KLM office in London, United Kingdom 20

20 thoughts on “KLM office in London, United Kingdom”

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  Ian Smith February 14, 2017 at 5:29 pm

  §For the past 20 years we have flown KLM from Amsterdam via Humberside on all our long hall flights and family flights to Norway with extremely good service.Our recent flight to Shanghai was a great disappointment. The booking was made 17th March 2016 for departure 20th Jan 2017 Flight 0895 economy comfort seats11D and 11E on a Boeing 747-400. Whilst fully understanding the aircraft type change to a “Dreamliner”the seat changes where far from satisfactory especially the aisle seat on the left side of the aircraft. The exit from the galley with the trolley was extremely narrow and disturbing together with the light throughout the night due to an ill-fitting curtain to the galley Also the large screen showing flight information was left on all night. When getting our Boarding Passes it would appear that Economy Comfort seat where being offered free of charge when we had paid £85.90 for each seat.
  Please give consideration to our concerns

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  Bernadette Christie April 7, 2017 at 10:04 am

  I NEED LONDON address to put in my receipts for baggage claim, spent 1 hour on internet and cannot find.
  Please send to my email asap, as I will be travelling and miss the dates for claim
  Thank you
  Bernadette Christie

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    Editor Post author April 9, 2017 at 5:27 am

    Hi Bernadette Christie,

    Please find the address
    Heathrow Apt (Terminal 4), Hounslow, Greater London, UK, London, United Kingdom

    Thanks,
    Support team.

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  Franchesca Norma Imbrah August 2, 2017 at 12:34 pm

  I made a mistake when purchasing extra baggage in June 2017. I have put in a request for refund since 24th June 2017. I received ano email saying my money will be refund. I want to know when this transaction will be done because I have to travel back on that same ticket.

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  Anjali Chandan Jha January 23, 2018 at 12:28 pm

  Hi

  I already have put a complaint of misbehavior by a AIR FRANCE staff member named Ms. Paula at the London Airport on 2nd December 2017, and all the trouble and harassment faced. I sincerely believe that the effort to escalate from Delhi office is also great, but I really am not happy as I have not been given a reply on the action so far.
  May I please request you to kindly help me in this matter. I would be highly grateful.
  I am clueless whom to contact except the Airlines mail ID.
  Thanking in anticipation.

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  joanna May 1, 2018 at 11:56 am

  After submitting 4 compaints regarding delayed baggage i have now been told that my claim isn’t valid.
  All forms and receipts were collated on the 11/4/2018 and they are only just responding after several emails, calls and whatsapps. The process is horrendous and not one person can contact me to verify why this calim isnt valid. What is even more frustrating is, my friend, who also had her bag delayed on the same flight, same time, went to the same shop, purhcased nearly the same items at the same time has already been refunded within 24 hours!!!!!!!I’m very frustrated at the process i have had to go through, let alone cancelling plans when on holiday as we didnt have our suitcases for 48 hours.
  I would like a phone call repsonse and a refund from KLM for all the distress and insuffient chasding and expenditure we had to do.

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  Mr. Douglas Wesley. June 5, 2018 at 5:24 pm

  Hi. I recently needed to change my flight arrangements from Birmingham, U.K. to Omaha. U.S.A because one of the connecting flights en-route was cancelled. And the two ladies working for K.L.M. on the telephone, were just brilliant in dealing with my new schedule. I could not have asked for better assistance. I only wish all Companies I’ve dealt with, were as helpful as these two fine ladies. So well done KLM, for brilliant service. I for one will fly with you again & again.
  Thank you. Yours Faithfully. Mr. D. Wesley.

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  Mrs Margaret Patricia Kerr June 7, 2018 at 1:28 pm

  2098855974 I have checked my air miles and discovered two occasions when miles not credited for one half of the journey. 1. Leeds Bradford to Kuala Lumpur via Amsterdam 15th March 2015 – business class 17.20 and 20.45 flights but return trip on 3rd 4th January 2016 was credited. Similarily Air France business class to Rio de Janeiro from Manchester via Paris AF 0442 not credited but return flight – business class from Santiago to Manchester via Paris was. No longer have the boarding cards. Can these miles be allocated to my account,please?
  I enjoyed flying with KLM and Air France on these occasions, well looked after. I have just travelled to Budapest travelling home from Bucharest wth KLM, again an enjoyable experience

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  marzieh sandi April 26, 2019 at 10:06 am

  I have been trying to speak to KLM office for the past 2-3 weeks all to no avail. Please can someone contact me please. I seem to be in a vicious circle of being put through India then Manila who say they cannot help me and I need to speak to someone at KLM.

