Mango Airlines SOC Ltd , trading as Mango. It was launched on 2006. It is a state-owned South African low-cost airline based at OR Tambo International Airport near Johannesburg and a subsidiary of South African Airways.
Verified & Updated on 1/4/21
Mango Airlines Address:
Physical Address:
Mezzanine Level
Domestic Departure Terminal
OR Tambo International Airport
1627
Postal Address:
P.O. Box 1273
OR Tambo International Airport
1627
MangoĀ customer care number
Ā Mango Call Centre numberĀ South Africa:Ā 086 100 1234
Mango Call Centre numberĀ International:Ā JNB: +27 (11) 086 6100
CPT: +27 (21) 815 4100
Email:Ā enquiries@flymango.com
Mango Guest care:
South Africa:Ā 086 101 0002
For Enquiries: guestcare@flymango.com
Mango group bookings
South Africa:Ā 086 101 0003
For Enquiries: groupbookings@flymango.com
Mango corporate help desk
South Africa:Ā 086 101 0210
Mango Travel Agent help desk
South Africa:Ā 086 101 0212
Mango medicals
South Africa:Ā 086 101 0214
Email: Medicals@flymango.com
Mango flight schedule changes
South Africa:Ā 086 101 0216
Mango refunds
South Africa:Ā 086 101 0211
Email: MangoRefunds@flymango.com
Mango National Baggage Line:
South Africa: 086 172 7522
Mango Spokesperson and Communications:
spokesperson@flymango.com
Mango Reception:
South Africa:Ā 086 101 0217
International
JNB: +27 11 086 6100
CPT: +27 21 815 4100
Mango Airlines Official website: https://www.flymango.com/
Mango Airlines Online Check-in: www.mango.com/in/gb/online check-in
Note: Check In online Mango Airlines opens 24 hours before departure and closes two (2) hours before scheduled time of departure. Guests who book or modify a Mango flight departing in 24 hours or less are unable to use Online or Mobile check-in. Please use the Self-Service check-in kiosks or the Mango check-in counters.
Check Mango Airlines schedule here: www.mango.com/in/gb/flight schedule
Check Mango Airlines flight status here: www.mango.com/in/gb/flight status
Mango Airlines Baggage Allowance
View Mango Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Near-by Airports:Ā Lanseria International Airport
Types of Planes / Air craft available with Mango Airlines
Total fleet: 10
Boeing 737
- Boeing 737-300
- Boeing 737-800
Travel while pregnant in Mango Airlines
Expectant mothers can travel upto 35th week in Mango Airlines.
For further information please contact Mango Airlines Medical Reservations Department on 086 10 10 214
Single Pregnancies
Less than 28 Weeks pregnancy inĀ Mango Airlines: No forms required provided they do not have any complications. In the event of complications, a medical certificate stating that the Guest is fit to travel by air will be required.
Between 28-35 WeeksĀ pregnancy inĀ Mango Airlines: A medical certificate stating that the Guest is fit to travel by air will be required. The Guest must carry a copy of the medical certificate, on person, during travel.
From 36 Weeks pregnancy inĀ Mango Airlines: MANGO does not permit Guests that are 36 weeks or more into their pregnancy to travel.
Multiple Pregnancies
Less than 28 Weeks pregnancy inĀ Mango Airlines: No forms required provided they do not have any complications. In the event of complications, a medical certificate stating that the Guest is fit to travel by air will be required.
Between 28-31 WeeksĀ pregnancy inĀ Mango Airlines A medical certificate stating that the Guest is fit to travel by air will be required. The Guest must carry a copy of the medical certificate, on person, during travel.
From 32 Weeks pregnancy inĀ Mango Airlines: MANGO does not permit Guests that are 32 weeks or more into their pregnancy to travel.
Mango Airlines Fees for Name change
| Adult | Child | Infant | |
| At the Mango Airlines Call Centre |
R300
|
R300
|
R300
|
| Guest Service |
R300
|
R300
|
R300
|
| At Mango Airlines website |
R220
|
R220
|
R220
|
Queries handled by Mango Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Voyager
Is there any problem / complaint with reaching the Mango Airlines Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Mango Airlines: (click on the stars below)
Why do Mango not care about luggage They open my bags when handed to Mango Port Elizabeth Mango never deliver my bags to Mango Johannesburg as handed in Mango never respond to phone calles e mails
My husband and I flew from Johannesburg to Durban on Sunday 6 October on JE247 our flight was 1 hour 26 minutes late. This may not seem a lot to you but we had to catch the shuttle to Umtentweni on the South coast. We had alowed 1hour 30 minutes to catch the shuttle, but after the company holding the transport for 15 minutes for us we just caught it as we only had cabin baggage and we ran through the airport. An apology is not enough if we had not caught the shuttle the following ones were fully booked we would have had to try and hire a car then bring it back 150 kilometres the next day, expensive and inconvenient. I AM SORRY BUT AN APOLOGY IS NOT ENOUGH. by the way we are 6o and 78 years old.
NO ANSWER
Why do you not reply or answer any queries??? Awful service!
