IATA Office in Mumbai, India 51

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IATA Asia Pacific

IATA’s Asia Pacific regional office is based in Singapore and serves as the central point of contact for IATA’s member airlines in the region. The regional office also maintains close ties with governments, airports, air navigation service providers and regional industry organizations.

Address:

IATA Mumbai, Unit 605, 6th Floor, Satellite Gazebo Building, Andheri-Ghatkopar Link Road, Andheri (East), Mumbai, 400 093, India

Working hours

IATA Customer Service number

For any queries or information for Airlines, Travel Agents, Cargo Agents (BSP, CASS, Accreditation), contact IATA customer care number.

IATA phone number for Travel and cargo agent: +65 6499-2424

IATA phone number for airlines: +65 6499-2425

Email:

Fax:

IATA website: http://www.iata.org/Pages/default.aspx

IATA Dangerous Goods hotline

For any information concerning the shipment of dangerous goods, please contact

IATA cargo Website: http://www.iata.org/cargo

IATA Dangerous Goods Hotline: 1-514-390-6770

Email: dangood@iata.org.

About IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines.

IATA has 54 offices in 53 countries. It represents some 280 airlines from 120 countries. Flights by IATA members represents 83% of total traffic (RTK: Revenue Tonne Kilometers).

The IATA regional pages are your access to regional information, such as industry issues, safety and security, agency programs and regional planning, regulatory public policies, and more.

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51 thoughts on “IATA Office in Mumbai, India”

  • Reply ↓
    SATHYAMOORTHY M

    I am the GRAND ROYAL TOURS P LTD. Please let me know the process in INDIA and your Charges for IATA registration. You can directly call me +91 9894690491 +91 9597350503

    • Reply ↓
      Editor Post author

      Hi KPTRAVEL,

      This is customer service number. Please call for any query.
      IATA phone number for Travel and cargo agent: +65 6499-2424

      IATA phone number for airlines: +65 6499-2425

      Thanks,
      Support team.

  • Reply ↓
    V. M. Javeri

    I want to do iata courses, which r as equal as degree. I stay in Mumbai. Plz guide me for the same. Also give me Mumbai’s IATA office number. Thank U.

    • Reply ↓
      PRADEEP RAICHAND

      I HAVE A VALID CERTIFICATE NUMBER 391476 (DANGEROUS GOODS REGULATIONS-RECURRENT AND IS VALID UPTO 30 TH SEPT 2022 ISSUED BY GPS INSTITUTE NEW DELHI.
      I HAD JOINED SARR FREIGHT CORPORATION SITUATED IN DELHI NEW AND HAD SHARED THIS CERTIFICATE FOR THEM TO REGISTER THEIR IATA CERTIFICATE. UNFORTUNATELY I AM NO LONGER ASSOCIATED WITH THEM. I WOULD LIKE TO WITHDRAW MY CERTIFICATE FOR MY USE IN A DIFFERENT ORGANISATION. KINDLY DO THE NEEDFUL WITH UPDATE. MANY THANKS

  • Reply ↓
    R.M. Nizzar

    We have faced some problem with Jazeera flight while coming back after performing this year Haj in Kuwait – Cochin (Nedumbassery) Sector.

    We wish to explain all through your email address. So kindly let me know your email address.

    With thanks,

    R.M. Nizzar
    Mob. 0091 9447913924
    email id: emailrmn@yahoo.co.in

  • Reply ↓
    AKHTAR Raza

    I have a complaint against an IATA agent which I want to report to IATA as they are blackmailing the customer and asking for very high rate for the service after taking the cargo and shipping it to middway they are telling that if I will not pay them they will hold my shipment. My shipment is stuck in Singapore.

  • Reply ↓
    Nikhil Shah

    ”Blue Star Air Travel Services (India) Private Limited” Company gave me the ”Jet Airways” Refund on my Agency Portal & Recalled it Back after 7 days from my Portal. But According to Blue Star Air Travel Services (India) Private Limited Company Saying That IATA BSP gave the Refund & Recalled it Back. Is it Possible ?

  • Reply ↓
    Christopher

    Dear sir ,
    How to see the refund status of my cancelled ticket.
    My travel agent not telling anything.
    Kindly help me out.

