Cebu Pacific Cargo Contacts 70

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Cebu Pacific Cargo Contact details, Allowance, Products and Service


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Cebu Pacific was established in August 26, 1988 (as Cebu Air), commenced operations in March 8, 1996 which is the Philippine low-cost airline. It has its head quarter in Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, Philippines.

CEB Cargo Products and Services

  • CEB X
  • Blocked Space Arrangement
  • ATR Charter
  • Transhipments
  • Cargo Interline
  • Packaging Services

Cebu Pacific Air Cargo

How to contact for Domestic / International cargo inquiries and clarifications in Cebu pacific Airlines?

Cebu Pacific Domestic Cargo Care

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Location Phone Number Email Working Hours
Manila (02) 8802-7070; +63 2 8802 7070 cargocare@cebupacificair.com  24/7
Cebu (032) 340-9700; 0998 840 2747, +63 998 840 2747 cargocareceb@cebupacificair.com 06.30 -18.30
Cagayan de Oro 9988403492; +63 998 840 3492 cargocarecgy@cebupacificair.com  Mon – Fri: 06.30 – 18.30; Sat-Sun: 08.00 – 17.30
Davao (02) 234-8650; 09988403493; +63 998 840 3493 cargocaredvo@cebupacificair.com, cargocaredvo@1av.com.ph Mon – Sun: 06.00 – 18.30

Cebu Pacific International Cargo Reservations and Customer Service:

Phone: +63 2 8802 7150 (Available 24/7); +63 998 840 2748

Email: cebcargoresa@cebupacificair.com, cargocareint@cebupacificair.com

Emergency/ Hotline: +63287020888

Legal: +63288027169

Privacy Inquiries: +639988407547

Where you can find Drop off / pick-up of your cargo in Cebu Pacific?

Manila Acceptance (Drop off)

  • Cargo Terminal Bldg.(Near NAIA Terminal 4),Domestic Road, Pasay City

Manila Releasing Office (Pick up)

  • Cargo Releasing Office, Philippine Skylanders Inc., ICT Bldg. Mia Road Brgy. 198, Pasay, Metro Manila (Near NAIA Terminal 2 – Cargo Warehouse).

Cebu Pacific Cargo feedback form: https://www.cebupacificair.com/en-kh/pages/plan-trip/Cargo/cargo-feedback-form-commend

For more details, visit https://www.cebupacificair.com/en-kh/pages/plan-trip/Cargo/cebcargo-contact-us

What is the maximum measurement and weight of the cargo / piece?

Cargo more than 150kgs per piece will be subject to higher management’s approval.

Aircraft Package Dimensions (L x W x H) Gross Weight per Piece (kg)
A321 NEO 120cm x 120cm x 100cm 150
A330 CEO 300cm x 214cm x 155cm 150
ATR Freighter 250cm x 198cm x 125cm 150
A320 CEO 120cm x 105cm x 100cm 150
A320 NEO 120cm x 120cm x 100cm 150
ATR-600 50cm x 50cm x 50cm 50
Cabin Loading 139cm x 38cm x 68cm (covering 3seats) 22

Requirements for shipping items in liquid or powder form at CEB Cargo

If you’re shipping any items in liquid / powder form, you’ve to present the Material Safety Data Sheet (MSDS). This is a written document that outlines information and procedures for handling and working with chemicals, available online (as long as it matches the manufacturer and brand name on the product) or directly from the supplier (recommended). This document may also be called a Safety Data Sheet (SDS). The MSDS / SDS shall remain valid for three (3) years after it was issued or revised.

CEB Cargo

What are the information required to book a cargo at Cebu Pacific Airlines?

You have to produce the following details and sent to cargocare@cebupacificair.com or to any of the emails mentioned above. Once booking is confirmed, an AWB number will be provided and shipment must be accepted at the warehouse four (4) hours before the flight.

  1. Shipper’s name / Contact number
  2. Consignee / Contact number
  3. Commodity
  4. Pieces & weight
  5. Dimensions
  6. Destination
  7. Flight date
  8. Material Safety Data Sheet (for shipments that are in liquid / powder form).

