About Eva Air:
Evergreen Group Chairman and Founder Dr. Chang Yung-Fa established Eva Air in 1989. Eva Air head quarter is in Luzhu, Taoyuan City, Taiwan. In June 2013, EVA became a Star Alliance member, giving our passengers access to a vast network of nearly 1,400 destinations in more than 190 countries and providing seamless global services. Eva Air also offer the added benefits of geographic advantages as Taiwan steadily gains status as the Asia-Pacific’s transportation hub.
Eva Air Manila Reservation Office Address:
Manila, Philippines
Eva Air Reservation office telephone contact numbers:
63-2-8643800
Email:
Fax: 63-2-8841142
Official website: www.evaair.com/
Eva Air Online Check-in: Eva Air Online Check-in
Note: Online Check in begins 24 hours and up to 3 hours before your flight .
Check Eva Air flight status here: Eva Air flight status
Eva Air baggage services telephone contact numbers:
63-2-8643800
For baggage inquiries : Eva Air baggage inquiries
Baggage lost and found:
Near-by Airports:
Near-by cities:
Attractions in Manila:
Types of Planes / Air craft available with Eva Air
Total fleet: 66
- Airbus 321-200
- Airbus A330-200
- Airbus A330-300
- Boeing 747-400
- Boeing 777-300ER
- Boeing 787-10
- Boeing 747-400BDSF
- Boeing 747-400F
- Boeing 777F
Queries handled by Eva Air Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Infinity Mileagelands
Is there any problem with reaching the Eva Air Manila Reservation Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Eva Air Manila Reservation Office in Philippines: (click on the stars below)
It’s my first time to fly Eva Air, its nice and I would recommend to my friends, but one thing I dislike and felt bad are the people who handled my baggage in Manila. My baggage went missing to my final destination. As per advised I did not claimed it in the carousel in Manila, in fact asked the
Lady in Eva in New York thatI wanted to have it in final destination so no hassle in my part,and hadbrrn tagged in my baggage claim stub. I reported to the pal agent in Davao which is my next flight, they worked it out and the guy I spoke with that I hope i can have it within today, today went three days not, I don’t have. clothes to wear but
No choice I went to bought, so disappointed! Their reasons for the missing, though it has been traced, and the delayed to send to Davao does not convince me. In short, lack of communications and coordination with the Eva staffs and PAL staff, I am thinking, Now, if I should fly to Eva Air in the future or not. So, disappointed!
Maybe they didn’t understand your english that’s why your baggage wasn’t transferred to Davao. Reading your comment, it says that your last flight was PAL. You should be the one to get your luggage from EVA Air then checked it in again to the PAL Desk.
I want to change my return date im here in manila right now and my flight back to San Francisco tomorrow sep 15,2019 and im planing to change on sep 18,2019 im trying to call the office in. manila its a weekend close its really hard fpr us to communicate is US Office please is thier any possible to go to airport in manila and ask for a help this is an emergency matters
Where can i ask for assistance to cancel my flight bound for houston texas passing taipei and refund dut to coronavirus disease 2109(COVID-19). Date of depart manila is on april 11 2020 and back to manila on may 24 2020. I keep on calling all numbers but no avail.
Thank you and hoping for your immediate reply.
God bless.
same here….
My Flight for Chicago USA was scheduled on April 15,
2020, but was suspended due to corona virus-19 Is your office open for rebooking? Please let me know.
Thank you!
There is no phone number to contact. Only open on weekdays., Phone numbers are not in service. There is no way to put a special meal order.
I am booked for tomorrow and I need to order special meal. Your website doe have no provision to inform you. I am a vegetarian and need to have special meal. My confirmation number is 33GCDP. I need vegetarian food for my flight this Sunday Flight 272. My name is George Solijon.
Thank you
how can I change my scheduled flight? or cancel flight and rebook again? because I try so many time in online change flight but still error message.
Good Day.
