Virgin Australia Airlines Pty Ltd, formerly Virgin Blue Airlines, is Australia’s second-largest airline after Qantas and it is the largest airline by fleet size to use the ‘Virgin’ brand. Now based in Bowen Hills, Brisbane, the airline was co-founded by British businessman Richard Branson, the founder of parent Virgin Group and former Virgin Blue CEO Brett Godfrey. It was established in 1999 .
View Virgin Australia Airlines Hand / Cabin | Checked Baggage Allowance and Excess Baggage rates in the below link
Virgin Australia Airlines Baggage claims | Lost, Damaged, Missed baggage
Guests with any or all international travel in their itinerary can send their completed claim forms to vabags@hallmark-aviation.com
If your baggage is lost or damaged or missed, please report to Virgin Australia baggage department.
Postal address:
Non-U.S Residents
Virgin Australia Baggage Claims
P.O. Box 1034
Spring Hill Qld Australia 4004
Fax: +61 7 3295 5642
U.S. Residents
Virgin Australia Baggage Claims
5757 W Century Blvd Ste 865
Los Angeles, CA 90045 USA
Fax: +1 310-602-6320
Baggage claim email: baggage.claims@virginaustralia.com
If you have lost or have identified damaged baggage, please contact Virgin Australia Baggage Services department. Please phone Baggage Services at the arriving port as per the contact details below.
| Belgium 0800 72 347 | Germany 00-8009 008 0011 | Italy 800784496 | Singapore 8006 16 2341 |
| Denmark 80253232 | Greece 8006114009 | Netherlands 00-8009 008 0011 | Sweden 020792660 |
| Fiji 008002573 | Indonesia 0018 0306 12040 (local mobile phone access only) | Norway 00-8009 008 0011 | Switzerland 00-8009 008 0011 |
| France 00-8009 008 0011 | Ireland 00-8009 008 0011 | Papua New Guinea 000861197 | From all other countries: +61 7 3295 2297 |
My baggage has been lost now my wife has gone to hospital from having no medication due to virgine loosing her baggage
My surfboard was lost during transport from Brisbane to Sydney. It was supposed to transfer to Hawaiian airlines with final destination to Puerto Vallarta, Mexico
Tracking number: 0795VA862890
Baggage report receipt : LAXHA27455
I have had 3 emails telling me my bag is being rushed to me. Still no delivered luggage and have today agreed to go and collect it myself. 8 days 3 countries after I boarded my flight. Baggage control in Fiji laughed and said “they are lying to you”. At LA X they said, “virgin Australia don’t have a desk here so we don’t know where it will go”. Completely unacceptable