TAP Portugal Airlines is the flag carrier airline of Portugal, headquartered at Lisbon Airport which also serves as its hub. TAP is a member of the Star Alliance since 2005 and operates on average 2,500 flights a week to 87 destinations in 34 countries worldwide. It was founded on 1945. The company has a fleet of 86 airplanes, 66 of which manufactured by Airbus and the remaining 20 by Embraer and ATR, operating on behalf of the regional airine TAP Express.
TAP Portugal Airlines Newark NJ, USA Address:
263 Lafayette Street, 3rd FL
Newark, NJ 07105
USA
Phone:
+ 1 973 854 6800
Tap Air Portugal Email
Email: tapusa@tap.pt
For emergencies up to 48 hours before departure, you can contact through allots.help@tap.pt, grps.help@tap.pt
Tap Air Portugal Group Reservation: gruposvendasdiretas@tap.pt
Working hours
Monday to Friday: 9:00 a.m. to 5:00 p.m. (Local Time New York)
TAP Portugal Airlines Official website: https://www.flytap.com/pt-pt/suporte/contactos
TAP Portugal Airlines Online Check-in: www.TAP Portugal Airlines.com/in/gb/online check-in
Note:Check In 36 hours before departure. 24 Hours for before departure to and from the USA.
Check TAP Portugal Airlines schedule here: www.TAP Portugal Airlines.com/in/gb/flight schedule
Check TAP Portugal Airlines flight status here: www.TAP Portugal Airlines.com/in/gb/flight status
TAP Portugal Airlines Baggage Allowance
View TAP Portugal Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Tap Victoria contact phone number / Email / Address
Service Center: +351 707 205 700
Working hours: Monday to Sunday: 24h
Email: victoria@tapvictoria.com
Address: Program Victoria
Apartado 50194
1704-801 Lisboa
Portugal
Travel during pregnancy in Tap Air Portugal
Expectant mothers can travel in Tap Air Portugal up to
36 weeks or up to 4 weeks before expected delivery date for an uncomplicated pregnancy
32 weeks
Pregnant twins, triplets, etc. for an uncomplicated pregnancy
Medical certificate is required if the pregnancy condition is
- risk
- complications
- more than 36 weeks
- of twins, triplets older than 32 weeks;
- doubts about the time of pregnancy and the expected date of delivery;
- with prediction of complications at birth;
- risk of miscarriage or recent miscarriage.
The Medical Information for Fitness to Travel form (Download the form) must be completed by the passenger’s attending physician and sent to TAP.
Tap doctor reviews the completed form sent by passenger and the passenger is informed if she can travel safely.
Near-by Airports:
Near-by cities:
Attractions in USA:
Types of Planes / Air craft available with TAP Portugal Airlines
Total fleet: 86
ATR 42/72
- ATR 42
- ATR 72
Airbus A310
- Airbus A310-300
Airbus A319
- Airbus A319-100
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-200
Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A330-900
Airbus A340
- Airbus A340-300
Boeing 727
- Boeing 727-200
Boeing 737
- Boeing 737-200
- Boeing 737-300
Boeing 747
- Boeing 747-200
Embraer ERJ-190
- Embraer ERJ-190
- Embraer ERJ-195
Lockheed L-1011 Tristar
Queries handled by TAP Portugal Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, TAP Victoria
Is there any problem / complaint with reaching the TAP Portugal Airlines Newark NJ, USA Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the TAP Portugal Airlines Newark NJ, USA: (click on the stars below)
Horrible! Horrible! Horrible! /not professional and even fraudulent…
Our family planned to go on Camino de Santiago for 5 days. So we arrived at Lisbon airport via TAP from Boston around 5:30 AM on 8/8/2019 to catch a connection flight from Lisbon to Madrid, scheduled for 9:15 AM and we reserved renfe to get Sarria from Madrid and hotel. But the flight was cancelled and we were assigned to the flight departing at 6:45 PM, which later was delayed several times and departed around 10:00 PM. So, we were stuck in the Lisbon airport for more than 12 hours and I lost my all reservations for the first day of our camino trip and needed to book a hotel to stay in Madrid and another bus tickets to get the second day destination-Porto Marin on Camino. We had to shorten our trip to 4 days and were got through tremendous stress due to this cancellation.
As I was advised from the TAP agent at the airport, I was trying to file a complaint to get compensation through their Website, TAP.com/talk-to-us, but this website didn’t work even thought I tried more than 10 times and I called three times their customer service to ask about this website problem, and I was told same answers from the customer service representatives that it would work the following morning after updating their website.