I would like to seek your immediate assistance about a typographical error in middle name. Flight will be on the first week of May. Thank you. Hope to hear from you soon.
Where is your office situated? Ayala, Mkt. or Mla?
Comment follows after I find Eva’s postal address.
hi antonio, did u fix the prob? following your post
I booked a business class ticket online just now from manila to taipei and I never received any confirmation ticket but according to my credit card, I was already charged with the said transaction. How do I get my ticket for my flights?
Good Day ! This is Daves Sison I would like to ask if you are hiring of Cabin Crew? Thank you in advance
Ill be flying with an infant on july 1 , can i bring a distilled bottle water for his formula. What are the do’s and donts while flying with an infant with eva air
hi, can i change my departure date from JFK (New York) to Manila if i bought my ticket on an airfare promo thru Citibank. and if so, how will I go about it.
many thanks.
I am asking if Eva Air give a free transit hotel as i have about a 12 hour stopover during my trip next May . I am traveling from Manila to London and return in June
My 76yr. old mother (a senior US citizen) who’s travelling alone today, Aug. 18 @ 6:45pm via manila-taiwan-los angeles had a delayed flight. On flightaware tracker, Eva Air BR278 shows it will depart in over 22hrs. I’m in constant communication with her and it seems there’s no Eva Air rep to assist its passengers. More so, they’re not being informed of the current flight status. My mom arrived at the airport 4hrs prior her 6:45pm flight, given said time of arrival + the 22hrs, she”ll be @ the airport for more than a day. I hope Eva Air had its rep assisting their displaced passengers. As of this time, she’s still awaiting for Eva Air announcement.
good day, in booking an eva air flight, how will i know if its a Hello Kitty plane? I will be turning 50 year old on May 2019 and my ultimate dream is to travel in a hello Kitty plane. So as early as now i would like to prepare for this trip. I prefer asean countries. Please help
Thanks,
They picked right up and helped me fast. Good english as well.
May I ask how to cancel a flight I booked for December 2018? Thanks.
do u have any contact numbers. because i can’t contact the number u have given me on facebook. please contact me on 09382275369.
how much will it cost to change to an early flight.?
Feb 28 ETA 6am and next flight to USA is 7 50p.
Very difficult to reach your reservation office. Want to inquire and book round trip fare Manila to taoyuan,Taiwan , Manila.
Your website directs me to kayak, sky scanner and others.
Help.
Greetings!
Been trying to book a ticket to LaX for the last 24 hours but could not get through. After entry of payment for processing, it fails to complete the booking. Reasons stated are ” sorry have difficulty processing your payment” ” try again…..” ” system temporarily unavailable” and codes like 3006, 4636 appear,
Have already called the bank and your office only to be told that there is no problem just try again. Have done it for more than 7 times. Kindly assist, thank you.
Your Phil office is currently closed. Is there another number I can phone for customer service?
HEllo Good Day!
I AM IN TAIWAN, I WOULD LIKE TO HAVE NAME CORRECTION..
I BADLY NEEDED THE ASSISTANCE OF THE EVA AIRLINE SERVICES…
PLEASE KINDLY FOCUS ON THIS COMMENT. THANK YOU!
Hi this is Rosana Amoranto. I booked a flight with EVA Air (Manila-Taoyuan-Manila) for June 5 – 09, 2019. I would like to inquire if the amount we paid already includes travel insurance and meal? thank you.
Hello! I am Rez Dugan from Houston TX at present spending my vacation here in the Philippines..i have my round ticket and about to return to Houston this coming June 29,2019..but i have heard about the problem of Eva Air..i want to ask if i can have a Flight Re-Scheduling from June 29 to July 27,2019…pls.help me move this schedule and i want to know if this could be possible? My route will be from Manila-Los Angeles-LAX-Bush Int’l.Airport Houston TX. Anticipating for your help regarding this matter
Thank you!
