Philippine Airlines (PAL) Customer Care Contact details
For any inquiries regarding your flight, frequent flyer and more, please contact Philippine Airlines (PAL) Customer Care
Phone: (632) 777-5932
Fax : (632) 777-5928
Online customer feedback form: https://www.philippineairlines.com/AboutUs/ContactUs/CustomerFeedback
Mailing Address:
Philippine Airlines, Inc.
Manager – Customer Relations
PO Box 1344
Makati City, Philippines
US DOT’s Aviation Consumer Protection Division (ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Website: http://www.dot.gov/airconsumer
For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm .
Philippine Airlines (PAL) Web Accessibility Assistance
Philippine Airlines (PAL) US/Canada:
Phone: +1800-435-9725 (US/Canada toll-free)
Philippine Airlines (PAL) Manila
Phone: +632-855-8888 (Manila)
e-mail : wecare@pal.com.ph
List of Philippine Airlines Offices
View the Philippine Airlines offices located in your country address, phone number, email, baggage details and more.
what size Cabin bag can we take on boared
Our flight to the philippines for April 7, 2021 San francisco. Was cancelled, wet the email of cancellation last night, March 30, 2021. We called the online pal booking to rebook us but he said the next available flight he can put us into is May 1, 2021. He said he can try to request to put us in the April 14 flight but no assurance yet. My question is why cant we be put in the April 14 definitely, when we called them (online booking) right away when we were notified that our flight on Aprl 7 was cancelled. Please help us because ours is emergency..all we are asking is to put us in the April 14 flight because we should have the priority because we are all set and paid the ticket and assigned seats already..
we need our refund pls. ticket no. 0792405116511 and 488 with refund ref.no. EIA2012448 , its process dated july of 2020 thanks/
Good day,
Mam/Sir;
Can get a copy of the Official Receipt of my Plain Ticket on Dec. 12 and Dec. 18, 2021. Rodel Tanquerido, Caguyuman, Dingle, Iloilo
Dec. 18 PR 2141 8:15 am Manila – Iloilo
Dec. 12 PR2144 3:20 PM Iloilo – Manila
Regards,
Rodel Tanquerido
What are the requirement to hand carry a probable oxgen machine on flights for COPD. ANY REQUIRED BRAND OR MODEL ALLOWED?
I follow-up my refund for so many times and i already sent also on your my PAL REQUEST hub website and also talk to your customer service hotline regarding ticket #0792403760653 with refund reference 079cwddggwmyg with voucher number vdu5gm . May I respectfully request for an immediate response and action on this matter it’s been 2 years already. I hope your kind understanding especially this time of covid pandemic . I hope for your immediate refund of the said ticket. Thank you very much.
im flying to manila on 04/01/2022 from usa what are my requiments??
request to refund ticket no.079 2410295460 Date: 18Sep2022 Passenger: Manansala Ernesto Jr Mr (22DEC88) Booking ref: RWWLM8 thank you