How to track the Cebu Pacific cargo shipment?

You can track your cargo shipment by inputting your airway bill. The airway bill number is provided upon booking.

What is the deadline for accepting the cargo?

Your cargo must be at Cebu Pacific Cargo Acceptance Office 4-6 hours prior to the scheduled flight departure depending on the aircraft type.

Note: Shipment must be processed and accepted already in warehouse 4-6 hours before ETD.

How can you receive a Cargo in Cebu Pacific air?

If you’re a consignee, you must bring:

  • 1 valid ID and note your Air Waybill Number. Your Air Waybill Number can be coordinated with your shipper.

If you’re a consignee representative must have the following for claiming cargo:

  • Authorization Letter signed by the consignee
  • Valid ID of consignee
  • Valid ID of authorized representative

How to collect the cargo after reaches the destination?

Cargo within the Philippines:

  • Highly perishable cargo: Disposed within 24 hours after arrival at airport of destination
  • Non-perishable cargo: Disposed thirty (30) days upon their arrival at airport of destination.

Storage fee

  • While storage fee shall not charge for the first 72 hours upon arrival, when the cargo is claimed on the succeeding hours, the computation of the storage fee starts from the first day of arrival at the destination.

What are the valuable items / documents accept by Cebu Pacific air Cargo?

  • Passport
  • Seaman’s Book
  • Land Titles
  • NSO Certificates

How you can ship human remains and what documents are required?

Domestic Cargo

You’ve to produce the original and submit four (4) photocopies of the following:

  • Death Certificate
  • Embalming Certificate (not required for Muslims)
  • Quarantine Permit from Bureau of Quarantine – DOH
  • Transfer Permit or Permit to Transport from the Municipal/City Health Office
  • Certificate of Covid free.

Other Information:

  • Coffin must be hermitically sealed and crated.
  • Book the cargo at least 2 days prior the intended flight to confirm available space.
  • Shipment must be at our Acceptance Office at least 4 hours before the flight.

Note: Shipment must be processed and accepted already in our warehouse 4 hours before ETD.

How to ship household pets at CEB Cargo?

Cats and Dogs

Pets must able to move freely inside a strong kennel (metal cage not allowed). The case must be leak proof and must have an absorbent material to absorb any spillage.

To transport household pets, you need:

  1. Quarantine Permit from the Bureau of Quarantine. The certificate must countered signed at Quarantine Office in NAIA Terminal 2.
  2. Veterinary Health Certificate
  3. Rabies Vaccination Certificate (Pet should vaccinated at least 14 days before the travel date)
  4. Dog should be 3 months old and above
  5. Must placed in kennel cage

NOTE: Vaccination papers and pet must be presented to Quarantine Officer

Snub-nosed pets are not allowed to travel as they are more prone to breathing problems. You may refer to the list below for snub-nosed pets:

Cats:

  • Burmese
  • Birman
  • Exotic
  • Himalayan
  • Persian

Dogs:

Affenpinscher Bull Terrier English Toy Terrier Sher Pei
Any Pug Cane Corso Neopolitan Mastiff Shih Tzu
Americal Pitbull Terrier King Charles Spaniel Maltese Silky Terrier
Bichon Frise Chihuahua Newfoundland Tibetan Spaniel
Bulldog Chow Chow French Bulldog Staffordshire Bull Terrier
Boston Terrier Dogo Argentino Japanese Chin Valley Terrier
Boxer Dogue de Bordeaux (Fresh Mastiff) Lhasa Apso Yorkshire Terrier
Brussels Griffon English Mastiff Pekingese
Bull Mastiff (English Mastiff) English Bulldog Presa Canario

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What are the requirements for shipping frozen, processed or cooked meat at Cebu Pacific air Cargo?

For transport within the Philippines. You may also visit through https://nvqsd.bai.gov.ph/ but the certificate must countersigned at Quarantine Office in NAIA Terminal 2.

