Southwest Airlines: How to file a complaint related to baggage / flight delay / cancellation / Rapid Rewards (Frequent Flyer)?
Southwest Airlines Customer Service: 1-800-I-FLY-SWA (1-800-435-9792), TTY at 1-800-533-1305
- Visit Southwest Airlines Complaint Website
- Select the topic you want to file a complaint (Flight/Inflight Experience/Baggage/Rapid Rewards/Reservations/Disability/Airport Experience/Customer Service/Travel Disruption).
- Enter flight number, date of journey.
- Enter your first/last name, valid email and phone number, address.
- Then ‘Submit’.
How to Redeem for Flights in Rapid Rewards?
- Log in to your Rapid Rewards account on the Southwest.comĀ® homepage.
- Enter your flight information and view fares in points.
- Select your flight, review the price and schedule.
- ThenĀ ‘Redeem Now’.
Southwest Airlines Customer Care Phone number | Email
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