About Eva Air:
Evergreen Group Chairman and Founder Dr. Chang Yung-Fa established Eva Air in 1989. Eva Air head quarter is in Luzhu, Taoyuan City, Taiwan. In June 2013, EVA became a Star Alliance member, giving our passengers access to a vast network of nearly 1,400 destinations in more than 190 countries and providing seamless global services. Eva Air also offer the added benefits of geographic advantages as Taiwan steadily gains status as the Asia-Pacific’s transportation hub.
Eva Air Amsterdam Sales Office Address:
World Trade Center AMS Tower A 6TH Floor Strawinskylaan 617 1077 xx, Amsterdam, Netherlands
Eva Air Reservation office telephone contact numbers:
Email:
Fax:
Working hours
Monday – Friday : 09:00 – 17:00
Map
Official website: www.evaair.com/
Eva Air Online Check-in: Eva Air Online Check-in
Note: Online Check in begins 24 hours and up to 3 hours before your flight .
Check Eva Air flight status here: Eva Air flight status
Eva Air baggage services telephone contact numbers:
For baggage inquiries : Eva Air baggage inquiries
Baggage lost and found:
Near-by Airports:
Near-by cities:
Attractions in Amsterdam:
Types of Planes / Air craft available with Eva Air
Total fleet: 66
- Airbus 321-200
- Airbus A330-200
- Airbus A330-300
- Boeing 747-400
- Boeing 777-300ER
- Boeing 787-10
- Boeing 747-400BDSF
- Boeing 747-400F
- Boeing 777F
Queries handled by Eva Air Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Infinity Mileagelands
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Beste mensen,
Even een late reactie op onze vlucht naar Bangkok op 07-01-2020. Ik heb een vlucht voor 2 personen geboekt op 07.03.2019 onder nummer WCUXH5, class:B seat 21D en 21C. met 35 kg bagage. Nooit iets vernomen van jullie dat jullie van toestel zijn gewisseld.
Op de dag voor vertrek, ‘savonds na 21.00 uur krijgen wij bericht dat wij andere seats hebben gekregen zonder overleg van jullie of wij deze wijziging wel willen. Toen ik melde, dat wij de laatste jaren premium economie geboekt hadden, werd mij door de mevrouw medegedeeld dat wij nooit deze klasse hadden geboekt. Ik kreeg per omgaande mail de nieuwe tickets toegestuurd. Er is met ons nooit overleg geweest over deze wijziging. Ik heb mij voor vertrek bij jullie balie op Schiphol mijn beklag gedaan, maar ik werd naar mijn mening gewoon afgewimpeld. Er werd gezegd: het was misschien netter geweest als er even contakt met U was geweest. Maar jammer deze stoelen zijn nu van jullie. Mag blij zijn dat wij 2 stoelen naast elkaar hebben. U kunt geen aanspraak maken op vaste plaatsen.
Al met al een trieste ontwikkeling die wij maar geslikt hebben. Wij hadden geen andere keuze.
Jammer, wij hebben altijd met jullie prettig gevlogen Jammer dat het zo moet eindigen.
Al met al dus economy class gevlogen voor een dikke €1800.
Hopelijk hoor ik iets van jullie teug.
ik g
dear madma/sir…
it feels very strange for me that you dont have a telefon number with your amsterdam office to get in contact with you directly
this gives a very negative impression and also that you never react on any aproach to get in touch with you
dont care about your clients….let them stand in the rain,,,get stranded without any reason and now no responding to any contact
(since flying was stillpossible at the time of cancelaltion,,,a reabooking could have been made)
this leave a very bitter taste and for sure will not make you a reliable business partner
the problem you have caused to us is as follows
on 19.03 our flight from bangkok to amsterdam was cancelled without any option for an other flight or rebooking
you never tried anything for us….which is a very very bad style
you let us get stranded and caused a lot of problems and expenses for us to arrage our returnflight
on 19.03.2020 we got this mail ////since than NOTHING
booking code: QGZ96O
EVA Airways informs: Flight BR75 on 09APR from BKK to AMS has been canceled. For further information, please visit EVA website or contact your travel agency. We apologize for inconvenience.
since this time you are playing the slient movie and violate law for the refunding the ticketprice (the part of the retun flight) plus all the extra expenses this caused to us
as you know///or should know by now/// according to the law refunds should be made within 7days after the flight was cancelled….this is also confirmed by the eu court
we can understand that due to the corona related problems it will take a bit longer than 7 days for making refunds
but now,,,about 2months later you still didnt respond to my mails or made refunds
this is not acceptable for me
therefor i will give you another chance to make payments till 15.05.2020
to IBAN: NL49RABO 0393591514
on the name of: Hans Adolph
and inform me where to send the recipts for the additional expenses your cancellation has caused to us
if i dont receive the refunds for the return flight at the given time i have no other option but to ask a layer to take over…and these expenses are adding to your costs…as you know you will lose this case
maybe win time but create yourself a mega shitstorm and a loss of custumers in the future
i hope that a lagal case , that you lose for sure, will be not necessary and we can close this case in a good way
kind regards
hans&araceli adolph