Alitalia Airlines Office in South Africa 16

Alitalia Airlines – Societa Aerea Italiana (Alitalia – Italian Air Company) was established in 1999(operating as Alitalia ), commenced operations in 1 January 2015.Alitalia Airlines headquartered at Fiumicino, Rome, Italy.Its main hub is Leonardo da Vinci-Fiumicino Airport, in Rome and a secondary is Milan Linate Airport, in Milan.
Alitalia Airlines , South Africa Address:
Customer relations address:

Alitalia Airlines South Africa Customer relation phone:

For web assistance, flight information, booking, reservation and more queries, contact

Alitalia airlines customer care number:

From Italy 89 20 10
From Abroad +39 06 65649

Alitalia airlines South Africa Call center and Bookings: CALL CENTER
Tel. +27 11 463 5251


Alitalia Airlines official website:

Alitalia Airlines Online Check-in: check-in

Check Alitalia Airlines schedule here: schedule

Check Alitalia Airlines flight status here: status

Alitalia Airlines South Africa Lost and Found office contact

For lost & found items, please contact the number provided below:

Alitalia airlines South Africa lost & found: NA

Alitalia Airlines Millemiglia member services

Club MilleMiglia

From Italy 89 20 10
From Abroad +39 06 65649

Ulisse Freccia Alata

From Italy: 06 65644
From abroad: +39 06 65644

Millemiglia Member Services South Africa Phone: NA

Millemiglia Member Services South Africa Fax: NA

Alitalia Airlines Baggage Allowance

View Alitalia Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Travel during pregnancy in Alitalia Airlines

Pregnancy policy in Alitalia Airlines:

Expectant mothers can travel in Alitalia airlines till 36 th week of their pregnancy. Medical form is required after 27 th week of pregnancy. Download medical information form here

The pregnant woman must carry the certificate from a doctor (medical certificate) and obstetric/gynecologic record. For more details, visit here for the pregnancy rules in Alitalia airlines.

Near-by Airports:

Near by Alitalia Airlines office in South Africa:

View the nearest Alitalia Airlines offices in South Africa and the address, phone number, website and more.

List of Alitalia Airlines Offices around the world

View the Alitalia Airlines offices address, phone number, email through the above link.

Types of Planes / Air craft available with Alitalia Airlines

Total fleet: 98

ATR 42/72

  • ATR 42
  • ATR 72

Airbus A300

  • Airbus A300B2
  • Airbus A300B4

Airbus A319

  • Airbus A319-100

Airbus A320

  • Airbus A320-200

Airbus A321

  • Airbus A321-100

Airbus A330

  • Airbus A330-200

Boeing 737

  • Boeing 737-200

Boeing 747

  • Boeing 747-100
  • Boeing 747-200
  • Boeing 747-400

Boeing 767

  • Boeing 767-300

Boeing 777

  • Boeing 777-200
  • Boeing 777-300

Douglas DC-8

  • Douglas DC-8-40
  • Douglas DC-8-50
  • Douglas DC-8-60/70

McDonnell Douglas DC-10

  • McDonnell Douglas DC-10-30

McDonnell Douglas DC-9

  • McDonnell Douglas DC-9-30

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

McDonnell Douglas MD-80

  • McDonnell Douglas MD-82

Queries handled by Alitalia Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Freccia Alata Club MilleMiglia

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16 thoughts on “Alitalia Airlines Office in South Africa

  • luke damian nel

    I am desperately trying to change my flight.
    i have had no success at all with
    I called the South African office of Alitalia had no help there at all.

    My flight leaves on the 15th February 2019 at 15H05
    Luke Damian Nel Order number KTFWPO, Booking reference U4ZDC5

  • Dineo Letsholo

    Good day,

    I recently flew into Madrid with Alitalia, and my baggage was damaged. I have been struggling to get contact details for South Africa so I can raise a claim for a refund on my luggage as the luggage was brand new, and having a discount on my ticket would not serve the purpose as I travel a lot and I need my luggage back. I have all the details, if you can please provide me with an email address that I can send the claim to.
    Details of the PIR number: MADAZ13493 – registered on 3rd April at 09:15
    Flight/Date: Az849/02apr/az58/03Apr – jnb/fco/mad

  • ugo volonta

    we want to fly from harare via johannesburg with alitalia to rome return business class departing 20/9/2019 to 20/10/2019 but we cannot get a schedule from you.