  • Reply ↓
    POTIPHER KAUNDA

    Please advise the email of the Liquidators of Jet Airways as we have queries which needed to be sorted. Note all the email we had nobody is responding as the airline was closed. I know this is not the right forum but I need your help

  • Reply ↓
    Shekhar bhavsar

    Kindly provide information as below:-
    My son is proceeding to Dallas, USA FOR EDUCATION… He wish to travel by British airways. But there is long gap of 8 hrs at heathrow airport.
    In this circumstances do he required visa…
    He decided not to go out of heathrow airport and remain there only… In this situation is it mandatory to have visa?? Kindly advise.. Regrds shekhar bhavsar.

  • Reply ↓
    Arijit Maity

    Respected sir , i open a online travel business , for that i want to support from you ,
    my pvt company registered 09 january 2020 , and i created my website . my mobile number 8944893584

  • Reply ↓
    Abdul Salam Barakat

    SIR,
    PLS. LET ME KNOW IATA EASY PAY ( GOLITE ) LICENSE AVAIALABLE IN INDIA.
    I WOULD LIKE TO REGISTER AND WOULD LIKE TO GET ABOVE CATEGORY ACCREDITED AGENT LIENSE FROM IATA AUTHORITIES IN INDIA.
    OUR OFFICE IS IN SOUTH INDIA TAMIL NADU STATE.
    PLS. REPLY
    THANKS/ REGARDS

  • Reply ↓
    Chetna Khanna

    Hi, I am one of the customers who would like to get in touch with you regarding an Airway bill issued by the following address:
    IATA LOGISTICS
    GALA 174,TRUCK TERMINAL NO.5, KALAMBOLI,
    PANVEL, NAVI MUMBAI, MAHARASHTRA – 410218

    Please feel free to reach me on my email cooind@sre.gob.mx.

  • Reply ↓
    Ramamoorthy A

    I am a senior Citizen aged 78 years. I have booked Flight Tcikets for my trips in India thru MakeMytrip and Cleartrip. Due to COVID19 the flights were cancelled by Indigo/ Air India Exp and Spicejet. I am not getting the refund from all these Agencies. It is looting money from Senior citizens like me.

  • Reply ↓
    Megnath padamlal Gautam

    We are PACKTOGO HOLIDAYS LLP
    we would like to know about IATA Certificate for Our Company.
    kindly give us further information about IATA Certificate.
    please give us the Mumbai Office Contact number for further contact.
    Thanking you

  • Reply ↓
    YOGESH A M

    Dera All Team

    With reference to above subject regarding “Reschedule Booking” The reason why I am sending you the email regarding “Reschedule Booking”

    1. I had booked the SpiceJet flight ticket online by “Goibibo Group India Private Limited”

    2. Ticket information is as follows

    PNR NO. KYK9NM

    AIRLINES NAME . SPICEJET

    FLIGHT NO. SG-6372

    ARRIVAL DATE. 22ND MAY 2020

    DEPART TIME. 15:25

    DISTANCE: AMRITSAR TO MUMBAI

    PASSENGERS NAME.

    A) YOGESH A. MUSLIYNOOR

    B) RAJESH S. INAMDAR

    The reason for sending the email is that COVID -19 was Lockdown by all in India due to the pandemic of the disease. The Lockdowns were effective March 19, 2020. For those reasons, we could not travel on May 22, 2020. (From Amritsar to Mumbai mention details). At that time I had contacted the SpiceJet customer care (98718 03333 / 96540 03333) by phone and told them all my questions & queries (regarding refund or reschedule of my old flights ticket) and when I asked them to refund or reschedule the ticket, they told me when to go where you want to travel in time. They can reschedule tickets for any place by phone (for the same PNR No. KYK9NM). At that time you can book a reschedule ticket by calling the customer care same PNR number. But when

    I called the SpiceJet customer care and told them that I want to book a new ticket (reschedule) (Amritsar to Goa dated 29th December 2020) for another place against from Same PNR number (KYK9NM) but they told me that the ticket will not be booked from us. So you should be contact GOIBIBO and reschedule ticket (Amritsar to Goa dated 29th December 2020)

    After that I called GOIBIBO Customer care number but GOIBIBO Customer care did not pick up my call. Again I called GOIBIBO Customer care number them hundred to thousand times and I sent again & again continuously emails but they did not answer any of my emails and calls. Please tell me what I do?

