GoAir is a low-cost carrier based in Mumbai, India. It is owned by the Indian business conglomerate Wadia Group. In October 2017 it was the fifth largest airline in India with an 8.4% passenger market share. It commenced operations in November 2005 and operates a fleet of Airbus A320 aircraft in all economy configuration.
GoAir Delhi (DEL), India Address:
Go Airlines (India) Ltd, Terminal 2,
IGI Airport, New Delhi -110037, India
Phone:
011-25653521
Email:
Working hours
GoAir Official website: https://www.goair.in/
GoAir Online Check-in: www.GoAir.com/in/gb/online check-in
Check GoAir schedule here: www.GoAir.com/in/gb/flight schedule
Check GoAir flight status here: www.GoAir.com/in/gb/flight status
GoAir Customer Care number: 092 – 2322 – 2111 / 022 – 6273 – 2111
GoAir Fog Helpline: 022 – 4505 – 6000
GoAir Baggage Allowance
View GoAir Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Refunds in Goair
For any refund related queries (travel agents/customers), email with your PNR details to refunds@goair.in
Grievance Redressal
In compliance with The Civil Aviation Requirements, if the customer is not satisfied with Goair response, they can report to
Nodal Officer, Ms. Nehha Bora at nodalofficer@goair.in.
You can make a further appeal to our Appellate Authority, Ms. Vida D’Souza at appellateauthority@goair.in.
*Please contact them between Monday – Friday (0930hrs – 1800hrs).
Goair Online feedback form: https://www.goair.in/bottom-menu/feedback-form
Goair Media queries email: media@goair.in
Goair Group sales
For more than 10 passenger’s travelling, please contact for special offer https://groups.goair.in/
Goair Inflight menu: https://www.goair.in/services/inflight-menu/
Goair Charters
For any information related to charter flights, you can write to groupdesk@goair.in
GoSME
GoSME is self-booking online tool to cater to the travel needs for Small and Medium Enterprises. If you have any queries, send an email to sme.helpdesk@goair.in
Travel during pregnant in Goair
Expectant mother can travel in Goair upto 27th week of pregnancy without any medical certificate.
28th week to 36 weeks
Requires a Medical Certificate as “Fit to Fly as a Customer/Fit for Air Travel” valid for travel date, and issued 24 (twenty four) hours prior to the date of travel from a Consulting Obstetrician & Gynecologist. The medical certificate should be acceptable to the Duty Manager/Airport Manager and in case of doubt/clarification; the company doctor may be contacted for necessary advice. A copy of medical certificate to be retained by GoAir.
For more details, visit https://www.goair.in/terms-conditions
Near-by Airports:
Types of Planes / Air craft available with GoAir
Total fleet: 32 Aircraft (+ 131 on Order)[1]
Airbus A320
- Airbus A320-200
- Airbus A320neo
Queries handled by GoAir Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class
Is there any problem / complaint with reaching the GoAir in Delhi (DEL), India Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the GoAir in Delhi (DEL), India: (click on the stars below)
I am Trying to cancel my outbound flight from Delhi to Ahmedabad on GO Air Flt no GB 703 on 22 Feb 2020 on PNR No. U6C8SS since 5 Feb 2020.On line cancellation is not happeniing.. My E mails in this regard were acknowledge on 5 & 6 Feb vide request No. GB 0084 3897 & GB 0084 5942 but no action was taken. An Appeal to applete authority ack vide request no. GB 0084 7883 also remains unactioned.
The consumer Helplines of GO Air were tried numerous time but are non responsive.
All this is highl stressul
Pl ensure cancellation of flight as above and afford full refund immediately.
Dear Sir,
It is matter of great concern that our one member Mr. Sudeep
had booked a ticket of through your authorised booking agent M/S Goibibo
of dt. 29.03.20 from Delhi to Goa vide PNR No. 062ZWS (
Copy of ticket attached for ready reference).
Afterwards, a message on his mobile was received & it was intimated
that due to lack down, all flights within India stand suspended till
17th May,2020. In the message itself , it was very much made clear
that Airlines are creating a credit voucher equivalent to the booking
amount.
But when Mr. Sudeep taken up the matter of his refund amt.
of Rs.11,537.00 with M/S Goibigo,they flatly refused to refund the amt.
& asked him to rebook the ticket for another day,Here, you would
appreciate that every passenger travel for a specific job or occassion
& in this case the purpose of Mr. Sudeep to travel on this
specific date of dt. 29.03.20 has already been defeated.
Under the above unavoidable circumstances, your authorised travel
agent is harassing your valuable customer one reason or the other &
not refunding the booking amt. of Rs, 11,537.00 .We are very well sure
that M/S Goibigo have already received such amounts due due
cancellations but they are holding the amounts without any valid
reason & also illegally.
In view of the above, we have no other option to approach your good
office to take appropriate action in this regard so that Mr. Sudeep can get his legitimate refund of Rs. 11,537.00 on cancellation of
your flight of dt. 29.03.20.
Early action may be initiated under intimation to us please.
GoAir Customer Care number: 092 – 2322 – 2111 / 022 – 6273 – 2111 these are wrong
Last evening I got a massage from go air for a web check-in procedure and when i was trying to get myself to do the same : It said the flight got cancelled.
I got no information on email about this and kept calling goair a number of times(screenshot attached). Then finally I reconnected with their customer care and they reconfirmed that my flight was cancelled due to some internal reason(fair enough). I had to book another flight(understandably not GO Air as i didn’t want to travel ever again with go air )as it was urgent for me to reach that day.
Now i have booked another ticket on a different airline (Vistara UK 726 PNR RITUWG) and this morning my goair ticket also got reconfirmed again without any information.
I would like to get a refund from GO air travel for their incompetence, they have wasted my time and my money. If they would have suggested while i called their customer care that the issue would be resolved i wouldn’t have got the second ticket for the same destination on the same date.
I would like to keep my travel plans with Vistara as i dnt want to get in a situation with go air ever again..
Please get back with a solution to my problem.