Processed meat

  1. Quarantine Permit from the Bureau of Quarantine for more than 5kgs of frozen or processed meat.
  2. CPR (Certificate of Product Registration)
  3. LTO (License to Operate)

Fresh meat

  1. Quarantine Permit from the Bureau of Quarantine for more than 5kgs of frozen or processed meat.
  2. Certificate of Meat Inspection (COMI) from National Meat Inspection Service (NMIS).

Cooked meat

  • Quarantine permit not required.

Cebu Pacific Airlines Baggage Allowance

View Cebu Pacific airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates, Flight cancellation, Seat selection, Unaccompanied minor handling charges in the above link.

List of Cebu Pacific sales and international offices

List of Cebu Pacific Cargo Offices

FAQ

1. Did Dangerous Goods accepted on Cebu Pacific air cargo flights?

  • No.

2. What is the Modes of Cargo payment?

  • Accept cash for domestic cargoes.

3. Can I bring my pet when I travel with Cebu Pacific?

  • Yes, Cebu Pacific Cargo accept household pets for carriage in domestic flights only (it’ll be through cargo). No Household pets are allowed in the cabin.

4. What is the deadline for accepting my pet as cargo?

  • All pets must booked for cargo at least 2 days before the scheduled flight. The cargo must be at Cargo Acceptance Office 4 to 6 hours before the scheduled flight departure depending on the aircraft type.

Is there any problem / complaint with reaching the Cebu Pacific Cargo Office Address or Phone number? Please report any issues using the below comment form.

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70 thoughts on “Cebu Pacific Cargo Contacts”

      • Reply ↓
        MARJORIE Pascua CORNELIO

        Hello. I need to send something in catarman, but thats for passengers only. What is the nearest cargo terminal in catarman?

    • Reply ↓
      Rene Guarin

      I want to send to manila my lansones harvest thru Cagayan de Oro airport. Somebody will send it at CDO airport and I will claim it at your cargo terminal in Pasay. How much is the rate? I understand the rate is discounted if 100kilos or over. If for example my total lansones cargo is 150 kilos, will the discounted rate apply to the total 150 kilos? Are there other requirements? Hope for your quick response as the harvest is due this week. Thank you & best regards.

    • Reply ↓
      Edmark Diao

      Question 1: Hi..everyone i would like to ask if how much the rates cargo per kilo from Manila to General Santos City. All over is 50KG.
      Question 2: If I send my cargo ahead of my flight like November 18, 2019. My Cargo Luggage and my flight will be on November 25, 2019 it will be stay there as long my original flight come in.
      Question 3: Did my Luggage will be safe in your custody.

      Thank you very much and regards.

  • Reply ↓
    May Punongbayan Voluntad

    Hi,

    Good day! I just wanna inquire how much will you charge for a 40×40 styro ( perishable like Silvanas) from Dumaguete to Manila.
    Looking forward hearing from you.

    Thank you

  • Reply ↓
    Lyn

    Hi! How much rate manila to visayas; manila to mindanao?
    Everyday po ba ang schedule ng flight? Ano po yong details ng pagpapadala? Thank u

  • Reply ↓
    larry largoza

    do you have collect payment , the cargo will be sent to cebu cargo in pasay but the payment will be processed at davao upon pick up of the cargo

  • Reply ↓
    Ivy de leon

    Hello, may we ask how much air cargo for the following areas? Iloilo, Leyte, Zamboanga, Cagayan de Oro, Davao, Gen San, Butuan and Maguindanao.

    Each locations will ship the following:

    2 boxes of bar soaps (21 kgs)
    2 boxes of liquid soaps with refill (28kgs)
    1 box of facetowel and ecobags (5kgs)
    1 box signages size 270cm x 42cm (1kgs)

    Thank you!

  • Reply ↓
    Nancy Young

    How much per kg do you charge if we send packaging materials to Gensan
    do you have flight going tomorrow (Sunday – Sept 12,) to Gensan. what time is the flight

  • Reply ↓
    Resurreccion Cerdeno

    Good day Sir,
    I would like have my green cheek conure bird as my accompany cargo from manila to general santos city. I want to know your requirements. How much is the baggage cost.

