China Airlines is the state-owned flag carrier of the Republic of China, and one of its two major airlines along with EVA Air. It is headquartered in Taoyuan International Airport and operates over 1,400 flights weekly to 102 cities across Asia, Europe, North America, and Oceania.
China Airline Official website: china-airlines.com/us/en
China Airline Online Check-in: calec.china-airlines.com/echeckin_tn
Note: You can check in online between 48 hours to 60 minutes before your scheduled departure time.
Check China Airlines flight schedule here: china-airlines.com/us/en/booking/book-flights/flight-search
Check China Airlines flight status here: china-airlines.com/us/en/fly/flight-status/timetable
Ā China Airlines Baggage Allowance
View China Airlines Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.
China Airlines Customer care / support Phone number, Email, Hours
China Airlines Customer Contact Centres
Email: cal-notice@email.china-airlines.com’ calmarketing@email-china-airlines.com ; ‘tpecc@china-airlines.com’
[su_table]
| Region / Country | Customer service Hotline | Office hour |
| Taiwan | (Taiwan) 412-9000 | Mon-Fri (GMT+8) 08:00~18:30 Sat, Sun, Public Holiday (GMT+8) 08:30~17:30 |
| Japan | +81-3-6378-8855 | Mon-Fri (GMT+9) 09:00~12:00, 13:00~17:30 Closed on Sat, Sun and National Holiday |
| Hong Kong | +852-2868-2299 | Mon-Fri (GMT+8) 08:30~18:30 Sat, Sun, Public Holiday (GMT+8) 08:30~17:00 In relation to the COVID-19, office hours will be amended from 01 May 2020 until further notice. Mon-Fri (GMT+8) 08:30~18:30, Sat, Public Holiday (GMT+8) 08:30~17:00, Sun closed |
| China | +86-400-888-6998 | Daily (GMT+8) 08:30~17:30 |
| North America | +1-800-227-5118 | In relation to the COVID-19, office hours will be amended from 09NOV 2020 until further notice: Mon-Fri (GMT-8PT) 09:00~17:30 West coast time Sat, Sun & Public Holiday (GMT-8PT) 07:00~15:30 West coast time |
[/su_table]
China Airlines Special assistance
Travel during pregnancy in China Airlines
Pregnancy rules in China Airlines:
- Expectant mothers can travel in China Airlines till 28th week of the Single pregnancy and multiple pregnancy.
- After 28th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
- You must apply for medical clearance by submitting a medical information form (MEDIF). Download PDF
*For any special assistance, Contact: china-airlines.com/us/en/fly/prepare-for-the-fly/special-assistance
How to change mistakes in your name, flight date and refund ticket in China Airlines?
View How to change mistakes in your name, flight date and refund ticket in China Airlines through the above link.
China Airlines Special Meals
Orders for special meals should be made at least 24 hours before flight departure; If you have any special needs, please contact their local China Airlines booking staff, they will confirm the meal contents to ensure your food safety and health.
Vegetarian Meal
[su_table]
| Special Meal | Code |
| Vegetarian Oriental Meal | VOML |
| Vegetarian Vegan Meal | VGML |
| Vegetarian Lacto-Ovo Meal | VLML |
| Vegetarian Indian Meal | AVML |
| Vegetarian Jain Meal | VJML |
| Fruit Meal | FPML |
| Vegetarian Raw Meal | RVML |
[/su_table]
Religious Meal
[su_table]
| Special Meal | Code |
| No Beef Meal | NBML |
| Hindu Meal | HNML |
| Kosher Meal | KSML |
| Moslem Meal | MOML |
[/su_table]
Baby/Child Meal
[su_table]
| Special Meal | Code |
| Baby Meal | BBML |
| Child Meal | CHML |
[/su_table]
Nurture meal
[su_table]
| Special Meal | Code |
| Diabetic Meal | DBML |
| Gluten Intolerant Meal | GFML |
| Low Calorie Meal | LCML |
| Low Fat/Low Cholesterol Meal | LFML |
| Low Salt Meal | LSML |
| Low Lactose Meal | NLML |
| Bland Meal | BLML |
[/su_table]
- Only VOML available at KHH.
- KSML is available at TPE from 2022/08/01 and KSML is not available at KHH/TSA/AKL.
- Only VOML/DBML/BBML/FPML available at OKA.
