Due to the novel CoronaVirus (nCoVid 19), many countries restricted the travel. Update your contact details via Manage booking to receive the latest updates or notifications regarding coronavirus or any updates in Bangkok Airways. Customers can also check the website for the latest flight updates, rebooking and refund options.
Bangkok Airways – Temporary flight reductions and route suspensions due to CoronaVirus (nCoVid 19)
- Flight between Bangkok – Luang Prabang Start from 29 March – 24 October 2020
- Maldives – 29 March – 24 October 2020
- Phuket – 29 March – 30 April 2020
- Chiang Mai – Phuket, Phuket – Bangkok – 1 May – 24 October 2020
- Samui – Phuket – 29 March – 30 April 2020 and 1 July – 31 August 2020
- Bangkok – Krabi – 21 – 30 April 2020
- Bangkok -Trat – 29 March – 30 April 2020
- Bangkok – Phnom Penh – 29 March – 24 October 2020
- Bangkok – Yangon – 29 March – 24 October 2020
- Bangkok – Siem Reap – 29 March – 24 October 2020
Temporary route suspensions are;
- Flight between Samui – Hong Kong – 10 March – 24 October 2020
- Bangkok – Samui – Singapore – 22 March – 30 June 2020, except 3 – 21 April 2020
- Chiang Mai -Luang Prabang – 17 March – 30 June 2020
- Samui – Kuala Lumpur – 21 March – 30 June 2020
Bangkok Airways – flight suspensions upto 28 March 2020 due to CoronaVirus (nCoVid 19)
Domestic flight suspensions
- Bangkok-Sukhothai, Samui-U-Tapao, Samui-Krabi, Bangkok-Samui, Samui-Phuket and Bangkok-Chiang
International flight suspensions:
- Bangkok-Phnom Penh, Bangkok-Mumbai, Bangkok-Danang and Danang-Bangkok
The following flights will be cancelled from the summer schedule;
Domestic:
- Samui-Bangkok, Samui-Phuket, Bangkok-Chiang Mai
International:
- Bangkok-Yangon, Bangkok-Mandalay, Bangkok-NayPyi Taw, Bangkok-Phnom Penh, Bangkok-Siem Reap, Bangkok-Maldives, Bangkok-Danang, Hong Kong-Samui
Bangkok Airways – Rebook,Reroute and Refund
Reservation change (rebook)
- All tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to rebook for a new travelling date up to 31 March 2021 without rebooking fee/ no show fee. Fare difference due to different booking class (RBD) is payable upon reissuance.
- All group booking, reservation, deposit made or paid on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to rebook in the same booking code (PNR) for a new travelling date up to 31 March 2021 without rebooking fee. Fare difference due to different booking class (RBD) is payable upon reissuance.
Route Change (Reroute)
- All tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to reroute for a new travelling date up to 31 March 2021 without rerouting fee. The fare difference, fuel surcharges and taxes are payable on reissuing of new tickets.
Refund Policy
- All refund applications for the tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 will be eligible for full refund without fee.
Further inquiries for refund, please contact at refund@bangkokair.com.
Office Hours : 08:00 – 17:30 hrs. (GMT +7, Thailand local time)
call center: 1771 or +66 2270 6699
Passenger who wants refund for the booked flight or rebook the flight on another date, you can contact the travel agent or Bangkok Airways office directly.