Air Austral is a French airline with its headquarters at Roland Garros Airport in Sainte-Marie, Reunion, France. It was founded on 1975. The airline’s main base of flight operations is Roland Garros Airport. It operates scheduled services from Reunion to metropolitan France, South Africa, Thailand, India and a number of destinations in the Indian Ocean. The company has 900 employees.
Air Austral in Port-Louis, Maurice contact Address, Phone, Email, Fax, Working hours and Website
Air Austral Port-Louis, Maurice Address:
Ground Floor
IBL House
Caudan
Port Louis
Ile Maurice
Phone: +230 202 8050
Email: maurice(at)air-austral.com
Working hours: NA
Air Austral Group Booking number / fax / email:
Group Tel: 0825 013 003 (0.15 euro TTC / min)
Fax: 0262 48 16 62
Email: groups (at) air-austral.com
Air Austral Official website: http://www.air-austral.com/en.html
Air Austral Online Check-in: www.Air Austral.com/in/gb/online check-in
Note:Check In 36 hours before departure. 24 Hours for before departure to and from the USA.
Check Air Austral schedule here: www.Air Austral.com/in/gb/flight schedule
Check Air Austral flight status here: www.Air Austral.com/in/gb/flight status
Air Austral Code: REU
Air Austral Baggage Allowance
View Air Austral Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Air Austral Special Assistance (Disability assistance)
Please call 0825 013 012 before 7 days or 2 days (48 hours) prior to your flight departure.
Travel while pregnant in Air Austral
Expectant mothers can travel upto 34th week (8 months) in Air Austral. Medical certificate is required stated that the estimated date of delivery.
Changing your Air Austral ticket online
You can change your Air Austral ticket online
Air Austral loyalty program contact details
For any queries regarding Air Austral loyalty program, please contact
Air Austral – Capricorn
Email: capricorne@air-austral.com
Program Capricorn
BP 611
97472 Saint-Denis Cedex
Reunion Island
Fax: 09.72.23.52.58
Capricorn reservations and rewards:
Reception open from Monday to Saturday from 8:00 to 21:00 and on Sunday from 11:00 to 18:00 (hours Meeting UTC +4).
For any queries about your reservation (request for rates / invoices, modification of reservation, cancellation of your trip, schedule of your flight, …), you can contact Air Austral teams using the http://www.air-austral.com/aide.html
For more information regarding Air Austral loyalty program, please visit
Air Austral Customer service:
Phone: 01 84 20 42 12
Business hours: Monday to Friday from 9 am to 12 pm (excluding public holidays)
Email: air-austral@sept.fr
Air Austral Baggage:
Website: http://www.atelier-bagage.com/
Email: bagage@air-austral.com
http://www.air-austral.com/a-propos-dair-austral/nous-contacter/reclamations-service-clientele/formulaire-dinventaire-bagage-perdu.html
Air Austral Duty free
You can shop at the duty free shop available at the airport. Please visit for more information http://www.air-austral.com/reservation/les-extra-dair-austral/extra-duty-free.html
Prebook your duty free via http://air.boutikenvol.com/air-austral/
Near-by Airports:
Near-by cities:
Attractions in China:
Types of Planes / Air craft available with Air Austral
Total fleet: 8
ATR 42/72
- ATR 72
Boeing 737
- Boeing 737-300
- Boeing 737-500
- Boeing 737-800
Boeing 767
- Boeing 767-300
Boeing 777
- Boeing 777-200
- Boeing 777-300
Boeing 787 Dreamliner
- Boeing 787-8 Dreamliner
CEO: Marie Joseph Malé
List of Air Austral Offices
Click the above link to view Air Austral offices Phone number, Address, Working hours and Customer Care Contact Numbers Worldwide.
Queries handled by Air Austral Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Frequent-flyer program: Capricorn,
Indigo Card
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Rate your experience with the Air Austral Port-Louis, Maurice: (click on the stars below)
I booked my air tickets with an agency on 31/05/18 to travel on 16/11/18. We were four person travelling among there were two elderly people. Our destinations were Mauritius-Reunion- Chennai- Delhi. In our initial itinerary the departure time from Mauritius on 16 Nov was 18:20> Reunion: 22:15 > Chennai: 08:45. Please see attached the itinerary.
After some months our agency contacted us to say that the departure time changed to 08:30 morning on 16 Nov, which implies that we would arrived earlier in Chennai and had one night to stay before going to Delhi. Per conversation between our agency and that of staffs of Air Austral we gathered that Air Austral will provide us a hotel to stay in Chennai. So one month before my agency contacted Air Austral to know in which hotel we will stay or obtain the hotel vouchers. She contacted them several times and they said that it will be fine but never obtained any information about where we would stay. So few days before our departure I went to Cathay tours to get the details and the sales agent explained that despite several phone calls they did not communicated the hotel to stay and said that they cannot send the information due to confidentiality. (WHAT INFORMATION CONFIDENTIAL IS THERE IN THE NAME OF THE HOTEL????). So I decided to went directly in the office of Air Austral in Caudan and talked with a lady, same response was obtained, that was shocking because my flight was in few days, changes was communicated months before and still they could not provide us details of arrangements???? I even gave my email address and phone number to the lady asking her to let me know about all updated. (SO I THINK THE DETAILS WENT TO THE BIN SINCE THE LADY NEVER CONTACTED ME!!! WHAT SERVICE IS THIS????)
One day before our travel my agency contacted me to say that they don’t provide hotel vouchers however I need to go to ‘the chef of Air Austral in Chennai and he will provide me the details of the hotel’, name of hotel was given by phone. Since it is our first time in India I didn’t know whether I should have done researches about address , complete hotel name, phone number etc of the hotel to provide in the immigration. When we arrive in Chennai we obtained lots of problems in Chennai, We only know the name of the hotel and nothing else, no documents to support what we were saying. I explained the immigration officer about the problem and he was furious. We waited for about 4 hours there, the then cleared only me to go to obtain the details for the head of Air Austral. I did meet the man and information was provided. That was a very embarrassing moment for us and that was because of the bad service, bad communication, horrible and unprofessional customer service from Air Austral. It was the first time my parent travel and she was stressed. Funny thing is that they send me a watsapp of the details on the 16th (day of the flight) at 11:37am and my flight was at 8:30.
That’s not the end. The next day on our flight from Chennai to Delhi, the airbus was Air India. So Air Austral booked the air tickets on our behalf. One of the passenger name was correct on the air tickets for airline Air Austral but when Air Austral booked with Air India, the booking was only on the first name for another female passenger they put her as ‘MALE’. Again we spent hours at the counter to solve the issue and we were about to miss our flight, there was such a long queue and we had to request officers of Chennai to let us go first.