Hong Kong Express Airways Limited, commonly known as Hong Kong Express or just HK Express, is a Hong Kong-based low-cost airline fully owned by Cathay Pacific Airways. It provides scheduled air service to 27 destinations in Asia, including China, Japan, Korea, Cambodia, Vietnam, U.S. Territories, Taiwan and Thailand. The airline’s main hub at Hong Kong International Airport uses a fleet that consists exclusively of the Airbus A320 family. In 2016, the airline became a founding member of the U-FLY Alliance.
Address : Cathay Dragon House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong
Phone : (852) 3902 0288
Email id : guest.relations@hkexpress.com
| Contact Number | Opening hours | ||
| Group Travel | hke.groupdesk@hkexpress.com | (852) 3702 7616 | Mon – Sat: 09:00 – 19:00 |
| Chinese mainland | NA | (86) 02968791368 | Mon – Sun: 08:00 – 20:00 |
| Thailand | hkexpress_th@waa.co.th | (662) 634 2552 | Mon – Fri: 08:30 – 17:30 |
| Taiwan, China | hkexpress@xinflight.com | (886) 2 7751 6587 | Mon – Fri: 09:00-18:00 |
| Japan | NA | (81) 120 427 730 | Mon – Sun: 09:00 – 18:00 (Local Time) |
| Korea | NA | (82) 808 775 393 | Mon – Sun: 09:00 – 18:00 (Local Time) |
| US | NA | (1)-833-569-2316 (Toll-Free within US) | Mon – Sun: 08:00 – 20:00 |
| Travel Agent Enquiry | Contact Number | Opening hours | |
| Hong Kong | hke-sales@hkexpress.com | NA | Mon – Fri: 09:00 – 17:45 |
| Chinese mainland | cn.sales@hkexpress.com | NA | Mon – Fri: 09:00 – 17:45 |
| Japan | jp.sales@hkexpress.com | NA | Mon – Fri: 09:00 – 17:30 (Local Time) |
| Charter Business Enquiry | hke.charter@hkexpress.com | NA | |
| HK Express Baggage Services | satshk_lostandfound@satshk.com | (852) 3902 9000 | Mon – Sun: 07:30 – 23:00 |
Hong Kong Express Airways Official website: https://www.hkexpress.com
Types of Planes / Air craft available with Hong Kong Express Airways
- Airbus A320-200
- Airbus A320neo
- Airbus A321-200
Hong Kong Express Airways Baggage Allowance
Hong Kong Express Airways Baggage Allowance
View Hong Kong Express Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Special Assistance in Hong Kong Express Airways
Travel while Pregnant with Hong Kong Express Airways
- No medical certificate is required – Up to the 27th week of pregnancy
- Medical certificate is required within 7 days of travel to prove fit for travel and confirm the expected dare of delivery – At 28th week and up to 35th week of pregnancy
- Expectant mothers cannot be accepted for air travel – At or beyond 36th week of pregnancy
For more details :https://www.hkexpress.com/en-hk/plan/travel-information/special-assistance/
Queries handled by Hong Kong Express Airways Customer care:
Schedule, eBooking, Rescheduling, Track and Trace, Charter Service Queries, Trucking service Queries, e-claims Flight Information, Missing Luggage, Delayed Flights. Pharma, pets, valuable, perishable goods and extra care shipment queries.
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Rate your experience with the Hong Kong Express Airways: (click on the stars below)
got a hard time contacting customer assistants. so unresponsive
HK EXPRESS was always unable to reach no matter you called their hotline or office phone no. It was really a tragedy when you got a problem about your booking or air ticket. You will feel helpless then.