Singapore Airlines: How to file a complaint related to baggage / flight delay / cancellation / KrisFlyer/ PPS Club? Procedure, Documents required

Singapore Airlines: How to file a complaint related to baggage / flight delay / cancellation / KrisFlyer/ PPS Club (Frequent Flyer)?

Singapore main call center: 65 6223 8888

1. Visit Singapore Airlines Complaint Website
2. Enter the flight details that you travel
3. Enter the passenger details such as name, mailing address, city, state / province (as in passport)
4. Enter the contact number, Email
5. Enter Singapore airline’s frequent flyer number
6. Enter the flight details: Flight carrier, number, Date
7. Enter the departure and arrival of the airport
8. Enter the booking reference, flight ticket number
9. Then “Submit”

How-to-file-a-complaint-with-Singapore-Airlines-baggage-flight-delay-cancellation

Complaint Singapore Airlines via live chat:

1. Visit Singapore Airlines Homepage
2. Click the chat icon at the bottom right and click it
3. Choose an option from links available
4. Follow the instructions and start a live chat session
5. Share your complaint and provide all the relevant information
6. Support agent check the details and provide you the best solution.

How to request for disability assistance in Singapore Airlines?

• Please contact local Singapore Airlines office at least 48 hours prior to your flight.
• You can use the online request for any special assistance (wheelchair), if you are travelling to or from the United States.
• You have to enter your first/last/family name (as mentioned on booking)
• PPS Club / KrisFlyer membership number
• SQ / MI Booking Reference
• Flight number, date of travel, destination (to and fro)
• Personal details with attachments
• Click ‘Submit’

How to request for flight miles in Singapore Airlines?

1. Log in to your KrisFlyer account
2. Fill up the online form under “Make a claim” section
3. Earn mileage claims for flights if travel before 6 months
4. Enter KrisFlyer membership number and password.

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