Azerbaijani Airlines, also known asAZAL, is theflag carrierand largestairlineof the country ofAzerbaijan. Based inBaku, adjacent toHeydar Aliyev International Airport, the carrier operates to destinations acrossAsia, theCIS,Europeand theUSA. Azerbaijan Airlines is a member of theInternational Air Transport Association. The airline was founded on 7 April 1992 as the first national airline established after the country gained its independence.
Azerbaijan Airlines Official website: https://www.azal.az/en/
Azerbaijan Airlines Online Check-in: https://www.azal.az/en/check-in
Note: Azerbaijan Airlines Online Check in begins from 24 hours before departure. Check-in and baggage drop-off counters close 60 minutes before departure.
Check Azerbaijan Airlines schedule here: https://www.azal.az/en/check-in/schedule
Check Azerbaijan Airlines flight status here: https://www.azal.az/en/flight/status
Azerbaijan Airline Baggage Allowance
View Azerbaijan Airline Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.
Azerbaijan Airlines Customer care / support
General Information
Azerbaijan Airlines Customer Contact Centre: +994 (12) 598 88 80.
Azerbaijan Airlines WhatsApp messenger: +994 70 4374082
Azerbaijan Airlines Contact Centre Business hours: 24 Hours
Azerbaijan Airlines Email: callcenter@azal.az
Note: Only messages, calls to this number are not accepted
Azerbaijan Airlines Fax: + 994 (12) 437-40-87
Assistance with Disabilities
Phone: + 994 (12) 598-88-80
From US: +1844 5988880
For complaints and suggestions please send your Email Address
Email: airline@azal.az
Flight training center
Email: planning@ftc.azal.az
Azerbaijan Airline Special assistance
Travel during pregnancy in Azerbaijan Airline
Pregnancy rules in Azerbaijan Airline:
- Expectant mothers can travel in Azerbaijan Airline from 26 to 32 weeks (including 32 weeks), the passenger must personally complete and sign the above mentioned declaration for the release of airline from liability for the carriage of pregnant women and also provide a certificate of pregnancy and health status.
- For a newborn baby’s transportation the birth certificate (maternity hospital certificate) should be submitted.
- For a baby over 7 days old the certificate about his/her health condition is not required.
*For any special assistance, Contact: https://www.azal.az/en/information/special-cases-transportation
How to change mistakes in your name, flight date and refund ticket in Azerbaijan Airline?
View How to change mistakes in your name, flight date and refund ticket in Azerbaijan Airline through the above link.
Azerbaijan Airlines Special Meals
Special food categories
- CHML: (Children Meal): Your children will love our special kids’ menu.
- BBML: (Baby meal): Special food on vegetable and fruit basis, which meet all the quality standards is served to kids under age 2.
Vegetarians
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| AVML | Asian Vegetarian Meal (Indian Vegetarian Meal) |
| RVML | Vegetarian Meal (meal without meat, may contain dairy products) |
| VGML | Strict Western Vegetarian Meal |
| VLML | Meal without meat, fish, or seafood. May contain dairy products and eggs |
| NLML | Non-Lactose Meal |
| VOML | Vegetarian Oriental Meal |
Dietary Meal
| DBML | Diabetic Meal |
| GFML | Gluten-Free Meal |
| LFML | Low Fat Meal |
| LSML | Low Salt Meal |
| LCML | Low-Calorie Meal |
| LPML | Low Protein Meal |
| PRML | Low-Purine Meal |
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Ethnic Meals
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| HNML | Hindu Meal |
| KSML | Kosher Meal – must be requested at least 24 hours prior to the scheduled departure of your flight. |
| MOML | Muslim Meal |
| ORML | Eastern Meal |
| VJML | Vegetarian Jain Meal |
Special Requests
| SFML | Seafood Meal |
| BLML | Bland/soft meal for those with Digestive and Chewing Difficulties |
| FPML | Fruit Platter Meal |
| NFML | Meal without fish or fishery products |
| HFML | High Fibre Meal |
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*For any Queries, contact: https://www.azal.az/en/azal-miles/miles-programme
How to Web Check-in Azerbaijan Airline?
Procedure to do web check-in or online check-in Azerbaijan Airline
- Visit https://www.azal.az/en/check-in.
- Select the reservation number or ticket number.
- Enter the “Surname’ and “Reservation number” (6 symbol)
- Enter the “Departure Airport”.
- Click the “Search”.
List of Azerbaijan Airlines Offices Worldwide
Find Azerbaijan Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country.
Types of Planes / Air craft available with Azerbaijan Airlines
Fleet size : 23
- Airbus A319-100
- Airbus A320-200
- Airbus A340-500
- Boeing 757-200
- Boeing 767-300ER
- Boeing 787-8
- Irkut MC-21-300
- Airbus ACJ319
- Airbus ACJ320
- Airbus A340-600
- Boeing 767-300ER
- Boeing 777-200LR
Download Azerbaijan Airline App for Apple (iphone, ipad, mac) / Android (ios)
Azerbaijan Airline Social Media Contacts
Queries handled by Azerbaijan Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, AZAL Miles(Frequent Flyer).
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