Garuda Indonesia Customer Care Phone number | Email


Garuda Indonesia was established in 1 August 1947 as KLM Interinsulair Bedrijf, commenced operations in 26 January 1949 as Garuda Indonesian Airways which is the national airline of Indonesia. Garuda Indonesia is headquartered at Soekarnoā€“Hatta International Airport in Tangerang, near Jakarta, Indonesia.

Garuda Indonesia Official website: garuda-indonesia.com

Garuda Indonesia Online Check-in: https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/check-in/index

Check Garuda Indonesia Flight schedule here: https://www.garuda-indonesia.com/id/en/web-service-form/flight_schedule_date

Check Garuda Indonesia flight status here: https://www.garuda-indonesia.com/th/en/web-service-form/flight_departure_info?airportCode=DPS

Garuda Indonesia Code: GA

Garuda Indonesia Baggage Allowance

Garuda Indonesia Baggage

ViewĀ Garuda Indonesia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Garuda Indonesia Customer care / support

Garuda Indonesia Customer Contact Centre: Contact Detai0 804 1 807 807 / 62 21 2351 9999

Garuda Indonesia Contact Centre Business hours: 24/7

Garuda Indonesia Special assistance

Travel during pregnancy in Garuda Indonesia

Pregnancy rules in Garuda Indonesia:

  • Expectant mothers can travel in Garuda Indonesia till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
  • After 32nd week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • You must apply for medical clearance by submitting a medical information form (MEDIF). Download Form

For any special assistance, Contact: travelclinic.gsm@garuda-indonesia.com

How to change mistakes in your name, flight date and refund ticket in Garuda Indonesia?

View How to change mistakes in your name, flight date and refund ticket in Garuda Indonesia through the above link.

Garuda Indonesia Special Meals

  • Special Meal is available at no additional cost.
  • Make sure to submit your order at least 24 hours before your flight.
  • You have the option of ordering a special meal through your travel agency or online atĀ ā€‹My Bookings.

For International Route

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Special meal

Available for route

Vegetarian hindu meal All international routes of garuda indonesia
Baby meal All international routes of garuda indonesia
Bland meal All international routes of garuda indonesia
Child meal All international routes of garuda indonesia
Diabetic meal All international routes of garuda indonesia
Fruit platter meal All international routes of garuda indonesia
Gluten intolerant meal All international routes of garuda indonesia
High fiber meal Except bangkok, osaka, tokyo, hong kong, shanghai, london, chengdu
Hindu meal Except jeddah
Kosher meal Except jeddah, perth, medina
Low calorie meal All international routes of garuda indonesia
Low fat meal Except jeddah & madinah
Low protein meal Except bangkok, osaka, seoul, tokyo, hong kong, shanghai, london, chengdu
Low salt meal All international routes of garuda indonesia
Low lactose meal All international routes of garuda indonesia
Low purin meal Except singapore, bangkok, osaka, seoul, tokyo, hong kong, shanghai, london, chengdu
Vegetarian raw meal Except jeddah
Seafood meal All international routes of garuda indonesia
Vegetarian vegan meal All international routes of garuda indonesia
Vegetarian lacto-ovo meal All international routes of garuda indonesia
Vegetarian oriental meal All international routes of garuda indonesia
Vegetarian jain meal All international routes of garuda indonesia

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For Domestic Route

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Special meal

Available for route

Child meal All routes with hot meal service
Fruit platter meal
Vegetarian vegan meal

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* For any queries contact: https://www.garuda-indonesia.com/sg/en/garuda-indonesia-experience/in-flight/special-meal/index

How to Web Check-in in Garuda Indonesia?

Procedure to do web check-in or online check-in in Garuda Indonesia

  1. Visit https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/check-in/index
  2. Select ‘Journey’ – ‘On ground’ – ‘Check in’section.
  3. Enter the “Ticket Number”, “First Name”and “Last Name”.
  4. Click on “Confirm”.

Types of Planes / Air craft available with Garuda Indonesia

Total fleet: 144

  • ATR 72ā€“600
  • Airbus A330ā€“200
  • Airbus A330ā€“300
  • Airbus A330ā€“900neo
  • Boeing 737ā€“800
  • Boeing 737 MAX 8
  • Boeing 747ā€“400
  • Boeing 777ā€“300ER
  • Bombardier CRJ1000 NextGen

Download Garuda Indonesia App for Apple (iphone, ipad, mac) / Android (ios) Users

Garuda Indonesia Social Media Contacts

Queries handled by Garuda Indonesia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, GarudaMiles (Frequent Flyer).

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