and paid for in Moscow)
Aeroflot Toll-Free Hotline for Air Travelers with Disabilities
Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),
Mail:
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer
Aeroflot Baggage claim:
If your baggage is lost or damaged, you can submit the claim form to the below mail address
For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:
International flights phone +7(495)7538641
Email knbmvl@aeroflot.ru
Federal flights phone +7(499)5006552
Email knbvvl@aeroflot.ru
For information about lost property found at Sheremetyevo Airport, please contact:
Phone +7(495)5787464,
Email lost-and-found-fe@svo.aero
Baggage not arrived from Aeroflot
If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Email lost-found@aeroflot.ru
Aeroflot Baggage claim submission address and documents to submit
Delayed baggage claim
If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.
Documents to be attached to the claim:
- application specifying the monetary loss
- Property Irregularity Report (PIR)
- baggage tag (original copy)
- invoices (receipts) confirming expenses
- contact details: address, telephone number, e-mail
Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).
Aeroflot on board: https://www.aeroflot.ru/ru-ru/information/airport/security
For more details about the rules of baggage in Aeroflot airline, click here
Travel during pregnancy with Aeroflot Airline
Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.
Near-by Airports: Indira Gandhi International Airport, Dehradun Airport, Pantnagar Airport, Chandigarh Airport, Jaipur International Airport
Types of Planes / Air craft available with Aeroflot Airline
Total fleet: 230
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-200
Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
Boeing 737
- Boeing 737-800
Boeing 777
- Boeing 777-300ER
Ilyushin Il-96
- Ilyushin Il-96-300
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-40
McDonnell Douglas MD-11
- McDonnell Douglas MD-11F
Sukhoi Superjet 100
- Sukhoi Superjet 100
Tupolev Tu-134
- Tupolev Tu-134
Tupolev Tu-204
- Tupolev Tu-204
Yakovlev Yak-42
- Yakovlev Yak-42
Queries handled by Aeroflot Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Aeroflot Bonus (Aeroflot Frequent flyer programme).
Is there any problem / complaint with reaching the Aeroflot Delhi, India Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Aeroflot Delhi, India: (click on the stars below)
My name is MD SAIF KHAN. Passport Number: BQ0524441 and I have a Czech Republic Employment Visa (Long term). I had a flight from New Delhi, India to Prague. I have arrived in Prague at 22nd February.
While I was in the New Delhi, India Airport, The Boarding Agent of AEROFLOT forced me to buy a Return Ticket. My return Ticket number: 5552409901930 I have explained them that I have an Employment Visa (Long term) and I am not coming back soon. But they have forced me to buy a return Ticket. Currently I am at Czech Republic and started working here. I will not be able to visit my home country any time soon. In that case I want to cancel my Return Ticket and want a refund. I have tried to contact AEROFLOT office in Prague but I didn’t get any solution.
Based on my situation, could you please help me to cancel my return ticket and get a Refund, I am a Bangladeshi Citizen and I have a relative in India, so he can get refund from India. Please help me in this situation.
I am waiting to hearing back from you.
Best Regards,
Md Saif Khan.
Passport No. BQ0524441
I will be flying in Aeroflot flight to Moscow on 19th June. Please let me know whether I can carry following items in my check-in baggage.
Cannon Power Shot Camera with rechargable batteries in it.
Extra two rechageable battries for the said Camera
hp laptop
shaving blades.
Tarun Vishanji Kotak
I am traveling on 29th of Oct from Delhi to Berlin through Aeroflot airlines dep time 0120 hrs arr 0855 hrs economy class. What is the luggage weight limit plz reply treated as urgent. Thanks.
Dear All,
This is pertaining to my lost luggage while travelling with Aeroflot Airline.
I had a flight form New Delhi to Moscow to Madrid on 20th Dec. 2019 at 01:00 AM. I came at the airport at around 9:15-9:30 and i gave my luggage to the baggage drop counter the lady gave me my boarding passes for Delhi to Moscow and Moscow to Madrid. and she also gave a me ONE tag for my luggage. As i was travelling for the 1st time i was not aware that for two check-in bags i am supposed to get 2 separate tags.
