Royal Air Maroc more commonly known as RAM, is the Moroccan national carrier, as well as the country’s largest airline. RAM is fully owned by the government of Morocco, and has its headquarters on the grounds of Casablanca-Anfa Airport. From its base at Mohammed V International Airport, the carrier operates a domestic network in Morocco, scheduled international flights to Africa, Asia, Europe, and North and South America, and occasional charter flights that include Hajj services.
Royal Air Maroc in Casablanca, Morocco Address, Phone Number, Email, Website and Services/Facilities
Address : Casablanca-Anfa Airport Casablanca, Morocco
Phone : 0802 008 282
Information and ticketing
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| Country | Phone |
| Morocco: | 089000 0800 or 3260 |
| France: | 3260 say Royal Air Maroc or 0820 821 821 |
| Belgium: | 02 219 30 30 |
| Spain: | 902 210 010 |
| Netherland: | 020 515 85 90 |
| Kenya : | +254 20 3297101/102/103/104 |
| Switzerland: | +41 22 731 77 54 |
| Sweden and Denmark: | + 46 8 20 66 42 |
| United Kingdom : | 020 730 758 00 |
| Italy: | 800 254 740 |
| Canada: | 001 514 907 53 53 / 001 514 285 14 35 |
| USA: | Toll free number 1 800-344-6726 |
| Portugal: | 01 213 500 020 |
| Germany: | 0699 200 14 61 |
| Senegal: | 221 33 849 47 47 |
| International Number : | +212 5 22 48 97 97 |
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Bagage Claim : Lost and Found Services
Morocco : 089000 0700
International : +212 5 22 48 97 32
Email :
Reservations and frequency of flights: callcenter@royalairmaroc.com
Safar Flyer Program: safarflyer@royalairmaroc.com
Cargo: cargo@royalairmaroc.com
Aeronautical Industrial Center: ciae@royalairmaroc.com
Fax :
Royal Air Maroc Official website: https://www.royalairmaroc.com/
Royal Air Maroc Online Check-in: https://www.royalairmaroc.com/int-en/booking/online-check-in
Royal Air Maroc Flight Status: https://www.royalairmaroc.com/int-en/booking/flight-info
Royal Air Maroc Flight schedule: https://www.royalairmaroc.com/ma-en/booking/flight-schedule
Royal Air Maroc Customer Care Support
Check the above link to know the Royal Air Maroc customer care phone number, email etc
Royal Air Maroc Baggage Allowance
View Royal Air Maroc Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Royal Air Maroc Special assistance
Travel during pregnancy in Royal Air Maroc
Pregnancy rules in Royal Air Maroc:
- Expectant mothers can travel in Royal Air Maroc Upto 8th month pregnancy, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
- you must apply for medical clearance by submitting a medical information form (MEDIF): Download Royal Air Maroc MEDIF form
For any special assistance, Contact: https://www.royalairmaroc.com/ma-en/children-and-pregnancy/pregnant-women
How to change mistakes in your name, flight date and refund ticket in Royal Air Maroc?
View How to change mistakes in your name, flight date and refund ticket in Royal Air Maroc through the above link.
How to Web Check-in in Royal Air Maroc?
Procedure to do web check-in or online check-in in Royal Air Maroc
- Visit https://www.royalairmaroc.com/int-en/booking/online-check-in
- Select ‘Booking’ – ‘Online check in’ section.
- Enter the “Booking number”, “Last Name”.
- Click on “Go”.
List of Royal Air Maroc Offices
Click the above link to view Royal Air Maroc offices Phone number, Address, Working hours and Customer Care Contact Numbers Worldwide.
Types of Planes / Air craft available with Royal Air Maroc
Fleet size: 52
- ATR 72-600
- Boeing 737-700
- Boeing 737-800
- Boeing 737-MAX8
- Boeing 767-300ER
- Boeing 787-8
- Boeing 787-9
- Embraer 190
- Boeing 767-300BCF
Queries handled by Royal Air Maroc Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Safar Flyer (Frequent-flyer program).
Is there any problem / complaint with reaching the Royal Air Maroc Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Royal Air Maroc: (click on the stars below)
I have two business class tickets on Lufthansa from MIA to FRA. Our flight was cancelled and I cannot reach LH on the phone to re-book.
I see that you have a flight from MIami to Casablanca and on to Frankfurt on July 1. Could we book these flight using Lufthansa prepaid tickets?
