IATA Office in Mapletree, Singapore 3


IATA Asia Pacific

IATA’s Asia, Pacific regional office is based in Singapore and serves as the central point of contact for IATA’s member airlines in the region. The regional office also maintains close ties with governments, airports, air navigation service providers and regional industry organizations.

IATA Global Delivery Center (GDC) in Mapletree, Singapore

Address: 80, Pasir Panjang Road, 20-81 Mapletree Business City, Singapore 117372

Working hours: Monday to Friday: 09:00 a.m. to 06:00 Ā p.m.

IATA Customer Service number Singapore

For any queries or information for Airlines, Travel Agents, Cargo Agents (BSP, CASS, Accreditation), contact IATA customer care number.

IATA phone number for Travel and cargo agent: +65 6499-2428

IATA phone number for airlines: +65 6499-2429

FAX: 65 6499 9718

IATA website: http://www.iata.org/Pages/default.aspx

IATA Dangerous Goods hotline

For any information concerning the shipment of dangerous goods, please contact

IATA cargo Website: http://www.iata.org/cargo

IATA Dangerous Goods Hotline: 1-514-390-6770

Email: dangood@iata.org.

  • Safety and Security, including the lithium battery challenge where governments must address the threat from undeclared dangerous goods in cargo and mail.
  • Digitalization, with as this underpins many other key initiatives such as safe and efficient borders, seamless operations, and quality of the supply chain.
  • Sustainability, are committed to addressing sustainability challenges, meeting sustainability targets, and seeing

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How to become an IATA registered travel agent?

View how to become an IATA register travel agent and procedure click the above link.

How to get IATA registration for travel agency?

Members of the International Air Transport Association (IATA) can sell international and domestic tickets through travel agents that have full accreditation. Having IATA registration might increase a company’s earnings if you decide to become a travel agent.

How to become an IATA Member?

Airlines to join IATA’s membership now represents some 320 airlines in over 120 countries. Carrying 83% of the worldā€™s air traffic, IATA members include the worldā€™s leading passenger and cargo airlines.

IATA membership is open to airlines operating scheduled and non-scheduled air services that maintain an IATA Operational Safety Audit (IOSA) registration.

What are the benefits of IATA membership for airlines

Airlines benefit of IATA membership in several ways, IATA provides a, unified and experienced voice that supports and promotes the interests of its members through

  • International recognition and lobbying
  • Targeting key industry priorities
  • Driving industry change
  • Reducing costs
  • Communication campaigns
  • Training and other services
Annual Membership Dues:
Minimum fixed fee
(applicable to all IATA members) plus
Variable dues assessment:
11,250
Calculated from traffic statistics
(RTKMā€™s) provided in the
application form
Minimum fixed fee for 2024.
Amount will be calculated and added to
the fixed fee above.
Total dues are pro-rated to month of entry in
the year of entry. For subsequent years the full

Cargo operations

It is the pivot of the air cargo supply chain and our vision is to drive a safe, efficient and customer-focused operations for the air cargo industry.

  • Efficiency in warehouse processes
  • Guidance for acceptance and handling
  • Ensuring ULDs are handled safely as aircraft part
  • Providing recommendations for building cargo facilities
  • Bringing transparency of capabilities for a better customer experience


About IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines.

IATA has 54 offices in 53 countries. It represents some 280 airlines from 120 countries. Flights by IATA members represents 83% of total traffic (RTK: Revenue Tonne Kilometers).

The IATA regional pages are your access to regional information, such as industry issues, safety and security, agency programs and regional planning, regulatory public policies, and more.

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3 thoughts on “IATA Office in Mapletree, Singapore

  • Mr. Munkhnasan

    Dear Sir or Madam,
    I am Munknasan, I attended in the Airport SMS course in 18-25 November, 2018 at the IATA training center in Singapore. I am still waiting for my Certificate of completion this course. Please kindly clarify about the certificate of this course send me by the mail address as below;
    Airports Authority. Ulaanbaatar 17120, Khan-Uul District, Buyant-Ukhaa, Mongolia.

  • NOSSA BASSANO ALESSANDRO

    REF: SG PNR VI1Q2E SPICEJET FLIGHT JAIJSA ON 07 MARCH 2020 FLIGHT SG 3468
    IN NAME OF NOSSA/BASSANO ALESSANDRO AND RONCONI/DOMENICO
    Dear Sirs, we forward to you the message we sent to SpiceJet in India in order to ask for full refund for 2 SG tkts.
    The reason: we can not be considered as “no show” because Indian Government cancelled all entry visa at that time
    for Italian pax because of spread of CORONAVIRUS. We explained several times to SG this and that we are facing “special case”
    ( normally the carriers give back full refund because of COVID-19!!)
    We ask to this IATA office to clarify this problem and to have a reply.
    Many thanks our best regards
    Nossa/ Bassano Alessandro Ronconi/ Domenico

    Da: alessandro nossa
    Inviato: martedƬ 25 agosto 2020 11:46
    Oggetto: PNR VI1Q2E

    To SpiceJet Customer Service
    att. SAQIB HUSSAIN

    Ref to your email of 22 August I am sending in attachment the required details for me ( ID proof and Indian entry visa).
    Separately I am also sending copy of Oman Air International ticket.
    As for Mr Ronconi Domenico, for whom I paid his SpiceJet ticket, I am also sending the same documents, but separately.

    It is clear from these documents that:

    – Our first day of Rajasthan Tour : 04 March at Jaipur, then on 07 March air travel SpiceJet from Jaipur to Jaisalmer, then
    continue until 19 March of our tour ( you can check with travel agency Kandhari Holidays in Jalandhar/ ref. Mrs Dipti
    mob. 01814680900 0181 4623777 to whom we paid all ground services).
    – Beginning March the Indian Government cancelled all entry visas previousley granted to Italian tourists, due to spred
    of coronavirus .
    SO… HOW COULD WE LEAVE FOR INDIA? It is so obvious that we are facing a “special case” for which we are not responsible.

    I hope I have given all the details requested.

    With best regards

    Nossa Bassano Alessandro
    Ronconi Domenico

  • Mrs. Pepa Apostolova

    Dear Partner,
    I was advised to contavt you from IATA Madrid as you are a regional Asia Pacific representative.
    I would like to pay your attention the the following refund case concerning FIJI AIRWAYS.
    Our trade partner DER TOURS sent via BSP Link the refund applications N 4001032729/4001032735 on 22FEB2021
    due to the cancelled FJ flights.
    Despite of the waiver code they have received – EMPR514617GEN21 the refund applications are till not authorised.
    I understand the extraordinary COVID situation, but 5 months are too long term to be procedeed.
    I appreciate your suport to solve this case shortly.
    Kind regards