When i reached Madrid i got only 1 bag out of two which i submitted at the baggage drop counter in Delhi and when i went to Lost and Found counter in Madrid they told me that i have only one tag for luggage and that is for the bag which i already received. They told me if i had given 2 check in bags i should have 2 separate tags. They thought i am lying as i had only one tag and i am claiming for 2 bags. that was so embarrassing and that is because of the lady who was sitting at the baggage counter, because of her i am suffering without any belongings in Europe.
I called on the landline no. +91-11-61238161 and spoke to a lady about the same and gave her my PNR no. and my other details and detail about the bag that how it looked so that they can check.
as i don’t have any tag no. with me only people at the Delhi airport i can contact as i handed over my bag to them and i cannot check this anywhere else as i don’t have any tag.
Request your assistance in this as it had multiple important things and few perishable items. i need that bag for my trip as i don’t have enough money to buy all the stuff again.
My BAG IS OF SEA GREEN / SKY BLUE COLOR, WRAPPED IN POLYTHENE FROM AIRPORT WRAPPING COUNTER. ON MY BAG BUTTERFLIES WERE PRINTED ALL OVER. This is a very unique bag can be easily traceable even if they didn’t put any sticker or bar code on it by mistake.
Request you to please check this as soon as possible so that i can get my bag as soon as possible in Madrid.
Passenger Name : Bharat Rohilla
PNR No. (Reference No.) : QMACIL
Tag No. for bag which i received : 6555 SU 887552
My phone no : +91-9953333110
Email Id : bharat.rohilla@gmail.com
Request you to please inform me as soon as possible. I tried calling on no on which i gave details in morning no one is picking my calls on that no.
Regards
Bharat Rohilla
Hi I am ujjwal Gupta I am I booked my flight from Make my trip from Delhi to fly RIGA from Aeroflot flight
· AEROFLOT SU 235flightImg
DELDelhi01:20 , 19 Mar
SVO
Moscow05:35 ,
19 Mar
·
AEROFLOT SU 3972
flightImg
SVOMoscow10:45 , 19 Mar
RIX
Riga11:30 ,
19 Mar
Now the situation is that Latvia government has sealed their Boarders and stopped all mode of transport to Latvia from Today and My Airline and even my service provider is not giving any answer about the status to Riga.
I want to know If the boarders are sealed and it mentioned on their website how will AEROFLOAT will take to Riga and if I can flight from Moscow to Riga is Aeroflot will bear all my expenses to Return flight and as well for stay in Moscow till I reach RIGA
· My Ticket details
· MEAL
· UJJWAL GUPTA Adult ,
XSGRAR
555-3855723158
I would like to inform you that no one from the Aeroflot is picking up the calls all their phone and contacts are not working
Regards
Ujjwal Gupta
I have booked a return ticket from Delhi to Moscow 31 March 2020 and return 08 April 2020. I got an update Russia is not allowed to enter any tourist till 01 May 2020. What should i do now? Should i cancel my trip and refund my ticket in this case? Is there any charges for ticket cancellation or i will get a full refund of my ticket?
MY BOOKING REF RVQNUL . DELHI TO MOSCOW DATE 27.05.2020 AND MOSCOW TO DELHI 232 DATE 07.06.2020.. DUE TO COVID-19 I LIKE TO CHANGE FLYING DATE DELHI TO MOSCOW DATE 27.05.2021 AND MOSCOW TO DELHI DATE 07.06.2021.N I HAVE SENT A LOT OF EMAIL TO THEM AT ADDRESS AS APPEARS IN WEBSITE BUT NO REPLY SO FAR BEEN RECEIVED. THEIR TOLL FREE NO OF CUSTOMER CARE 0008001008924 IS NOT ENTERTAINING . PLEASE HELP.
ASHOKE KUMAR SENAPATI 06.04.2020
Contact number of Aeroflot Delhi office number is not reachable.
What is new conatct number?
Hi,
I have been trying to book my ticket for 3 days, but no proper response yet. At Least tell me there is no ticket, I’ll try other airlines.
Regards,
Narendiran.
One pateint in moscow student met with an accident need to transfer from moscow to delhi
2 medical escort will also travelling
Delhi to moscow 2 tickets
Moscow to delhi 2 tickets plus 1 pateint on stretcher