    Todays i have spoken to Spice Jet Customer care they said that to write email below mentioned details

    I need to your agents id

    I need to get a GOIBIBO travel agent id, So that SpiceJet will book a new reservation for me by using my credit shell voucher.

    This is confirmed by customer care Madam, that if you have a credit shell voucher balance amount of Rs 15,101/- out of which if you can use Rs 5,000/-now then the rest of the amount you can use next trip booking.

    I am emailing you the PNR number of the old ticket as soon as possible reschedule the new ticket against the old PNR. Book a new ticket instead. From Amritsar to Goa , dated 29th December 2020.

    If I don’t get an answer as soon as possible, I will file an FIR against the GOIBIBO at the police station. I will also complain the same in the Consumer Court.

    I am not happy with the GOIBIBO services.

    Kindly revert back to me immediately and please call me urgent

    NOTE : PLEASE SEND AGAENCY ID (GOIBIBO)
    EMAI : yogesham301@gmail.com
    mobile no. 8879965322

  • Reply ↓
    Rajinder Kumar Sharma

    Dear Sir/Madam,
    I booked our international flight tickets through GOIBIBO LGW – YYC, ,Flight No. WS002 ( WestJet Airlines ), PNR # LGJING for dated 10th May, 2020, Tickets No 169-3317598914 & 169-3317598915 ( Tickets issued by Hahn Air System ). Flight # WS002 was cancelled due to COVID-19. No refund or travel vouchers were issued for that flight that was un-operational & we had to buy new tickets for our flight from WestJet, because they said that your flight tickets were issued by Hahn Air System. GOIBIBO hasn’t issued us any refund even after 7 months for that flight, although WestJet issued the refund to all the passengers booked the tickets directly through them & travel portals.
    Due to COVID-19 we could not start our flight from LGW – YYC on 10th May, 2020 due to COVID -19, as the flight WS002 was un-operational. Then we requested GOIBIBO to re-issue us the tickets for that flight, but there was not any satisfactory reply and we had to buy new tickets .
    Then we requested them that we can’t use our return ticket from YYZ -DEL of LUFTHANSA booked for 2nd Nov., 2020 vide booking Ref No. GOFLIDA89F1577521572 booked on 28th NOV., 2020 because of COVID-19 restricted flights, so please refund our full amount or reissue us tickets. Then they asked us to pay again for new tickets. On 2nd Nov., 2020 the flight LH-6791 was also coincidentally un-operational, but our refund is still pending and Lufthansa has sent their reply to PGPORTAL of DGCA as an email reply which we can’t understand. Please instruct GOIBIBO to provide us full refund , as we have purchased new return tickets from Air Canada directly.& we don’t need any refund vouchers.
    Thanks
    Rajinder Kumar Sharma

  • Reply ↓
    Bunty haryani

    Dear concern iata member,

    I’m from India ahemdabad.
    I want to start my cargo service so kindly assist me with that what are the requirements for iata registration authorization agent.
    Thank you.

  • Reply ↓
    Praveen Puri

    Last year in the month of October 2020 I booked a ticket through Easemytrip for my son from Toronto to Delhi and Back on Air India.
    Due to some personal reasons I had to get this ticket cancelled on 30th October, 2020.
    A refund application was issued by Easemytrip. The details of the refund application is given below:
    TicketNumber Refund Request Number Refund Applied Date
    0983762473859 4000305065 10/30/2020

    Now it is more than 4 months and I did not get the refund.
    I asked Easemytrip and they told me that it is taking a long time at Air India end to process the refund.
    I request you to kindly help me in getting my refund.
    with regards
    (Praveen Puri)

  • Reply ↓
    Harjeet Singh

    There is no phone no of IATA Mumbai office.I want to lodge complaint againt travel agent,who is not refunding my money againt the cancellation of tickets during pandemic period, for the month of Match 2020.He is IATA regd agent.Please help me to get my refundHarjeet

  • Reply ↓
    Niranjan Khardenavis

    We booked 8 seats through agent GOTOGATE from travel to Kathmandu from Mumbai and return. The flights were cancelled by Air India but so far I haven’t received any Travel Vouchers or Refunds from Air India or GOTOGATE.
    My order no is L86JZA.
    Please help us get refund from GOTOGATE & Air India.
    Our AI PNR and , e ticket 098-3858186446, PNR JJZRQ(AI), JJZW8(AI)
    There are many such cases which are suffering.

