Cebu Pacific was established in August 26, 1988 (as Cebu Air), commenced operations in March 8, 1996 which is the Philippine low-cost airline. Cebu Pacific has its head quarter in Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, Philippines.
Cebu Pacific airlines Sydney Sales Office Address:
Travel LoungeSuite 8/16 Main Street, Blacktown NSW 2148
Cebu Pacific airlines Sales Office telephone contact numbers:
(612) 8073 5477, +612-9119-2956
Email:
Fax: (612) 9678 3033
Working hours
Cebu Pacific airlines Official website: https://www.cebupacificair.com
Cebu Pacific airline Online Check-in: https://www.cebupacificair.com/online check-in
Check Cebu Pacific airlines flight status here: www.cebupacificair.com/flightstatus
Cebu Pacific airlines baggage services telephone contact numbers:
(612) 8073 5477
Cebu Pacific Airlines Baggage Allowance
View Cebu Pacific airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates, Flight cancellation, Seat selection, Unaccompanied minor handling charges in the above link.
Cebu Pacific airlines Customer care:
Cebu Pacific group booking:
For Cebu Pacific (5J) & Cebgo group rate queries:
Office Hours: Monday to Friday from 0800H-1200H and 1300H-1700H except Holidays.
Phone: +632-2905241 to 42 and +632-8027163.
Cebu Pacific USA Contact number:
Toll-Free Hotline for Air Travelers with Disabilities Phone: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
Aviation Consumer Protection Division phone: at 202-366-2220 (voice) or 202-366-0511 (TTY),
Address:
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590
Aviation Consumer Protection Division’s website: http://www.dot.gov/airconsumer
Near-by Airports: Sydney Kingsford Smith Airport, Newcastle Airport, Bathurst Airport
Attractions in Sydney: Sydney Opera House, Sydney Harbour Bridge, Darling Harbour
Near by Cebu Pacific office in Australia:
[catlist name=Cebu Pacific tags=sydney numberposts= 50 orderby=title order=asc]
List of Cebu Pacific Offices
Types of Planes / Air craft available with Cebu Pacific airlines
Total fleet: 57
- Airbus A319-100
- Airbus A320-200
- Airbus A321neo
- Airbus A330-300
- ATR 72-500
- ATR 72-600
Queries handled by Cebu Pacific airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Getgo
Is there any problem / complaint with reaching the Cebu Pacific Sydney Sales Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Cebu Pacific Sydney Sales Office in AUSTRALIA: (click on the stars below)
Dear Sir/Madam,
I am very frustrated trying to get a response as from my enquirers below. Can you please ensure that this is solved.
Dear Cindy
This issue is out of Sydney airports hands, it has to be dealt with Cebu pacific airlines only
Kind Regards,
Rochelle
Your Customer Experience Team
Sydney Airport
http://www.sydneyairport.com.au
Case Number: 00100961
Name: Cindy Vallejos
Email address: cindyvallejos1968@yahoo.com.au
Phone:
Location:
Created date: 10/02/2017
Subject: Fw: Letter from Cebu Pacific (CEB-05200-0217)
Description: blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } Dear Sir/Madam,I have tried to locate my lost luggage as described below but have not been able to obtain a satisfactory response. I would much appreciate it if you can assist.Regards,Cynthia
Sent from Yahoo Mail for iPad
Begin forwarded message:
On Wednesday, February 8, 2017, 3:35 PM, GuestServices wrote:
Dear Ms. Cynthia Toquero,
Greetings from Cebu Pacific!
This is in connection to the email that we have received from you.
Foremost, we empathize with you and regret any inconvenience brought by this incident.
We would like to inform you that we have coordinated this concern with our Luggage Unit and as per feedback; your baggage was confirm loaded to flight 5J 39 from Manila to Sydney.
For further concern, you may coordinate directly to our Sydney Station.
Hoping for your kind understanding.
Sincerely,
Joy Iloso
Officer, Customer Care
—————————————————————————————————————————————————————————————————————————
When I arrived from my Manila to Sydney flight 5J 39 one piece of two coconut stick brooms did not arrive with my luggage. I reported this to the Cebu Pacific at the airport and took my details saying that they will ring me back. Nothing has been heard from them. My missing luggage ID is C203311997.
We have booked 4 flights with Cebu Pacific for August 2017 as follows:- Aug 06 Bangkok – Manila – Cebu Flight 5J930 and Flight 5J575.
Aug 13 Cebu – Boracay Flight 5J132.
Aug 20 Boracay – Manila Flight 5J900
Aug 23 Manila – HCMC ( Saigon ) Flight 5J753.
We do not have our flight details, the flights were booked 25 Feb and paid through Paypal.
Could you please email details of our flights to neiljoan@hotmail.com
Thanks
Neil and Joan Pritchard ( Australia )
ps if this is to the wrong department please pass it on to the correct place.
Hi Neil Pritchard,
Please call Cebu Pacific directly through this number
(612) 8073 5477, +612-9119-2956
Thanks,
Support team.