    Thank you.

    rm

  • Reply ↓
    Donabel Roncale

    Hi, Good Day! I have Items to be send going to Tacloban Leyte, this will be 293 sacks & 50 boxes. I need to know how much would be the cost of cargo (air). & if you have services for pick here in our warehouse for this bulk items? Is there any direct contact number for customer service, I’ve trying to call your hotline number in the website, but it seems hard to reach your number. Thank you in advance for attending my concerns in advance.

  • Reply ↓
    Donabel Roncale

    Hi Good Day! I’m sending items going to Tacloban Leyte. I want to know how much the cost for 293 sacks & 50 boxes. If you have service pick up here in our warehouse in Parañaque area. And can I request if you have direct number to call, I’m trying to reach out your customer hotline #, unfortunately its not easy to reach out. Thank you so much for your immediate response.

  • Reply ↓
    Donald Timbal

    HI morneng,,ask lng ako kun ano poh ang requirements nyo kun mgpa ship poh ako ng isang aso na maliit papuntang puerto princesa city,palawan…meron poh ako dito rabbies vaccine certificate from city veterinary

  • Reply ↓
    Ria Tan

    I would like to inquire ask for help on how to send perishable goods from here in Manila?
    Please send me how to and if there’s a link for more information.

  • Reply ↓
    Sonny Badilla

    Dear Sir / Madam,

    This Sonny Badilla pf Worldlink Express Logistics Inc. We would like to inquire your updated rate
    for Visayas & Mindanao for 1Kg. to 1,000 Kgs. matrix.

    We have an upming domestic shipment of gen. cargos troughout Visayas and Mindanao areas.

    Hoping to hear from you the soonest.

    Thank you very much.

    Regards,

    Sonny Badilla
    Operations
    Worldlink

  • Reply ↓
    sabrina isabel moralde

    Hi I would like to inquire how to book a cargo shipment? how much is the cost for documents estimated weight is 3kls. May I ask the cargo flight to Davao destination?

  • Reply ↓
    Glenn Michael Tio

    Good day!

    I would like to inquire about your cargo rates. Specifically your per kilo rates.

    Thank you.

    Glenn Michael Tio
    ALT Pharmacy

  • Reply ↓
    Douglas Allee

    Hello po,

    I am a fil-am tourist traveling with a mid-sized poodle from Manila to Davao. We have all his vaccine records, vet heath certificate and permit from BAI paper work so he can travel. Do you have a domestic plane available with ventilated cargo on Thursday May 12 from Manila to Davao?

    God bless and thank you for your assistance.

    Douglas Allee

  • Reply ↓
    JOY

    Hi, what documents needed for air cargo (approximate 1,000 kgs net weight) powder spices bound to Mandaue Cebu? What is your cut-off time for receiving at NAIA Pasay City. How do we book our cargo, thru online or do we need to go in your Pasay Office?

  • Reply ↓
    Iris

    Hi! I am planning to send a 100kg parcel. I would like to know if how much is the rate per kg of frozen food parcel from iloilo to Hong Kong and please send me the details of how to ship, where to ship and also the do’s and don’ts.. Thank you

    Email address :Thalialeung22@gmail.com

  • Reply ↓
    BELLA GARCIA

    ARE YOU ACCEPTING PET (CAT) 7 MONTHS OLD WITH COMPLETE VACCINATION AND APPROVAL FROM BAI. FROM MANILA TO DAVAO CITY? IF YES, HOW MUCH? CAGE SIZE H32CM, L45CM, W29CM.
    HOPING FOR YOUR RESPONSE.

    PLEASE REPLY ME TO MY EMAIL. THANK YOU.

  • Reply ↓
    Don Quintos

    Hi… Blessed morning….. planning po ako magsend ng parcel from manila to Bacolod. Via air cargo. Ano po ba magandang gawin?