Beijing Capital Airlines: How to file a complaint related to baggage / flight delay / cancellation? Procedure, Documents required

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Beijing Capital Airlines / Capital Airlines : How to file a complaint related to baggage / flight delay / cancellation?

Beijing Capital Airlines Customer Service Hotline: 95375 (domestic), +86 898-95375 (international)

Complaint suggestion: 95375-7 (domestic), +86 89895375-7 (overseas)

How-to-file-a-complaint-with-Beijing-Capital-Airlines-baggage-flight-delay-cancellation

Visit Beijing Capital Airline Complaint Website
Select the category in which you would like to make a complaint
If it is related to baggage, then select bags and choose the sub category as damage / missing / delayed and submit a claim relevant to your selection
If your topic is about to complain about the airline, then choose compliments and complaints and select the reason.
If it is delayed / cancelled flight, enter the contact details: name, country, address, city, state, postal code, email, phone number
Enter Document Type, Boarding Time, ID Number, Flight Number
Enter Verification Code
Submit

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