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  GIANNIKOS MICHAIL March 18, 2020 at 5:28 pm

  Booking code: WWZH4W Ticket number: 0742431039859
  06:15 08:45
  12:25 16:35
  Passenger name Mr Nikolaos Gianniks Issued by KLM Royal Dutch Airlines
  Place of issuance DIR – WEB Grande Bretagne BEDFONT (GB)
  Date of issuance 18 March 2020
  IATA number 91490103
  Bristol (BRS) – Athens (ATH) Log in to My Trip on KLM.com to see when check-in starts.
  Bristol – Amsterdam Economy Class
  Booking class: M
  From To Flight
  Thursday 19 March 2020
  Bristol
  Bristol Intl. (BRS)
  Thursday 19 March 2020
  Amsterdam
  Schiphol (AMS)
  KL 1046
  Operated by
  Status: OK / Not valid before 19 Mar / Not valid after 19 Mar
  Amsterdam – Athens Economy Class
  Booking class: M
  Thursday 19 March 2020
  Amsterdam
  Schiphol (AMS)
  Thursday 19 March 2020
  Athens
  Athens Int. E Venizelos (ATH)
  KL 1575
  Operated by
  Status: OK / Not valid before 19 Mar / Not val

  THE PASSENGER’S NAME IS NIKOLAOS GIANNIKOS, THERE IS A MISPELLING ON THE TICKET .PLEASE REPLY ASAP.

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  Lily Judd March 27, 2020 at 6:12 pm

  Hi there,

  I am emailing in regards to the cancellation of my flights CPH – AMS KL1132 scheduled for 3rd April and AMS – CPH KL1133 for 6th April. I was emailed about the cancellation on the 25th and 26th March respectively. On the KLM website, it states I have the option of changing my booking or requesting a travel voucher, however neither of these options satisfy me. I would like to request a refund of the full cost of my flights.

  My understanding is that under EU law, if an airline cancels a passenger’s ticket (I did not opt for the voucher, KLM unilaterally and unsolicitedly cancelled my ticket) in advance of the departure date (irrespective of the reason) then they, the airline, are legally bound to refund said passenger the cost of their ticket in cash on request. Here is the link to the website for clarification: https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Cancellations/Short-haul-cancellations/

  I would indeed be grateful if you could send me a confirmatory letter regarding this situation as a backup, in case I do end up having to try claiming a refund via other means. I assume you’ll be emailing the document, but if you need my postal address in order to send out a hard-copy then let me know.

  Many thanks and best wishes.

  Lily Judd

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  Scott White April 30, 2020 at 9:06 pm

  Absolutely disgusting customer service. Ignoring EU law in refund requests and telling customers that request refunds that their emails will be treated at spam.

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  Michael O'Connor July 1, 2020 at 2:55 pm

  Address please of KLM in the UK. I need this to complete a County Court Summons against them.

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  Ike Okachukwu August 25, 2020 at 3:33 pm

  Hi there,

  I am just checking to find out when you have flights going to Nigeria, Lagos or Abuja.

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  EBENEZER AMISSAH BIMPONG September 8, 2020 at 7:45 am

  Good morning,
  please i would like to change my flight date to Ghana which was cancelled by KLM because of Covid-19
  Booking Code: N3AI2P
  Last Name: BIMPONG

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  Jill Bignell July 13, 2021 at 9:17 am

  Please help me. All of your helplines/methods of speaking to a human being, have been disconnected. I am a regular customer (until lockdown) and I am in a panic as i need to change my return flight from Lima to Norwich, to Lima to Birmingham. I didn’t know that arrivals from red list countries have to arrive a pre-determined list of airports. Nowhere do I see that on your website or anything other than deep inside Gov. Uk. via Norwich airport information. I spent all of yesterday trying to use the online chatbot, then asked for a person at 2.14pm and then waited till 10.30pm, nothing. I then got an automated reply. I am averagely able with a computer, but I have tried again today, and it just says on “cancel/rebook” to go to the offline customer services………..repeat my comments above.
  Please can someone ring me or reply on whatsapp. I’m Jill Bignell, 01508 498050 07518386383 Thanks in advance

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  RICHARD DOBSON January 16, 2022 at 5:28 pm

  I just hope someone in KLM management reads this.Firstly I have looked all over the KLM web sites looking for an email address and found none, please explain why, your telephone system is not fit for purpose, I had to wait nearly 2 hours to get through and then the person who answered the call, Erja, did not have a clue about your systems, I explained in detail what the problems were and, if you listen to the telephone recording , as you say you do record them, you will hear her asking me the same question over and over. When ever it got to a matter of company rules she had to go and speak to someone. The reason for my ringing was to change a booking that YOUR computer made a mistake on. She said she could change it but there would be a cost £25 , I said that was wrong as bookings could be changed free of charge if the the cost of both fares were the same, she said the one I changed to was £25 more expensive and so charged me, but when I look online they are the same price. I want a senior manager to ring me as there are a lot more things wrong , and I cant be bothered writing any more. Not a good experience for a first time KLM flying Blue member

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  Ahmed Oujeil October 16, 2022 at 3:13 pm

  Hi, booking reference VL18TF. Case number C- 4966034.
  You cancelled my flight from Bremen to Amsterdam, I was delayed in Amsterdam for 8 hours waiting for a flight to the Bristol uk, this was in May 2022 and no response from klm still waiting for reply and compensation.

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  Robert Craig October 27, 2023 at 3:25 pm

  HI KLM your booking offices handling flights from scotland to capetown have been scammed by people intercepting calls to klm offices and pretending to be klm staff asking for airport tax in the hundreds even sent a copy of the tickets to us but received nothing in return.

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  Nigel Barrett June 11, 2024 at 9:33 am

  800 customer service number not working.
  i am entering Bangkok via Aberdeen-Amsterdam on a 30 or new 60 day free entry visa – am a season Thai visitor but I am worried Aberdeen stops me flying even though i,ve 3,000 pounds and a Hotel or partner accomodation.