- Only VOML/DBML/BBML/CHML/FPML available at HKG Economy Class.
How to Web Check-in in China Airways?
Procedure to do web check-in or online check-in in China Airways
- Visit calec.china-airlines.com/echeckin_tn/eCheckin_en.aspx?country=us&locale=en
- Select āFlyā ā āAirport Check inā section.
- Enter the āReservation Numberā, “First Name” and āLast Nameā.
- Click on āCheck-inā.
List of China Airlines Offices Worldwide
Find China AirlinesĀ Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Types of Planes / Air craft available with China Airline
Total fleet: 87
Airbus A300
- Airbus A300-600
- Airbus A300B4
Airbus A320
- Airbus A320-200
Airbus A330
- Airbus A330-300
Airbus A340
- Airbus A340-300
Airbus A350XWB
- Airbus A350-900
Boeing 737
- Boeing 737-200
- Boeing 737-400
- Boeing 737-800
Boeing 747
- Boeing 747-100
- Boeing 747-200
- Boeing 747-400
- Boeing 747SP
Boeing 767
- Boeing 767-200
Boeing 777
- Boeing 777-300
British Aerospace BAe 146/Avro RJ
- British Aerospace 146-200
- British Aerospace 146-300
McDonnell Douglas MD-11
- McDonnell Douglas MD-11
Download China Airlines App for Apple (iphone, ipad, mac) / Android (ios)
China Airlines Social Media Contacts
Queries handled by China Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Dynasty Flyer (Frequent Flyer).
Is there any problem with reaching the China Airlines Customer Care Phone number | Email? Please report any issues using the below comment form.
Rate your experience with the China Airlines: (click on the stars below)
From: Putra d.o.o. – Rada
Sent: Tuesday, March 14, 2023 2:02 PM
To: ‘cal-notice@email.china-airlines.com’
Cc: ‘calmarketing@email-china-airlines.com’ ; ‘tpecc@china-airlines.com’
Subject: RE: URGENT, REFUND: CHINA AIRLINES – Cancel Booking 52KFAP Confirmation Letter
Importance: High
From: Putra d.o.o. – Rada
Sent: Thursday, March 2, 2023 11:54 PM
To: ‘cal-notice@email.china-airlines.com’
Cc: ‘calmarketing@email-china-airlines.com’
Subject: URGENT, REFUND: CHINA AIRLINES – Cancel Booking 52KFAP Confirmation Letter
Importance: High
Hello!
We wait refunded the unused tax according to the rules of our ticket ā see below.
From yours rule
If your ticket purchased via China Airlines website and has not been used or reissued, the refund amount will be credited back to the original payment method within 7 days after the refund is applied online, but the duration of reimbursement will subject to card-issuing banks handling procedures, and the refund/booking service charge will be deducted from the original amount. Tickets purchased via China Airlines website and have been partially flown or reissued, or tickets purchased from Call Center, downtown ticketing office, or airport ticketing counter, the refund duration will vary from case to case. For refunds processed online, the funds can only be returned to the original payer’s credit card or bank account.
I’ve been waiting since January 6, that’s 70 days and not 7 days
Kind regards
Rada
PĆ¼tra d.o.o.
Cvetkova ulica 2
9000 Murska Sobota
Slovenija
Telefon: 00386 (0) 2 534 15 80
From: cal-notice@email.china-airlines.com
Sent: Friday, January 6, 2023 1:18 AM
To: RADA@PUTRA.SI
Subject: CHINA AIRLINES – Cancel Booking Confirmation Letter
Dear customer, your booking has been canceled.
We suggest you to keep this email for searching the tickets easily afterward.
Booking Information
Reservation Number 52KFAP
Ticket Information
Passenger Name Ticket Number
ZITEK/JANEZ
2972414477269
ZITEK/LIDIJA
2972414477270
Canceled Flight Information
Flight Number Departure Arrival Departure Date Booking Status
CI0064 VIE TPE 1/8/2023 Canceled
CI0833 TPE BKK 1/9/2023 Canceled
If you need to reuse or refund your ticket, you may be charged for the change or refund fee and the fare difference according to the rules of your ticket. If you need to refund your ticket, some types of tickets may be refunded the unused tax only according to the rules of your ticket.
Ā© China Airlines All Rights Reserved. http://www.china-airlines.com