  • Reply ↓
    Peter Benadict

    My question is regarding safety in flights by informing pax sitting at emergency exit on how to operate during emergency. I believe it should not be left to pax but to crew . Can you confirm that ox cannot operate the door during flight

  • Reply ↓
    Samiran Biswas

    Please provide me your email add so that I forward some complain regarding fresh tickets to travel Canada issue against my cancellation tickets(27/5/20) due Covid -19

  • Reply ↓
    GIRIDHAR THAKUR

    IATA has fixed MCT(Minimum Connection Time) at Frankfurt Airport . It is 45 minutes. It is highly inadequate for aged people.
    The interterminal bus is being run by Airport Authority which is beyond the control of an Airline which running international flights. Similarly the security and immigration processes are also beyond the control of the airlines. The Airlines also closes the gates of the aircraft 20 minutes before the take-off time.
    Passengers are not allowed to board a flight even with valid tickets/boarding passes saying the gate closure time is also included in MCT. That leaves only 25 minutes for a passenger to transit from terminal 1 to 2 and 2 to1 apart from security clearance and immigration formalities. That is implausible at Frankfurt Airport.
    Whether Gate closure time is included in MCT?

  • Reply ↓
    venkatesh madugula

    Hello,
    Greeting from Zedblox !!

    This is with reference to the ” IATA ” Certifications Process & Vaccine Carrier (Battery Operated).

    Our company is a 3-year-old start-up called M/s. ZedBlox Logitech Private Limited. Our company is making hardware products using IOT technologies for pharma logistics.

    Our latest product is a patented smart climate control carrier for pharmaceuticals and vaccines. We intend to Supply within India & export Globally. Our Product is ISO Certified, For this product, we import certain key components from China and overseas.

    We are very keen to take advantage of the ” IATA ” Vaccine Unit & registration process. Being a start-up, we are not very knowledgeable about the process of applying for these.

    Hence, reaching out to you directly. We are located in Hyderabad(India). We request you to guide us on how to proceed forward and take advantage of the “IATA” setup to help export-oriented start-ups like ours.

    Thank you and looking forward

    Regards
    Venkatesh Madugula
    +91-9000100522

  • Reply ↓
    Nitesh

    Hi i am from dole logistics
    can you provide IATA CAAS payment login id and password.
    because CSR payment is due and there is a new company and no idea how can use this.
    provide csr amount and caas bank deatils.

  • Reply ↓
    Nutan Shah

    Can Travel agency or Airline VOID the Booked Ticket with Full payment made and does traveller has a right to know its reasons?

    My Ticket under Thai Airways Booking Reference LGCLDF and Travel agency Order No. M74A5V was reported as VOID on inquiry with Mumbai Office of Thai Airways since I was not able to do online check in and also wanted to know food pref if any is registered with airline.

    The Flight Network – GOTOGATE International AB – SWeDEN with corporate ID – 556538-1265 is responsible. I could not fly and my business plans were seriously affected.

    I did On Line Booking on 20.04.2023 and on making payment Got E ticket No. 217-9242290970
    On noticing that abbreviated Name appears on ticket , so approached the agency to update. After several follow ups finally they came out demanding Fees for airline and their own Services and I did pay that as well on 31.05.2023. Since then I did not get any updates from both Travel agency and Airline and I was forced to do follow up
    All Chats and emails as per Travel agency are recorded and can be reviewed. Finally on Departure date at 6 pm I learn by a call that ticket is void and they will refund the money as per rules of Airline.

    What kind od act is this and how far trust worthy and justified?