How to change mistakes in your name, flight date and refund ticket in Azerbaijan Airline?


How to change flight date / postpone / cancel the booked flight in Azerbaijan Airline?

Change / reschedule your travel date in Azerbaijan:

Here are the procedure to do online. You can also contact the travel agent to change your flight date

  1. Visit https://fly.azal.az/manage/#!/?lang=en
  2. Go to “Manage booking”
  3. Enter the your flight ticket number
  4. Then enter surname and 13-digits ticket number.
  5. Click “Add or Cancel”
  6. Select the date you want to reschedule
  7. Confirm the submission.

How to get refund from Azerbaijan airlines for unused / partially used flight tickets?

Refund and exchange in Azerbaijan Airlines depend on the fares on which the flight ticket you have purchased. ā€œAZALā€ and ā€œButa Airwaysā€You can returned and exchanged your tickets where you have purchased it.

By online

  1. Visit –Ā https://help.azal.az/hc/en-us/requests/new
  2. Online check-in opens 24 hours before departure and closes 120 minutes on BUTA flights and 60 minutes on AZAL flights.
  3. Check-in and baggage handling at the airport closes 60 minutes before departure.
  4. Ā Refunded will be applied within 30 working days when you pay by a credit or debit card.

Through Azerbaijan Call Centre

  • You can contact customer support through Email: callcenter@azal.az or feedback form on Azerbaijan Airlines website.
  • Your request will be processed manually by the Azerbaijan customer service person.

Through travel agent

  • If you have booked a Azerbaijan flight ticket through any travel agent, please contact them for a refund.

Azerbaijan airlines Cancellation / Refund Fee for VIP & Comfort Club / Business / Economy / Classic / AZAL Miles

Fares for VIP & Comfort Club, Business, Classic, Economy , Aksiya(Promo), Transfer (Standard, Special & Promo), AZAL Miles (VIP Club, Business, Comfort & Economy), Prorate (Business, VIP, Comfort & Economy), any Changes on flights, Cancellations/Refund, Discounts for children/infants on Azerbaijan Airline, please click here.

Azerbaijan Airlines Offices Worldwide

Find Azerbaijan AirlinesĀ Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Azerbaijan Airline Baggage Allowance

View Azerbaijan Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

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