Please email me for charter passenger flight info
I have made a complaint and requested reimbursement for my flights with Royal Air Maroc since November 2018. It’s already more than one and a half year. No one follows up with my complaint. I am very disappointed with the service provided by Royal Air Maroc.
Please reply to me as soon as possible!!!
Messrs.
The Royal Moroccan Airlines Company
CASBLANCA
Morocco.
Damascus, December , 2020
Dear Sirs,
Kindly take note that my flight from Beirut to Montreal, Canada, through Casablanca, which was scheduled on 23/03/2020, was delayed until further notice because of the COVID-19 pandemic. This was notified to me by your email you sent me on 07/04/2020.
In the same email you said that the price of the air ticket amounting to 960,- ( Nine Hundred Sixty) Canadian dollars cannot be refunded and it will be deposited with you for buying an air ticket within a period up to 06/04/2021.
Consequently, my trip was delayed by you more than once, which has deprived me from reaching my family in Canada and caused me loss and damage.
I opened the website of your company and I was surprised to see that you have resumed your air flights from Casablanca to Montreal, Canada, but you did not resume such flights from Beirut to Montreal through Casablanca. This certainly means that it will not be possible for me to go to Canada with your airlines, which used to fly from Beirut to Casablanca.
Besides, I am obliged to be with my family in Canada within 20th January until 20th of February 2021.
Therefore, I would like you to find a solution for this problem in order that I can travel to Canada as soon as possible , either by:
1. Transferring the air ticket to another airlines you usually cooperate with and they fly from Beirut to Canada through Casablanca or through any other city,
2. Refunding the price of the air ticket already in your possession amounting to 960,- ( Nine Hundred Sixty ) Canadian dollars enabling me to buy an air ticket from any other airlines which fly from Beirut or even from Damascus, if possible, to Canada.
I trust that you will appreciate my situation and that you will take the necessary action in this respect and inform me thereof soonest possible.
Looking forward to hearing from you, I wish you all the best.
Jalal Sabbagh
Messrs.
The Royal Moroccan Airlines Company
CASABLANCA
Morocco.
Dear Sirs,
Kindly take note that my
flight from Beirut to Montreal, Canada, through Casablanca, which was scheduled on
23/03/2020, was delayed until further notice because of the COVID-19 pandemic.
This was notified to me by your email you sent me on 07/04/2020.
in the same email you said
that the price of the air ticket amounting to 960,- ( Nine Hundred Sixty)
Canadian dollars cannot be refunded and it will be deposited with you for
buying an air ticket within a period up to 06/04/2021.
Consequently, my trip was
delayed by you more than once, which has deprived me from reaching my family in
Canada and caused me loss and damage.
I opened the website of your company and I was surprised to see that you have resumed your air flights from
Casablanca to Montreal, Canada, but you did not resume such flights from Beirut
to Montreal through Casablanca. This certainly means that it will not be
possible for me to go to Canada with your airlines, which used to fly from Beirut to Casablanca.
Besides, I am obliged to be
with my family in Canada within 20th January until 20th
of February 2021.
Therefore, I would like you
to find a solution for this problem in order that I can travel to Canada as soon as possible , either by:
Transferring the
1. air ticket to another airlines you usually cooperate with and they fly
2. from Beirut to Canada through Casablanca or through any other city,
3. Refunding the
4. price of the air ticket already in your possession amounting to 960,- (
5. Nine Hundred Sixty ) Canadian
6. dollars enabling me to buy an air ticket from any other airlines which fly
7. from Beirut or even from Damascus, if possible, to Canada.
or
To expand the valid for travel air transportation from
6-4 2021 to 6-4-2022
I trust that you will
appreciate my situation and that you will take the necessary action in this
respect and inform me thereof soonest
possible.
Looking forward to hearing from you, I wish you all the best.
Jalal Sabbagh
Damascus,4 December
, 2020
Notice:
we have attempted lots to call your office in Montreal, In vain no body answers
Contacts:
001(613)869-4224
001(613)700-5592
Hello,
My father bought a ticket from JetBlue and Royal Air Marroc via cheapoair. He is scheduled to fly from the US to Morocco to Tunisia. He is scheduled to arrive in Tunisia on June 19, 2020. We learned that Tunisia is not allowing flights from Royal Air Marroc during that time per the Tunisian embassy. Is it possible to get a refund since my dad needs to buy a new ticket? I have already spoken to the Tunisian embassy and cheapoair. Cheapoair says I need to contact you.