On 23January 2020 I booked a return flight from Oliver Tambo to Cape Town, for my wife and me on 28 March 2020 (flight JE 129) to return on 05 April 2020 (flight JE 146). Due to the total lockout I had to cancel the fligts on 24 March 2020. I immedietly received an answer that I will receive a coupon within 10 days to confirm the cancelation.
It is now 27 days and yet, i have to receive the coupon.
The reference of the E-Ticket is ZA07828817.
GREG NAIDOO
I BOOKED A FLIGHT 2 WEEKS BEFORE LEVEL 3 COVID 19 WAS OPEN FROM DURBAN TO JOHANNESBURH TO BRING MY WIFE AND CHILD FROM JOHANNESBURGH WISH WAS STUCK THERE FOR THE LOCKDOWN . I MANAGE TO GET A PERMIT JUST FOR THE WEEKEND TO GO AND PICK MY FAMILY UP ONLY TO FIND OUT 2 DAYS LATER THAT THE FLIGHTS HAD BEEN CANCELLED. MANGO ISSUED ME WITH VOUCHERS FOR THE TICKETS THAT WAS CANCELLED. I HAD TO DRIVE UP WHICH WAS AN EXTRA COST TO ME . I TRIED TO GET IN CONTACT WITH MANGO TO GET A REFUND CAUSE THE VOUCHERS WAS OF NO USE TO ME ANYMORE. I THEN SENT EMAILS TO MANGO REFUND WITH MY DETAILS OF MY TICKET AND UP UNTIL TODAY I HAVE GOT NO REPLY. I THEN CALLED MANGO AND WAS TRANSFERED TO 3 DIFFERENT DEPARTMENTS FOR THEM TO TELL ME THAT THEY DO NOT GIVE REFUNDS . I AM NOT SATISFIED WITH THEY ANSWER AND WILL LIKE A REFUND AND WILL NOT RECOMEND OR USE MANGO AIRLINE AGAIN THEY CUSTOMER SERVICE LEVEL IS DISGUSTING AND OF NO HELP
We booked flights on SAA, which were transferred to Mango. On arrival at Johannesburg International Airport , 3 September 2020 we were informed our flight out was cancelled, we only had a flight back. An angle at the check-in took us to customer services. Two angles at this desk figured out SAA made an error. Mango helped sort out the problem and with some luck there were seats on the flight. We made it out, at no extra cost. Thanks to all we enjoyed a safe flight to Cape Town and enjoyed our stay. Service beyond the expected.
Your Pathetic Service & Hundreds of Complaints on Hellopeter & other media speaks for itself.
Your so called VOUCHER is worthless as you have trebbled your prices for the same flight !! š
I am been trying to get a refund from you for months now.
All you do is shunt me around between Travelstart & Mango.
I will NEVER fly with Mango or recommend you to anyone !
You should rather CLOSE down !! š
Charles.
In December 2020 I booked flights to Durban with Mango on the Mango website. After entering my credit card details the website kept trying to process the payment and booking. This went on for quite a while. I was then told to contact Mango, which I duly did. After waiting for a considerable time I was finally told that to cancel the booking I must log out of the website as their website bookings was giving problems. I did this and then proceeded to book with Travelstart, which was R2000 cheaper just by the way!!! Not long afterwards I received an alert fraud message from my bank – the amount for the original mango flight on their “faulty” website, had been deducted from my credit card without me even going through any secure payment procedures. I once again contacted Mango and after another considerable wait was told the booking was confirmed and the email had been sent with my tickets and confirmation of booking. I informed the consultant that I had never received any email of confirmation or tickets. She then said she would look into the matter. Well I never heard from her again. I have since emailed Mango THREE times and not once have they even had the decency to acknowledge receiving my query. And to this day I have never received any tickets or email of confirmation. To me this amounts to BLATANT theft!! Disgusting customer service. Obviously customers mean nothing to them. If they don’t want to refund me why don’t they just offer me tickets for another trip? Seriously how on earth do they expect to continue to operate like this?
Flight No: JE144 from CapeTown to Johannesburg the flight got delayed departure time was supposed to be 12:15 and boarding time was 14:30 but due to delay departure was 15:00.
Iāve been trying to call regarding a lost item but my calls are not being picked me I called more then 10 times but no answer
Please respond to me via email or phone call
0786297603
noxolo1993@icloud.com
Can I please get my refund from mango airlines,purchase 4return tickets from Jhb-Dbn for dis dates 28th October return 01November..now dey make me headless chicken sending from pillar to post.
Mango you know you are bankrupt so transfer to other airline or refund before I involve other parties to solve dis problem I’m very disappointed about your service
i booked flights before COVID could start, and we could not travel due to that as a result we were advise to request vouchers which i did, but unfortunately the system could not accept the voucher, i was then advise to book trough http://www.mango .com, which i did still there all the flights are not available when using the above website. I tried all avenues lastly i was advised to book a week before i travel, but still that did not assist, Mango phones are just ringing without any picks…this is really frustrating…why cant they just refund us….i cannot pay another money where mango still owes me…very frustrating