My name is Paul Francis Macdermott E-ticket booking No.bau-0974068. i am booked onflight No.5j40 Sydney to Manila departing Saturday 15th April 2017 and returning flight No. 5j39 Manila to Sydney Sunday 30th April. The information i require is what terminal these flights land at and depart from in Manila as this information is not shown on ticket.your prompt reply would be appreciated either by email or by phone on 0422722742. Thanks Paul
Hi Paul Macdermott,
Up to April 6 th only they have scheduled for the flight from Sydney to Manila. It’s at Sydney (Kingsford Smith) International Airport, Terminal 1.
You can keep on checking in the below url for the latest information.
https://www.cebupacificair.com/en-ae/Pages/flight-status
Thanks,
Support team.
I paid the travel tax $44.09 by mistake because I am an australian passport holder, Can I get a refund of that ?
details:
BOOKING REFERENCE NUMBER: DGVLWX
Name: Armando Manalo
Date of Birth: 6/4/1953 Passport :
Departure Sydney to Manila: 13/5/2017 Return: 16/5/2017
OFFICIAL RECEIPT
OR No. : 28843492
Issuing Office : Web
Transaction ID : 145782736
Confirmation Number : DGVLWX
Date : 5/12/2017 3:18:18 AM
Received From : ARMANDO MANALO
TIN :
Description : Payment for 1
Passenger/s.
Armando Manalo
Form of Payment : MC
Currency Code : AUD
Airfare & Others : 807.09
Discount : 0.00
DPSC : 14.97
Total : 822.06
Vatable Sale : 13.37
VAT-Exempt : 489.09
VAT Zero-Rated : 318.00
Sub Total : 820.46
VAT Amount : 1.60
Total : 822.06
Permit No.:
09-2013-123-0009-000
Range of Approved Numbers:
000000000000001 to 999999999999999
Date Issued: Sept. 6, 2013
**** THIS IS A SYSTEM GENERATED OFFICIAL RECEIPT ****
Payment Details
Other Fees: AUD 0.00
Other Taxes: AUD 0.00
Base Fare: AUD 578.00
Passenger Movement Charge – AU: AUD 55.00
Passenger Service Charge – AU: AUD 69.82
Passenger Service Charge (LI): AUD 13.37
DPSC Value Added Tax: AUD 1.60
Administrative Fee: AUD 24.00
Seat Selection Fee: AUD 34.00
PH tax fee: AUD 2.18
PH Travel Tax: AUD 44.09
Total Amount: AUD 822.06
Type: MC (Approved)
Date: Fri 12 May 2017
Transaction ID: 145782736
Amount: AUD 822.06
when i get to payment page when booking online payment summary overshadows page and cannot get off this page to pay as their is no scroll bar on summary page to get down and back to payment page. why????
Hi I have mafe a booking through Bravofly last night and have recieved a notification that I have an unconfirmed booking from Sydney to Manila return on the 5th January and come back on the 3rd February. They gave me an ID: 1136181677. I want to know if my flight is confirmed or do I nerd to make another booking.
Thank you
John Fisher
Hi i want change Manila — Melbourne Booking ref UBZNKS from 2c Oct to 6 Oct have
already PAID $632.16 will that come off New Fare ?? have tried to change on Internet
hard to Follow Please tell me the difference in fare please
I had my flight last December 4, 2018 and that day was really a big disappointment because of my missing luggage. I immediately talked to one of the Cebu Pacific Crew and I told her that I haven’t get my luggage yet. She double checked it and she told me that there’s no more luggage inside. She askedto to do a report and they will contact me time to time. Guess what, it’s already been the 4th day and they told me that they are still coordinating to Cebu Pacific Sydney. I didn’t even realized that the crew who check me in didn’t put the sticker luggage number behind the boarding pass but good thing they able to check it online. I really don’t know what should I do, I feel that Cebu Pacific is not really doing their best to resolve the problem and just keep on telling me that they still need to “coordinate” to Sydney. This is really frustating.
Hello,
I would like to receive to my e-mail Your promo flight to Manila from Melbourne or Sydney
and return flights also.
I flew with Your airline to Manila ( 2015 ) and back to Sydney in( 2016 ) and I was very satisfied customer,- I would like to be frequent flyer.
Best wishes and
Thank You Joseph
Tried to cancel flights for my Husband and I from Manila to Boracay then Boracay to Manila a week later. I was kept on the phone for 30 minutes by the first operator who initially kept coming back seemingly unable to cancel the flights then eventually she just left me hanging on the line. Phoned back and spoke to another operator who also took 30 minutes to tell me I wasn’t due for any part refund and said she can’t cancel the flights and told me that by not turning up they would be cancelled. Our tickets could have been booked by someone else. Funny way to do business.
Attention: person in charge (Cebu Pacific) Australia who can help pls
Cancelled flights / refund
Can someone please escalate the Case Reference 4066977 or 5836420 there both the “same case” and this issue is now 14 months ago.
Due to the sudden death of my son and of course, cancellation of the flight. Documents required was sent back in Feb 2020 and still no outcome? Hope this will resolve as soon as possible.
Case was sent to > Yel, Mina, Jeya or supervisor. most of the time “no name” on the their reply.