About Air China Airline:
Air China was established in 1 st July 1988. According to the statistics updated on December 31, 2015, Air China has a fleet of 590 passenger aircraft and freighters of mainly Boeing and Airbus families, with an average age of 6.2 years. It operates 360 routes, including 100 international routes, 15 regional routes and 245 domestic routes. It serves 174 cities in 40 countries and regions, including 64 international cities, 4 regional cities and 106 domestic cities. By working with other member carriers of the Star Alliance, Air China offers access to 1330 destinations in 193 countries.
Air China Airline Paris Airport Office Address:
Escale B.P.20234-Aeroport Charles de Gaulle-95713 Roissy, Paris, France
Air China Airline Reservation office telephone contact numbers:
33-1-48627250
Email:
Fax: 33-1-48625606
Working hours
Map
Official website: www.airchina.com
Check your flight status here: ewww.airchina.com/flightstatus
Air China Airline baggage services telephone contact numbers:
33-1-48627250
For baggage inquiries : Air China airline baggage inquiries
Contact information for passenger complaints:
E-mail: customer_relations@airchina.com
Mailing address<s/trong>:
Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China
Complaint Telephone: +86-10-59036666
Fax +86-10-95583
Business Hours: 8:30 am to 8:00 pm (Beijing Time), Monday to Friday
When you call or write us an email, please use only the Chinese and English languages.
Near-by Airports: Paris Orly Airport, Paris Charles De Gaulle Airport, Beauvais-Tillé Airport
Attractions in Paris: Eiffel Tower, The Louvre, Notre-Dame de Paris
Near by Air China office in France:
[catlist name=Air China tags= paris numberposts= 50 orderby=title order=asc]
List of Air China Offices
Types of Planes / Air craft available with Air China Airline
- Airbus A319-100
- Airbus A320-200 (Deliveries from 2014)
- Airbus A320neo (Deliveries until 2020)
- Airbus A321-200
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-200
- Boeing 777-300ER
- Boeing 787-9 (Deliveries from May 2016)
- Comac C919 (to be announced)
Queries handled by Air China Airline Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Phoenixmiles
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To whom it may concern,
I was redirected from the customer relations office to you. If you are not responsible, please forward this request to the appropriate unit.
We are writing to you to submit our request for compensation with regards to the delayed departure of the Paris-Chengdu flight (CA458) on 20 May, 2017. According to the Regulation (EC) No 261/2004 (Establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights) of 11 February 2004, Article 6(1)(c) and Article 7(1)(c) we are eligible for an 600 EUR individual compensation in cash payment or bank transfer.
We were boarded to your flight accordingly to the schedule, around 13.10, 20 May. Unfortunately the plane could not leave the airport and we had to board off, due to engine failure. Your company was kind to provide meal and drink at the airport lounge during our prolonged stay. The technicians could repair the engine by evening and we took off to Chengdu around 19.30, with a considerable delay.
In our understanding the case is subject to EC Regulation 261/2004, Article 6(1)(c). The Paris Charles de Gaulle airport is within the EU, we are EU citizens, eligible for compensation. The delay was well over four hours, actually it exceeded six hours. The engine failure, which was communicated towards us and was the obvious reason for the delay, does not fall into any of the exemption categories. At last and understandably, no alternative routes and tickets were offered seven days prior to our departure.
Due to our late arrival we had to cancel our first day programme in Chengdu. All we arrived exhausted and could not fully recover to our next day programme. The delay was a very unfortunate turn of events both for your company and for us. Besides this problem we were satisfied with the service and appreciate your company very much. We have no reservations regarding Air China and would be ready travel on its airplanes.
Please let us know, if you have any further questions. We are also ready to send you all the necessary documents to proceed and facilitate the compensation. We hope we can arrange this issue swift and bilaterally, within the reasonable ramifications.
Please confirm that you have received this message.
Thanks You for Your understanding in advance.
Sincerelly Yours,
Andras DEAK
Tina SEGOTA
Agnes SZUNOMAR