China Eastern Airline Representative Office in Kolkata, India 13

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13 thoughts on “China Eastern Airline Representative Office in Kolkata, India”

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  Reply ↓

  Hersh Chernovsky February 12, 2017 at 11:57 am

  Dear Agent,

  I am finding it impossible to reach your office in order to reschedule my return flight from Kolkata to Vancouver. I am currently scheduled to return to Canada Mar. 21, flight # 556 @12:30 a.m. from Kolkata to Kumming, then flight # 215 @9:30 a.m. from Kumming to Vancouver.

  Due to a medical problem I can only leave India on or around April 18. Can this be arranged, and if so, what service fees are involved. Your prompt reply will be appreciated.

  Thanks

  Yours truly,

  Hersh Chernovsky

  Canada passport # GI765847

  Email [email protected]

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    Reply ↓

    Editor Post author February 13, 2017 at 5:17 am

    Hi Hersh Chernovsky,

    Please try China Eastern Airline Hotline: 95530, if you could not reach with the numbers +91-33-40448887/88

    Thanks,
    Support team.

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      Roshan roy August 10, 2019 at 5:53 am

      Very incompetent in dealing with customers..they don’t know how to talk with customers at time of important enquiry 11:19 am Saturday 10 aug. She doesn’t deserve to be the China eastern staff..do sth about that

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  SUSHIL KUMAR SULTANIA March 31, 2017 at 9:32 am

  One baggage of mine was not loaded on flight no,MU5738 from Guangzhou to kunming on 23/03/17.I reported this matter at kunming airport and was given a receipt and was told that airline representative at calcutta will contact me on arrival of my baggage,Today I went to calcutta airport and duty manager gave me chaina estern airlines representative no, was I am trying since morning without any reply.Please inform me as to when and from where I can collect my baggage.My cell no. is 9433013551

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  Hersh Chernovsky June 3, 2017 at 5:34 pm

  Like everything else about CEA, letter to manager of CEA office in Vancouver was ignored. Added to this comment is a copy of said letter. I believe it’s self explanatory. Also, that it reflects on the poor service that seems to be endemic to CEA.

  Attn: Mr. Rong,
  Manager, China Eastern Airlines Co,
  1307-1030 W. Georgia St., Vancouver, B.C. V6E 2Y3
  China Eastern Air.

  March 24, 2017.

  Dear Sir,

  On January 10, 2017 I flew CEA from Vancouver to Kolkata (#598/5463/555) to be treated for extensive dental work in India. While there I learned that I required a further month in India for the main treatment to be consummated. In Canada it cost $3,300. In India, it’s $300. As such, it was vital that I obtain an extension on my ticket back to Canada (#556/215), dated March 21, 2017. For two months every effort to get any answer from CEA was either ignored or diverted. As a result, I was obliged to return to Canada before that procedure was completed.

  Multiple emails were ignored. I diverted my travel, and wasted a day in Bangalore at the office of the CEA agent (as per the internet), who was not your agent. He phoned the CEA line, was diverted to Delhi, who diverted to Kolkata (their problem), whose manager (name available) was too busy to reply, but gave detailed instructions and a false email address. Next, I emailed a CEA site designed to “explain your problem, and we will have the right person get back to you”. Never happened. I again phoned, and spelled out my email address so a second manager (name available) could mail me. I could then, with assurance, reach her. Despite my note of urgency, she never bothered to do so.

  In emails and verbal conversation I always made it clear that for the purposes of dental work and my travel plans I must know if I could extend my ticket. A simple yes or no. A matter of seconds. Never happened. Instead, minutes were spent diverting me to emails that were ignored. As a result, I will face punishing dental costs to complete the work in Canada. Being subject to the constant tension, frustration, and annoyances of being ignored for months affected my health. And because of time restrictions I froze my vacation travel to a part of India in which I had no interest.

  I finally got my answer from Mr. Sumit Bose, the head of CEA in Kolkata airport. Yes, I could extend, even on a discounted ticket, if I made the request 4 + hours before departure. As my ticket itinerary lacked my name and a number, I was not allowed inside the airport for 45 minutes, until a CEA agent took my passport and identified me as a legitimate passenger. That left 3 1/2 hours before departure.

  CEA demonstrated an incomprehensible blanket indifference towards customer service. Despite the cost savings on my ticket, this is not an airline I can recommend. I am writing a letter (not an email) to you in a final attempt to reach someone who listens, take client concerns seriously, understand repercussions, past and future, and responds.

  Yours truly,

  Hersh Chernovsky,

  250-335-2040 [email protected]

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  Abu Naser Tipu September 7, 2017 at 1:33 pm

  hi, I am Abu Naser Tipu.I am from Bangladesh.Now I am in India.Today my flight was cencel to Kunming by China Eastern Airlince.My flight number MU 556.Airlince staff said flight will be tomorrow same time and they provide me hotel as well.Now prblem is I want to change my returen ticket date Saterday 9th Sep to Sunday 10th Sep.I want stay atleast two day over there.My ticket number :7814937640255 and return flight number :MU 555.I have no idea what I should do for change my return ticket 9th sep to 10 th sep.Please if anyone help me I will be greatful to you.

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  Abu Naser Tipu September 7, 2017 at 1:40 pm

  hi, I am Abu Naser Tipu.I am from Bangladesh.Now I am in India.Today my flight was cencel to Kunming by China Eastern Airlince from Kolkata Netaji Subhas Chandra.My flight number was MU 556.Airlince staff said flight will be tomorrow same time and they provide me hotel as well.Now porblem is I want to change my returen ticket date Saterday 9th Sep to Sunday 10th Sep.I want stay atleast two day over there.My ticket number :7814937640255 and return flight number :MU 555 Saterday 9th Sep.I have no idea what I should do for change my return ticket 9th sep to 10 th sep.Please if anyone help me I will be greatful to you.As I said now I am in Kolkata.

  Thanks

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  Lamuel Patro June 5, 2018 at 4:44 am

  for transit visa what I will do?

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  Swetha prabeena manoj July 31, 2018 at 9:08 am

  I claimed a complaint regarding my missing of my baggage on 17 july 2018.they told i will get my baggage within 7 days.but they are not at all taking any responsibilties regarding this.i hope i ll get information by keeping this comment

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  John January 3, 2019 at 7:31 am

  China eastern Kolkata airport representatives are you not attend call then why’are you doing wrk there leave this ,,, 10 time call your representatives cut call ,,, you dnt want do wrk in India then go back to your country

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  ADL ABDUL KAREEM October 21, 2019 at 9:55 am

  need mail id CHINA EASTERN AIRLINES ccu office

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  Subhanjit Debnath November 23, 2019 at 4:39 am

  Dear Sir/Madam,

  I was travelling from Kunming to Kolkata on 9th November 2019 which was cancelled due to bad weather in kolkata and rescheduled next day on 10th November 2019. For this I need a letter from China Easter side stating the cause of flight cancellation.

  Regards,
  Subhanjit Debnath

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  Ashis Banik February 22, 2020 at 9:55 am

  We want to book cargo daily to Shanghai from Kolkata 150Kgs to 500kgs daily of Perishable goods.Please quote your best rate and the name of Booking Agent.
  Regards