Air China was established in 1 st July 1988. According to the statistics updated on December 31, 2015, Air China has a fleet of 590 passenger aircraft and freighters of mainly Boeing and Airbus families, with an average age of 6.2 years. It operates 360 routes, including 100 international routes, 15 regional routes and 245 domestic routes. It serves 174 cities in 40 countries and regions, including 64 international cities, 4 regional cities and 106 domestic cities. By working with other member carriers of the Star Alliance, Air China offers access to 1330 destinations in 193 countries.
Air China Airline Newark Airport Office Address:
Airport Office: T3 Brewster Rd,Room 411, PO Box 20, Terminal B International Airport, Newark, NJ 07114, Newark, USA
Air China Airline Newark Reservation office telephone contact numbers:
1-973-799-0130
Email:
Fax: 1-973-799-0592
Working hours
Map
Official website: www.airchina.com
Check your flight status here: ewww.airchina.com/flightstatus
For baggage inquiries : Air China airline baggage inquiries
Contact information for passenger complaints:
E-mail: [email protected]
Mailing address:
Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China
Complaint Telephone: +86-10-59036666
Fax +86-10-95583
Business Hours: 8:30 am to 8:00 pm (Beijing Time), Monday to Friday
When you call or write us an email, please use only the Chinese and English languages.
Near-by Airports: LaGuardia Airport, Newark Liberty International Airport, John F. Kennedy International Airport
Attractions in Newark: Staten Island Ferry, Branch Brook Park, Military Park
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List of Air China Offices
Types of Planes / Air craft available with Air China Airline
- Airbus A319-100
- Airbus A320-200 (Deliveries from 2014)
- Airbus A320neo (Deliveries until 2020)
- Airbus A321-200
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-200
- Boeing 777-300ER
- Boeing 787-9 (Deliveries from May 2016)
- Comac C919 (to be announced)
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Phoenixmiles
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Rate your experience with the Air China Airline Newark Airport Office in USA: (click on the stars below)
this is the worst customer service i have ever experienced.
I flew CA819 from Beijing to Newark on 8/26/2018, and lost one luggage. The staff at Newark Airport took my information and said he would call me within an hour, but never called me. It has been almost 2 days since i lost luggage and i never heard a word from Air China, and there is no number to call to follow up.
Please give me a call at 732-668-8228 and provide me an update on the status of my luggage at your earliest convenience.
Jun Xu
732-668-8228
We also have trouble in locating our luggage. My mom originally are planned to fly CA819 but can’t catch it because previous flight delayed. I tried to call Newark Airport over 10 times but it always goes to the mailbox. It has been almost days since we lost luggage and we never heard anything from Air China. We always have to call to track the whole process. Please contact us as soon as possible.