Thanks
Thanks,
Ahmed
the worst company in the world, i wish the us ground all their planes for good
Dear Sir / Madam,
Hopefully I’ve come to the right place! My name is Hans Smit. I am 73 years old and I live in the beautiful city of Zwolle in the Netherlands. As a hobby I recently started collecting original mouth masks from companies, organizations, footballclubs and governments.
My question to you, is it possible that you could / would like to send me an original mouth mask of paper or cotton, etc, with the logo of Royal Air Maroc? I am interested in mouth masks that are worn bij your flying of ground personnel or that you may have as a business gift. It would be a very nice addition to my collection.
I would love to hear from you.
Kind regards from the Netherlands,
Hans Smit
Tilligterbeek 30
8033 BP Zwolle
The Netherlands
good morning, I am an IATA agent from Warsaw
can I refund the tickets and EMD of the canceled flight by GDS or via the BSP link
NB6K7O
WAWC32158/1902TC/4MAR21
1.LESIAK/ALEKSANDER MSTR 2.LESIAK/JAN MSTR(CHD/22DEC10)
3.LESIAK/KAJETAN MSTR(CHD/02OCT18) 4.LESIAK/MICHAL MR
5.SULKOWSKA LESIAK/MAGDALENA MRS
6 AT 851 P 28MAR 7 AMSCMN UN5 1705 1805 2045 *1A/E*
7 AT1420 P 28MAR 7 CMNVIL HK5 2145 1 2225 0045+1 *1A/E*
8 AT1421 T 10APR 6 VILCMN HK5 0820 0900 1110 *1A/E*
9 AT 850 T 10APR 6 CMNAMS UN5 0955 1055 1705 *1A/E*
10 AT 850 T 11APR 7 CMNAMS TK5 1140 1 1240 1705 E*
23 /SSR SPEQ AT HK1 LG/S7/P4
24 /SSR SPEQ AT HK1 LG/S8/P4
25 /SSR SPEQ AT UN1 LG/S9/P4
EMD 147-1867229145/DTAT/PLN1317.34/08MAR21/WAWC32158/6320
3836/P4/E23-24
I purchased 3 tickets on February 18, 2020 and an additional ticket on February 25 for my niece to travel from JFK to Accra Ghana via Casa Blanca on July 24, 2020. The booking references are RAGYA3 & JERCO6 and we were scheduled to return August 7, 2020. Due to COVID-19, on May 5th 2020 I requested a refund and your office said they would issue a travel voucher by email. I completed your online request for the voucher however we still have not received a voucher.
In spite of the numerous emails sent and phone calls made, I have not received a refund or travel voucher. My brother and sister in law who was travelling on the same flight has not received their voucher either. Below is a copy of my email sent.
Attachments
May 5, 2020, 3:56 PM
to callcenter
On Feb 18 & 19 2020 I purchased round trip tickets to Ghana from JFK Airport New York for my family in the amount of $3,592.08 and for my niece for $1,197.19. Due to COVID19 we will not be going to Ghana and wish to have a full refund. Attached please find the charge to my American Express card and the four tickets purchased for a total of $4,789.27.
Can you please Help me Please
This booking has been charged twice on my account for 352.72
I made Three NNQ3HM & NMBX2F NOYDIP for a total of 19 people
I was over charge 352.72
Two ticket were issued under NKWZUV for Carla Ursini ..only one is required
The charges below are for 19 people + an extra charge highlighted in red
1:32 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€33.85 EUR
1:29 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€352.72 EUR
12:51 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€352.72 EUR
12:50 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€352.72 EUR
Bette Ursini
Can you please Help me Please
This booking has been charged twice on my account for 352.72
I made Three NNQ3HM & NMBX2F NOYDIP for a total of 19 people
I was over charge 352.72
Two ticket were issued under NKWZUV for Carla Ursini ..only one is required
The charges below are for 19 people + an extra charge highlighted in red
1:32 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€33.85 EUR
1:29 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€352.72 EUR
12:51 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€352.72 EUR
12:50 PM Purchase from Compagnie Nationale ROYAL AIR M…
Completed -€352.72 EUR
Bette Ursini
Hi,
We would like to have a group booking. Can you help with us? It’s urgent. Thanks.