What is the boarding pass security system?
It is a scanning method to verify your information where the officer will scan the boarding pass previously. Now in some airports, this process will be automated by a scanner. CATSA also uses this scanner to calculate wait times at security.
How does the boarding pass security system work?
With the help of a scanner, the boarding pass verification procedure is now automated thanks to the Boarding Pass Security System. One-dimensional and conventional two-dimensional barcodes can both be read by the technology.
Why is the boarding pass security system now being used by CATSA?
With the use of this new technology, boarding pass validation and verification are now carried out automatically to increase security.
Does this technology allow for the scanning of electronic boarding passes?
Yes, utilising the scanner, the new technology enables screening agents to verify electronic boarding permits.
What sort of data does the scanner gather?
Your name, flight number, departure date, and gate number are all recorded by the scanner.
How is the data put to use?
The data will assist CATSA in measuring passenger volume and wait times in order to improve customer service. It will also assist us in resolving security incidents, claims, or complaints quickly. In order to resolve security-related incidents, raise the general level of security and efficiency in the system, and enhance customer service and satisfaction at airports, the information may also be shared with airport authorities, air carriers, and other Canadian and international security agencies.
Is CATSA retaining the collected personal data?
The information is kept in a safe database for 30 days before being completely deleted. However, in order to protect an individual’s access rights, data needed to handle an incident, complaint, or inquiry shall be securely retained for two years.
The collection, storage, and disclosure of this information by CATSA are in accordance with the Privacy Act.
The Boarding Pass Security System has been implemented where?
Airports in Vancouver, Calgary, Edmonton, Winnipeg, Halifax, Ottawa, Montreal, St. John’s, Kelowna, Quebec City, Victoria, Regina, Saskatoon, Toronto-Pearson, and Toronto-City Center are now using the boarding pass security system.
Is it required to scan boarding passes?
Yes, in airports that utilizes the boarding pass security system. Passengers won’t be inspected and won’t be allowed to board if they won’t produce their boarding passes to be scanned.
What occurs when a boarding pass is invalid?
The passenger will be informed by the screening officer as to why the boarding pass is invalid. If there is a question about the validity of the boarding card, travellers may occasionally be told to contact their airline again.
Where may I find additional details about this new technology?
CATSA Customer Care Phone number, Address, Email
Phone: Call 1-888-294-2202 if you have any further inquiries concerning the boarding pass security system.
Address: Canadian Air Transport Security Authority
99 Bank St., 5th Floor
Ottawa, ON
K1P 6B9
TTY: 1-833-339-1021
For more details, visit https://www.catsa-acsta.gc.ca/en/your-boarding-pass-information
How to claim a refund to CATSA?
(Monday to Friday, 8 a.m. – 4:30 p.m. EST)
Email: catsa.claims@catsa.gc.ca