Ethiopian Airlines City Office in Hong Kong, Hong Kong 11

Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. Ethiopian Airlines has its head quarter in Bole International Airport in Addis Ababa. Ethiopian Airlines serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.


Ethiopian Airlines Hong Kong City Office Address:
1606 New East Ocean Centre, 9 Science Museum Rd, TST East Kowloon

Ethiopian Airlines City Office telephone contact numbers:
852 2117 0233/3968 9035

Email: hkgres@Ethiopian

Fax: 852 2117 1811

Working hours
Mon – Fri 09:00 – 12:45 / 14:00-17:45


Ethiopian Airlines Official website:

Ethiopian Airlines Online Check-in: check-in

Check Ethiopian Airlines flight status here:

Check Ethiopian Airlines flight schedule here:

Ethiopian Airlines baggage services telephone contact numbers:
852 2117 0233/3968 9035

Ethiopian Airlines Baggage Allowance

View Ethiopian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Ethiopian Airlines Customer care:

Phone: +251116656666 (International Charges Apply)

Near-by Airports:

Near-by cities:

Attractions in Hong Kong:

Types of Planes / Air craft available with Ethiopian Airlines

Total fleet: 82

  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • Boeing 767-300ER
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9
  • Bombardier Dash 8 Q400
  • Boeing 757-200PCF (Cargo Fleet)
  • Boeing 777F (Cargo Fleet)
Queries handled by Ethiopian Airlines airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles

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11 thoughts on “Ethiopian Airlines City Office in Hong Kong, Hong Kong

  • ishwor shahi

    pleas sir, i want to request you that my friend’s some goods is lost while travelling from hong kong to accra, its a box(ironing machine). and i am not getting whom to contact and here at accra, ghana they are saying that this my goods is not sent from the hongkong airport. please i want to know who is the baggage department responsible person. i am waited for long ,
    please help me out. if you need his flight ticket and baggage tag i can provide.

  • Desmond

    We (2 passengers) planned to return from Juba to Hong Kong on April 14, 2018. Our booked flights were ET 355 Juba to Addis Ababa and ET 672 Addis Ababa to Hong Kong. But we were changed to ET 357 which was on April 15, 2018 without any notification. Even worse the connecting flight ET 672 was not changed accordingly, and remained to be on April 14, 2018. That was a Saturday afternoon when we headed for the Juba Airport the check-in staff told us to go to the airline office to settle the booking ourselves. We tried but surely, the office was closed and we could only go the next day. The booking system was a total messy failure. We suffered the loss and had to settle everything on our own.

  • Amoako Emmanuel

    Dear Sir,

    I am scheduled to travel to Accra from Hong Kong.I read about the baggage allowance and therefore inquiring for clarification.Traveling with single baggage must not exceed 32kg but with two baggage’s, each should weigh 23kg plus 7kg on cabin.Please confirm for me.
    Thank you.

    Warm regards,

    Emmanuel Amoako

  • Faisal

    hey management. I just arrived a week in Shanghai from Hong Kong airport on 5th september using Ethiopia airlines. they couldn’t find my luggage and it was a black suitcase that contained all my school documents and all the things that were to help me with my study. I cannot make any further processes with my universities without paying huge sums of money to make up for the things in the bag that the airlines can’t find and I am here Still stuck in Shanghai with less money and a visa of one month please help me recover my things or atleast a compensation will be good to help me apply. I Kindly need your help or else I cannot begin my study Thanks .

  • Eric Leong

    Yesterday, I booked a ticket for my friend named “WONG WAI”, ticket details: HKG to JRO on 25/8/2019 and JRO to HKG on 6/9/2019.
    At the same time, i established a ShebaMile account for her in order for her to credit the Mileages for this flight.
    However, she didn’t receive any email from Ethiopian Airline about her account number till now, i wonder, may be i have typed a wrong email address, for example, it should be instead of

    Can you help to figure out the issue, and notify me for what is going on?

  • Eric Leong

    Last night, I help my friend named “WONG WAI” to book ticket and established ShebaMile account. Reservation code: EXGWIT, Ticket number 0712122753398 issued date on 29 Jan 2019.

    Question on her ShebaMile account, up to now no email from Ethiopian Airline to her with the account number.

    Would you mind double check her email address, it should be instead of, or, please notify me at below email address of what is going on.

  • Ramla Khalfan Khamis

    Hello I am Ramla Khalfan Khamis, I booked the ticket to ethiopian airline go and return from Hongkong to Tanzania, so before the returning day i got some problem because my mother is in a critical condition in the hospital, so it obligate me not to return to hongkong, so I beg of you to return the money for me because i canceled the ticket one week before the day of traveling, but now i need that money so that i can pay for my mothers treatment, hope you will reply to me soon. Thanks.

  • akeem balogun

    Dear ethiopia airline hong kong office,
    My cargo consignment has been brought to your cargo for over a week now to Nigeria, still don’t know why is still in Hong Kong as confirmed by my agent. I need information on why cargo is still in Hong Kong? is a 26pcs of indoor unit of air conditioner.

    • Editor Post author

      Hi Peter,

      If you are fully vaccinated against COVID-19, please bring Covid vaccination certificate and if you are partially or not vaccinated, bring report of negative PCR test result take no more than 72 hours prior to the departure.

      Support team.