IATA Asia Pacific
IATA’s Asia, Pacific regional office is based in Singapore and serves as the central point of contact for IATA’s member airlines in the region. The regional office also maintains close ties with governments, airports, air navigation service providers and regional industry organizations.
IATA Global Delivery Center (GDC) in Mapletree, Singapore
Address: 80, Pasir Panjang Road, 20-81 Mapletree Business City, Singapore 117372
Working hours: Monday to Friday: 09:00 a.m. to 06:00 p.m.
IATA Customer Service number Singapore
For any queries or information for Airlines, Travel Agents, Cargo Agents (BSP, CASS, Accreditation), contact IATA customer care number.
IATA phone number for Travel and cargo agent: +65 6499-2428
IATA phone number for airlines: +65 6499-2429
FAX: 65 6499 9718
IATA website: http://www.iata.org/Pages/default.aspx
IATA Dangerous Goods hotline
For any information concerning the shipment of dangerous goods, please contact
IATA cargo Website: http://www.iata.org/cargo
IATA Dangerous Goods Hotline: 1-514-390-6770
Email: [email protected].
- Safety and Security, including the lithium battery challenge where governments must address the threat from undeclared dangerous goods in cargo and mail.
- Digitalization, with as this underpins many other key initiatives such as safe and efficient borders, seamless operations, and quality of the supply chain.
- Sustainability, are committed to addressing sustainability challenges, meeting sustainability targets, and seeing
How to become an IATA registered travel agent?
View how to become an IATA register travel agent and procedure click the above link.
How to get IATA registration for travel agency?
Members of the International Air Transport Association (IATA) can sell international and domestic tickets through travel agents that have full accreditation. Having IATA registration might increase a company’s earnings if you decide to become a travel agent.
How to become an IATA Member?
Airlines to join IATA’s membership now represents some 320 airlines in over 120 countries. Carrying 83% of the world’s air traffic, IATA members include the world’s leading passenger and cargo airlines.
IATA membership is open to airlines operating scheduled and non-scheduled air services that maintain an IATA Operational Safety Audit (IOSA) registration.
What are the benefits of IATA membership for airlines
Airlines benefit of IATA membership in several ways, IATA provides a, unified and experienced voice that supports and promotes the interests of its members through
- International recognition and lobbying
- Targeting key industry priorities
- Driving industry change
- Reducing costs
- Communication campaigns
- Training and other services
| Annual Membership Dues: Minimum fixed fee (applicable to all IATA members) plus Variable dues assessment: |
11,250 Calculated from traffic statistics (RTKM’s) provided in the application form |
Minimum fixed fee for 2024. Amount will be calculated and added to the fixed fee above. Total dues are pro-rated to month of entry in the year of entry. For subsequent years the full |
Cargo operations
It is the pivot of the air cargo supply chain and our vision is to drive a safe, efficient and customer-focused operations for the air cargo industry.
- Efficiency in warehouse processes
- Guidance for acceptance and handling
- Ensuring ULDs are handled safely as aircraft part
- Providing recommendations for building cargo facilities
- Bringing transparency of capabilities for a better customer experience
About IATA
The International Air Transport Association (IATA) is the trade association for the world’s airlines.
IATA has 54 offices in 53 countries. It represents some 280 airlines from 120 countries. Flights by IATA members represents 83% of total traffic (RTK: Revenue Tonne Kilometers).
The IATA regional pages are your access to regional information, such as industry issues, safety and security, agency programs and regional planning, regulatory public policies, and more.
Contact IATA in Singapore on Social Media
Is there any problem / complaint with reaching the IATA Office Mapletree, Singapore Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the IATA Office in Mapletree, Singapore: (click on the stars below)
Dear Sir or Madam,
I am Munknasan, I attended in the Airport SMS course in 18-25 November, 2018 at the IATA training center in Singapore. I am still waiting for my Certificate of completion this course. Please kindly clarify about the certificate of this course send me by the mail address as below;
Airports Authority. Ulaanbaatar 17120, Khan-Uul District, Buyant-Ukhaa, Mongolia.
REF: SG PNR VI1Q2E SPICEJET FLIGHT JAIJSA ON 07 MARCH 2020 FLIGHT SG 3468
IN NAME OF NOSSA/BASSANO ALESSANDRO AND RONCONI/DOMENICO
Dear Sirs, we forward to you the message we sent to SpiceJet in India in order to ask for full refund for 2 SG tkts.
The reason: we can not be considered as “no show” because Indian Government cancelled all entry visa at that time
for Italian pax because of spread of CORONAVIRUS. We explained several times to SG this and that we are facing “special case”
( normally the carriers give back full refund because of COVID-19!!)
We ask to this IATA office to clarify this problem and to have a reply.
Many thanks our best regards
Nossa/ Bassano Alessandro Ronconi/ Domenico
Da: alessandro nossa
Inviato: martedì 25 agosto 2020 11:46
Oggetto: PNR VI1Q2E
To SpiceJet Customer Service
att. SAQIB HUSSAIN
Ref to your email of 22 August I am sending in attachment the required details for me ( ID proof and Indian entry visa).
Separately I am also sending copy of Oman Air International ticket.
As for Mr Ronconi Domenico, for whom I paid his SpiceJet ticket, I am also sending the same documents, but separately.
It is clear from these documents that:
– Our first day of Rajasthan Tour : 04 March at Jaipur, then on 07 March air travel SpiceJet from Jaipur to Jaisalmer, then
continue until 19 March of our tour ( you can check with travel agency Kandhari Holidays in Jalandhar/ ref. Mrs Dipti
mob. 01814680900 0181 4623777 to whom we paid all ground services).
– Beginning March the Indian Government cancelled all entry visas previousley granted to Italian tourists, due to spred
of coronavirus .
SO… HOW COULD WE LEAVE FOR INDIA? It is so obvious that we are facing a “special case” for which we are not responsible.
I hope I have given all the details requested.
With best regards
Nossa Bassano Alessandro
Ronconi Domenico
Dear Partner,
I was advised to contavt you from IATA Madrid as you are a regional Asia Pacific representative.
I would like to pay your attention the the following refund case concerning FIJI AIRWAYS.
Our trade partner DER TOURS sent via BSP Link the refund applications N 4001032729/4001032735 on 22FEB2021
due to the cancelled FJ flights.
Despite of the waiver code they have received – EMPR514617GEN21 the refund applications are till not authorised.
I understand the extraordinary COVID situation, but 5 months are too long term to be procedeed.
I appreciate your suport to solve this case shortly.
Kind regards