Melbourne International Airport (MEL) Australia Contact Details

Melbourne Airport in Melbourne, Australia Contact Address, Phone number, Email, Location Map, Website


Melbourne Airport, Departure Dr, Melbourne Airport VIC 3045, Australia

Working hours

(9am-5pm Monday to Friday)

Phone: +61 3 9297 1597

Email: [email protected]

Melbourne Airport Website:

Map: View direction here

IATA code: MEL


Facilities at Melbourne Airport, Australia

  • WiFi
  • Lounges
  • Adult change facility
  • Baby change room
  • Chaplaincy
  • Childrens play area
  • Chinese information service
  • Tourist Refund Scheme
  • Foreign exchange
  • Disabled access
  • ATMs
  • Lost and Found
  • Luggage service
  • Massage chairs
  • Medical & Pharmacies
  • Water fountain
  • Mobile charging stations
  • Pets
  • Postal service
  • Printing & Faxing
  • Showers
  • Smoking
  • Telephones
  • Toilets

List of Terminals in Melbourne Airport, Australia

  • Terminal 1
  • Terminal 2
  • Terminal 3
  • Terminal 4

Lost and Found contact – Melbourne Airport, Australia

Baggage Services
Baggage Services at Melbourne Airport:

Items lost within T1, T2, T3, T4 or the security checkpoints:

Items lost on a flight or at the bag carousel:

Passport Lost:

  • If you have lost your passport, please contact the Australian Border Force directly on +61 3 9339 1320.

Luggage Storage & Wrapping Services at Melbourne Airport

Luggage StorageLuggage wrapping
Luggage Storage at Melbourne Airport:

  • Location: Smartecarte is located in T2 Arrivals on the ground floor and provides secure storage options for your items for long or short periods of time.
  • Operating Hours: 5am – 12:30am, seven days a week. Photo ID is required for storage.
  • Storage lockers: Terminal T4 Car Park on the ground floor.
Luggage wrapping Services at Melbourne Airport: If you require luggage wrapping, Protectabag ensures that items such as suitcases, boxes, golf clubs, car seats and many more are protected before, during and after your flight.

Other Protectabag services include bubble wrapping damage protection and the provision of inexpensive small and medium bags for repacking of overweight bags.

  • Location: Protectabag is located in T2 Departures alongside the check in desks.
  • Phone: +61 3 9310 3952

Medical / Pharmacy Services at Melbourne Airport

Medical ServicesPharmacy
Medical Services at Melbourne Airport:

Melbourne Airport Health location: T1 next to the Airport Pharmacy.

Phone: +61 3 9338 8975

  Open hours:

  • Monday–Thursday, 8am – 4pm
  • Friday, 9.30am – 5pm
  • Closed Saturday, Sunday and public holidays
Pharmacies at Melbourne Airport: 

Airport Pharmacy
Terminal 1 Location: Before security opposite Qantas check in kiosks
Phone: (03) 9338 4441
  Open hours: 7:00am – 8:00pm

Amcal Pharmacies

  • Terminal 1:
    Location: After security opposite gate 1
    Phone: (03) 9334 5867
      Open hours: 7:00am – 8:00pm
  • Terminal 2: 
    Location: Before security opposite check in counter B
    Phone: (03) 9334 5449 
      Open hours: 6:00am – 11:00pm
  • Terminal 4:
    Location: Before security opposite the security screening point
    Phone: (03) 9338 4905
    Open hours: 6:00am – 9:00pm

Pets Services at Melbourne Airport


If you are travelling with pets on domestic, please contact the following airline’s on which you’re travelling.


If you are travelling international from Melbourne Airport, please contact your airline to find out more about flying with pets.

Pet Services:

For any pet services, please contact the Hanrob Pet Hotel located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website website.

Address: 444 Melrose Drive
Tullamarine VIC 3043
Phone: +61 3 9339 2800

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