To whom it may concern,
My flight was canceled due to your company strike.
My trip was affected due to this incident this included my booking in Hotel and tour arrangements, all accommodations are paid already.
In order to executive all refund procedure, most of them asking me a letter from your company to justify my flight has been canceled.
Provided is my e-ticket no.:69535554626263, booking number: BPH-0926034 June 26, 2019, MNL TO TPE BR262, TPE TO SFO BR8
what I needed is a letter from your company stated that due to the strike, my flight was canceled.
I am looking forward to your quick responses. thank you.
Hello Virginia Sy, our website is an airline info website and not the official Eva Air. Kindly contact the official phone number or office directly to get the letter for your refund procedure and for all your queries to get answered.
s eva air office in manila can issue or change the ticket bought online ? because of the wrong arrangement of the name of passenger… is eva air can fix the exact details of passengers name?
do you have an email address
Eva Air is one great airline i experienced as one of the best. Starting from Check in, boarding and even flying was absolutely organized.
I will fly again this coming January 2020 off to Seattle rest assured best services will come my way. Be it in serving the food, coffee and tea it was excellent. But changes happens for good I guess Seat Selection thru on-line they now charge. Hope it will not anymore just like before 2017 and 2018. To cut it short i love the food, but dont overcooked the veggies. I will fly again with Eva Air.
GOOD DAY.CAN I REBOOK OUR FLIGHT BACK TO PHILIPPINES FROM LOS ANGELES?INSTEAD OF JAN 11,2020 WE WILL MOVE IT JAN 5,2020? THIS IS DUE TO EMERGENCY REASONS.
BOOKING REFERENCE: VQ8OZIPASSENGERS: MICHAEL CHIONGBIAN ANGELA CHRISTINE YAP MICHAELA ISABELLE CHIONGBIAN ALEXA MILDRED CHIONGBIAN
due to cancellation o f flight BR 0272 , my e-ticket no. U26DE4 , when is the soonest fight i have work in San diego i need to go home asap
your telephone no. 8643800 always busy
My flight was cancelled today due to the volcano “eruption” and I was supposed to be inform TODAY if MY RE-BOOKING is confirm or not!! you have told me whatever the case I will get a response today but I haven’t receive any emails or even contacted by someone!! I’m still waiting!!! Although I have seen that other airlines have fly today to Taipei and I don’t understand why your airline was canceled to Taipei and other airlines were not!! PLEASE I WAIT FOR A RESPONSE IMMEDIATELY!!!
Inquire if flight BR282 A321 11:10 from cebu to taipei feb.13 is not cancel?
Calling your reservations number is impossible. 88643800. I am calling from metro Manila. Either busy and to call again. There is no waiting time, you have to dial again and again. We’ve been flying Eva air for the past 10 years , every year. Is there no other number to call?
We need to request for a refund please. Our flights will have to be cancelled due to COVID-19 travel restrictions and lockdown.
Our ticket numbers/ 695 3697927683 and 695 3697927684. OUR FLIGHT BACK TO CANADA IS ON APRIL 15,2020 AIRLINE BOOKING NO. PVYSDG STOPOVER IN TAIPEI THE TO VANCOUVER, SAME DAY. WE JUST WANTED TO KNOW IF THERE IS ANY CHANGE WITH THE SAME FLIGHT.
YOUR KIND CONSIDERATION AND REPLY WILL BE GREATLY APPRECIATED
THANK YOU SO MUCH,
ANTONIO AND LIBERTY MALINIS
Where can i ask for assistance to cancel my flight bound for LAX passing taipei and refund due to coronavirus disease 2109(COVID-19). Date of depart manila is on april 5, 2020 and back to manila on April 20 2020. I keep on calling all numbers but no avail.
Thank you and hoping for your immediate reply.
God bless.