  • Trynie du Plessis

    We are scheduled to fly to Italy in 3 days, and even though the country has been quarantined, Alitalia refuses to refund us our tickets or move the dates. There is no way of contacting them and calling the customer support just leaves you on hold for an hour! We are desperately trying to change our flight with no assistance from GoToGate or Alitalia!! This is absolutely unacceptable!

  • Trynie du Plessis

    I need to change my flight schedule due to the Corona Virus outbreak and there is NO answer. is also not answering any calls. If you can not provide a service please refund my money so that I can book somewhere else!!!!!!!

  • Alicia

    Good Day
    The rest of our travel group has already been e-mailed by Alitalia to confirm that flight AZ 00849 has been cancelled. Please may you confirm that it has been cancelled and that the ticket will be refunded? Many thanks, -Alicia

  • Alexander Moll

    Dear Alitalia South Africa,
    Last Friday 13 March, my wife and I missed our Etihad flight to Amsterdam via Abu Dhabi and since it was an Alitalia AirMiles ticket both you and your Etihad counterparts worked miracles to get us re booked on the following day’s flights. We would like to express our appreciation for the patience, kindness and efficiency of the whole team and Sandra in particular. Many many thanks and congratulations on such a pro-active and pleasant South African Office,
    Alexander and Marina Moll card numbers 1138118 and 1032232

  • Anton

    Good day

    I got your email on 2020/06/12 to inform me of the cancellation of my flight from Johannesburg South Africa to London City Airport due to the Covid 19 virus.

    As I do not have any plans to go to Londen at a later stage I would like to have a refund.

    My booking number is as follow: KYHNCP

    I am trying to send emails to Alitalia but if I do get a response it is in Italian which I do not understand. If you can not do a refund from your side please supply me wit a proper email address that I can use for correspondence.

    Kind regards

    Anton Nolan

    • Annette Basson

      Hi Anton. Het jy ooit alternatiewe kontakbesonderhede vanaf Alitalia gekry? Ek sit ook met ‘n situasie waar en ‘n refund / change request het en absoluut net GEEN terugvoer ontvang nie. Dit is al van Maart af!

  • Keith Hobson

    Good day


    With regards to COVID-19 and international flights, I would like to know how I go about requesting a refund as it does not look like I will be able to fly out of South Africa due to our peaking of the virus in August/September.

    Our VISA agencies are not open and not sure when in our lockdown they will be able to open.

    Looking forward to hearing from you.

    KInd regards

    • Annette Basson

      Hi Keith. Did you ever received a response from Alitalia? Also waiting for feedback re a cancellation since March 2020….. They are pathetic!

  • Ashleigh McCulloch

    Received an email cancelling a flight I had booked from Rome to Johannesburg instructing me to call to receive a refund. Have tried calling numerous times without success. No email addresses have been supplied anyway so i’m at a loss as to how to contact you.


  • Westley van Rooijen

    Alitalia, issued my ticket incorrectly and wont change the date and wont refund, the call centre agent said he cant do it from his side at customer service and that i should just take the loss of my money with them and leave it. Worst customer service ever.

  • G. B. Vermaak

    We booked through Travelstart and our REF: ZA07710571.
    We have aske them on several occasions for vouchers to fly when it is open again.
    Travelstart only replies with: We have to wait to hear from Alitalia.
    Could you possibly assist from Alitalia direct to give us vouchers?
    Hope to hear from you soon.
    G. B. Vermaak

  • Tracy Laubscher

    We had flights booked last year, that were cancelled due to Covid. Vouchers were issued that expire on 24 April 2021. But, Alitalia is still not flying to/from South Africa. Will these vouchers be extended?