IATA Office in Sandton, South Africa 26

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IATA Africa & Middle East

IATA’s regional office for the Africa and Middle East (AME) is based in Amman and, along with its country offices, sustain the extraordinary dynamism of region by responding to the needs of member airlines, member airlines, accredited travel and cargo agents as well as industry partners.
IATA maintain close relations with governments, their agencies, the International Civil Aviation Organization Middle East (ICAO-MID), the African Airlines Association (AFRAA), the African Civil Aviation Commission (AFCAC), the African Union, airports, air navigation service providers and regional airline associations.

Address:

IATA Southern Africa, Sandown Mews, East Block, Ground Floor, 88 Stella Street Sandown, Sandton – 2196

Working hours

IATA Customer Service number

For any queries or information for Airlines, Travel Agents, Cargo Agents (BSP, CASS, Accreditation), contact IATA customer care number.

IATA phone number for Travel and cargo agent: +27 (0)11 844 6015

IATA phone number for airlines: +27 (0)11 844 6015

Email:

Fax:

IATA website: http://www.iata.org/Pages/default.aspx

IATA Dangerous Goods hotline

For any information concerning the shipment of dangerous goods, please contact

IATA cargo Website: http://www.iata.org/cargo

IATA Dangerous Goods Hotline: 1-514-390-6770

Email: dangood@iata.org.

About IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines.

IATA has 54 offices in 53 countries. It represents some 280 airlines from 120 countries. Flights by IATA members represents 83% of total traffic (RTK: Revenue Tonne Kilometers).

The IATA regional pages are your access to regional information, such as industry issues, safety and security, agency programs and regional planning, regulatory public policies, and more.

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26 thoughts on “IATA Office in Sandton, South Africa”

  • Reply ↓
    FAEEZ ISMAIL

    Hi. Please send me your consumer complaint email address as I have a query and or complaint about 1 of your members. Thanks.

  • Reply ↓
    Jutta Dudley

    IATA have become the most incompetent, money-grabbing organization on the planet. You are not there to safeguard your passengers – who are essentially the people that enable airlines to operate who in turn pay exorbitant IATA fees.
    Who do you turn to for recourse or airline issues, if IATA (who are being paid fees to ensure the passenger is safeguarded) are not prepared to step in and resolve the issue?
    I am flabbergasted by the inability of IATA in every sense of the word.

    • Reply ↓
      Emmanuel Cofie

      Good morning, I was wondering if you could help me. I bought premium economy return Taag Angola air ticket using the travel agent Havayan travel and tours to fly from Johannesburg to Lisbon on 9 July, 2022. Was not able to travel due to short illness. I requested for refund, which the agent advised that I should provide doctor ‘s sicknote
      for her to apply for the refund via BSP link. She did apply the refund. BSP No: 0400129914
      Raquel Augusto at Taag Angola BSP desk approved the refund application filed by the agency and advised that I should contact the Havayan travel and tour agency in the first week of August to receive the refund money.

      I took a screenshot of the response I got from this officer via and mailed it to the agency.

      The agent said she hasn’t received any refund money yet.

      Julian Sibeko at Taag Angola account desk advised that IATA facilitate payment through their bilinf system.

      Kindly use this BSP number stated below to check and confirm on the as to whether the agency is telling me the truth.

      Also attach the proof of payment to me via email.

      Please.
      BSP No: 0400129914

      Kindly contact on 0763435755 and email me at cofie_emmanuel@yahoo.co.za.

      An early reply would be appreciated.

  • Reply ↓
    Eddie

    I have been trying to contact anybody at the Sandon office for the last four weeks.
    It just keep on ringing, nobody seem to be at the offices.
    082 744 5670

    • Reply ↓
      Karen Jenkinson

      I have a problem with BudgetAir who is affiliated with IATA. They are not keeping to their office hours and do not respond to phone calls or emails

      • Reply ↓
        Linda Kriel

        Karen I have a problem with Budget Air myself as I can not get them to refund my flights due to us being unable to travel to NZ…..
        I myself would like IATA to assist with this matter…

  • Reply ↓
    Milaras

    Unable to contact Egypt Air.
    I need to cancel or postpone my flight.
    I can’t find their e-mail on their website.
    Please help by providing a valid e-mail for Egypt Air.

  • Reply ↓
    Robin Hawkins

    I need to know what i as a meeber am allowed to do to an airline that extorts money from there clients on overcharging or increasing rates during a flight?

  • Reply ↓
    V Reddy

    Good Morning
    I am having a problem with a travel agency who is refusing to comply with the airline’s refund policy for the duration of the Covid-19 Lockdown.
    May i have advice as to how I may take this matter further – who should I contact to escalatate this matter in order to obtain relief?

  • Reply ↓
    Ant Borain

    Please help
    My girlfriends return flight to russia on 19May 2020 was cancelled by klm
    klm told me that budgetair would send me a voucher or a refund
    budgetair is affiliated with you
    they have not send a voucher or refund and they cannot be contacted
    it’s been nearly 3 months
    your help in this matter will be greatly appreciated

  • Reply ↓
    Tania Eekhout

    Hello, How do people stuck overseas due to covid get home? Could you refer me to the correct channels. I am South African stuck in the Netherlands since April 2020. I need to fly home to O R Thambo.