1.My wife is taiwan passport holder, does she needs pcr test and local travel permit during check in
2. I’m traveling with my wife with a new travel visa, do I need to get pcr test and travel permit here.
Dear EVA Air,
We have been trying to call your Manila office and NY office for the cancellation or refund of my parent’s flight in view of the recent covid-19 pandemic. We are unable to reach you in both your offices. Kindly please email or give us other ways to contact your office.
Everytime I call, I get the “office is closed today” message. I texted, emailed still no reply.
I would like to reschedule my flight as ff:
DEPARTING April 6 from Manila via BR 0272 at 12:40
ARRIVING TAOYUAN Airport 14:55, Terminal 2
Cabin – Economy
DEPARTING from Taiwan via BR 0036 at 19:40
ARRIVING in Toronto 21:55 Terminal 1
Cabin – Premium Economy
I’m a. Senior citizen and would like to reschedule my flight to May 2020. Any day is fine. Your assistance will be appreciated and I look forward to hearing from you. ASAP.
Thank you so much.
Good pm, our flIght to Taiwan on May 9 was cancelled. I want to apply for refund, but I’m having a hard time filing up for a request. Tnx.
Do not ever fly with this airline. The worst after sales customer support. The worst refund process and the worst airline company
the phone number cant be reach
Dear Sir,
I am writing to follow up my refund for my cancelled flight from Manila (MNL), Philippines to San Francisco (SFO) on May 14, 2020 due to pandemic, details
AIRLINE CONFIRMATION : PGQ8FD
Passengers:
Mr. Claret Villareal Valera
Ms. Maria Lourdes Buenafe Valera
Considering that flight to the United States will only resume by October 2020 and we will be already overstaying in Manila, we accepted the offer of your Manila (Phils) office to refund our tickets. They asked us to provide required information which we complied sometime around middle of June 2020. It’s unfortunate that my laptop crashed and can’t recover the e-mail exchanges. Upon completing the application for refund, we were told that refund will take at least two (2) months from filing. It’s now more than two (2) but have not received nor heard anything about the refund. We booked another airlines for our return flight on July 08, 2020, costing us more than double the cost of our ticket from your airline.
Hoping for your favorable response
Thank you
Spouses: Mr. Claret Villareal Valera / Ms. Maria Lourdes Buenafe Valera
Telephone Number: 916-793-1827
I wanna buy a plane ticket from Tagbilaran City, Philippines to Houston Texas USA < I know I will get a swab test before I"ll leave Panglao International Airport in Tagbilaran City. I want to know if I will still get another swab test when I arrive Manila thats before boarding the plane in Ninoy Aquino International Airport. to Houston Texas..
Thank you. .
i like to know the difference in business class: basic, standard and up.
i am booking a flight to vancouver and i would like to know the diff and port of origin is manila, will i be allowed to transit?
Good day sir/mam . I would like to raise an urgent concern regarding the EVA flight of my Son – Kevin Nicole T. Hinolan on September 3, 2021 at 12:40 pm from Manila to Taiwan then To Toronto . Flight number : 6954728562454 : Flight BR-272 . My son is on a student visa and his Class will start on September 7,2021 @ SENECA COLLEGE.
My problem is that my travel agent here in Bacolod city, Philippines just informed me today that the flight is CANCELED and that the options are:
1. Rebook on October because there is no flight for the rest of September.
2. Refund after 6 months .
My son is due to start his class by September 7 so option #1 is not possible.
Why is it that we have to wait 6 months for the refund of our fare which is about 60,000 pesos.
Our travel agent informed us that the other option is to book on available flights before September 7 but the cost is way too much for us which is 100,000 pesos.
We would like to ask for your help because we don’t have enough money left for this very expensive ticket.
Pls help us . We have to borrow money from our relative for the tuition fees of my son including his dorm fees.
Thank you and I hope you will be considerate to us..
God bless you ..
Mr. Gabriel Lo Hinolan
How to get in touch with you asap? We need to change the flight schedule