  • Reply ↓
    Francine Hattingh

    I just tried to get through to the IATA office on the line for non-IATA members, however the line dropped me after 6 minutes of holding.

  • Reply ↓
    Xolani Booi

    We are a rural based travel agent at eNgcobo in the Eastern Cape. Our priority is to make air transport easily acessible to rural comunities . It is in that regard that we humbly request the opportunity to be operating efficiently and convinient with all forms of transport including air transport . May your high office kindly grant us the authority for booking air transport in aviation . Hope this is in order . Our adress is as follows
    Ward 17 Nkondlo A/A Xhibeni location eNgcobo 5054 office line 0871600113

  • Reply ↓
    Charlotte Sithole

    Good morning.
    I would like to enquire about any job application available as I saw a post seculating saying there are available post, with a R400 fee upfront.
    Please direct me to a site that is reliable my son wants to apply.
    I thank you in advance

    • Reply ↓
      Dr Peter Aloka

      Hello Sir,
      Please, help me. I booked a ticket through budget air to travel using Rwandair in 2020, but flights were cancelled. The airline already refunded budget air the money but budget air has refused to refund me till now. Kindly, am reaching out to you as IATA, please, compel budget air to refund me or they agree to book me again on new dates. Budget air does not respond to mails at all. I hope to hear from you.
      Kind regards,
      Peter

  • Reply ↓
    Anne Hacking

    Good day.
    I was wondering if you could help me. My husband and I bought premium economy return Air France air ticket using the travel agent e-sky to fly from Cape Town to Glasgow in February, 2020. We were due to fly in May 2020 but the ticket was cancelled due to COVID and the travel agent offered a refund.

    We forwarded all the relevant information to e-sky but since then have had no reply to e-mails or phone calls. In desperation I phoned Air France last week and they told me that the airline had made a full refund to e-sky.

    Please help me get the refund from e-sky.

    Many thanks and kindest regards, Anne Hacking 0828258053

  • Reply ↓
    James

    Greetings
    I’m trying to find updated information regards

    Flight from South Africa , transit in Singapore, arrive in Philippines this month – all such with one airline namely Singapore airline
    , your online system gives me extremely outdated information from 2021

    Please assist

  • Reply ↓
    Giovanni Jonker

    Good morning
    I urgently need you guys to contact me I need to confirm membership with IATA for travel agencies which has applied for tenders at our Government organisation (Government Communication and Information Systems).
    Therefore we need to confirm their membership.

    kindly contact me on 012 473 0173
    or
    email me on Giovanni@gcis.gov.za

    your response would be highly appreciated

  • Reply ↓
    EMMANUEL COFIE

    Good afternoon,

    I was wondering if you could help me.

    I bought premium economy return Taag Angola Air ticket using the travel agent Havayan travel and tours to fly from
    J.h.b to Lisbon on July 9, 2022.

    Was not able to travel due to short illness.

    I requested for a refund. The agent advised that i should get a doctor’s report for her to apply the refund via the BSP link.

    The agent applied for the refund.

    BSP NO; 0400129914

    Raquel Augusto at the Taag Angola BSP department approved the refund and advised that i should contact the agency in the first week of August to receive the refund money .

    I took a screenshot of this conversation i had with Raquel on Mon, July 25 and mailed it to the agency.

    The agent said she has not received any funds from Taag Angola Airline.

    Julian Sibeko at the account desk of Taag Angola Airline said the airline approves the payment whiles IATA facilitate the payment via their billing system.

    Please provide me IATA South Africa BSP department Email and Cell number for follow up.

    Evidence is attached.

    Notify me.

    Regards,

    Emma.

    Kindly contact me at 062 342 9188 and cofie_emmanuel@yahoo.co.za

    An early response would be appreciated.

    • Reply ↓
      EMMANUEL COFIE

      Good afternoon,

      I was wondering if you could help me.

      I bought premium economy return Taag Angola Air ticket using the travel agent Havayan travel and tours to fly from
      J.h.b to Lisbon on July 9, 2022.

      Was not able to travel due to short illness.

      I requested for a refund. The agent advised that i should get a doctor’s report for her to apply the refund via the BSP link.

      The agent applied for the refund.

      BSP NO; 0400129914

      Raquel Augusto at the Taag Angola BSP department approved the refund and advised that i should contact the agency in the first week of August to receive the refund money .

      I took a screenshot of this conversation i had with Raquel on Mon, July 25 and mailed it to the agency.

      The agent said she has not received any funds from Taag Angola Airline.

      Julian Sibeko at the account desk of Taag Angola Airline said the airline approves the payment whiles IATA facilitate the payment via their billing system.

      Please provide me IATA South Africa BSP department Email and Cell number for follow up.

      Evidence is attached.

      Notify me.

      Regards,

      Emma.