However, IT NEVER WORKED and I was not able to submit the complaints over the phone.
This is insane and I don’t see any professionalism or customer service….. So frustrated and stressed out.
This is the worst airline in the world
I asked for a cancelled flight refund last June. I still have not gotten it.
These people are gangsters
David
DEAR TAP,
WE STILL HAVE NOT RECEIVED A REFUND FOR MR. CAPARROZLOPESPINHEIRO
TKT: 047 7516 422493 ON VISA ENDING WITH 9967. AS YOU CAN SEE IN YOUR
RETURN EMAIL BACK ON MAY 20, 2020 THEY SAID THEY WOULD REFUND TICKET
LESS PENALTY. WE ARE COMING UP ON 1 YEARS (MAY 20, 2020) SINCE YOU SAID YOU WOULD
REFUND LESS THE PENALTY. (BELOW TICKET)
PLEASE ADVISE?
JULIE STEPANEK
TRAVEL ADVISORS
CEDAR RAPIDS , IOWA
(319) 364-5784
IATA – 16694381
TKT: 047 7516 422493 NAME: CAPARROZLOPESPINHEIRO/MARCIO
ISSUED: 25FEB20
PSEUDO: 1KH6 PLATING CARRIER: TP ISO: US IATA: 16694381
USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN
RFND TP 88 Z 17APR GRULIS 0935P OK ZBREXI0E 1
NVB17APR NVA17APR
RFND TP 422 Z 18APR LISBOD 0205P OK ZBREXI0E 2
NVB18APR NVA18APR
RFND TP 423 U 25APR BODLIS 0530P OK UBRDSI0E 3
RFND TP 87 U 25APR LISGRU 1115P OK UBRDSI0E 4
FARE USD 1676.00 TAX 28.90 BR TAX 69.90 XT
TOTAL USD 1774.80
FARE REST APPLY/FARE RESTR APPLY-NON REF
FC 17APR SAO TP X/LIS TP BOD 1258.00TP X/LIS TP SAO
418.00NUC1676.00END ROE1.0 XT 27.00YP 16.60FR 12.6
0PT 5.50QX 4.90IZ 3.30O4
RLOC 1V PMS65L 1A PUKLOB
From: TAP Helpdesk – USA
To: jstepanek@aol.com
Sent: Wed, May 20, 2020 9:23 am
Subject: RE: TAP Procedures for Refunds – Case number: 394610 [ ref:_00D0Y1LB0W._5001v1JsvqJ:ref ]
Dear Travel Partner,
We have advised our refund department of passenger’s decision. Please keep in mind, we are unable to estimate how long it will take for refund to be processed, due to the current situation with increase in requests and staff reduction.
Should you require further assistance, please send a new request as this case will be closed.
Kind regards,
Wesley
Tap Air Portugal – Agency Help Desk
I am trying to get in contact with someone regarding my voucher. We were supposed to travel this weekend to Lisbon but the flight was cancelled in April. I only have a voucher for me and my son and not for my husband or other son and it is only half of the ticket. I have been trying to call someone for one week. I am have been hold for over two hours a day. Your system will not let us leave a message and it is becoming a fraudulent situation!!!!! We send over $5000 and this is not acceptable. My next call is to the press and whomever will listen.
Hi team,
I had requested a refund through original payment as I had to cancel the tickets before 24-hrs of booking and 7 days of travel, but I have received a voucher instead.
Refund request#ROR218123940901
Booking reference: QJJCG4
Name: Manasi Desai
I have been trying to call customer service but no one answers for the past 2 weeks.
This is not how the customer should be treated.
Could you please look into it and refund the amount to my original payment.
RE: CASE #2021-0001846670, TICKET #’S 0476389183406 & 0476389183407, BOOKING # JY39YG
When I originally canceled these nonrefundable tickets it was because Covid restrictions were just starting and the TAP agent told me the value of the ticket would be honored til 6/14/22. In 3 subsequent calls I was told the same information and in the last call the agent told me TAP had extended the expiration date til 6/2023. However, when I called in today to finally make a booking, I was told they wouldn’t honor the value of these tickets towards a new booking. We find this totally unprofessional and in fact unethical!!!!!
Can you PLEASE help get the following booked and apply the Euro 410.84 value per ticket:
The new booking is 7/16/22 for:
Mary O’Connor Sacks
Harvey C. Sacks
7/16/22 TP# 0202 DEP EWR 1740/ARV LIS 0530
TP# 0833 DEP LIS 0717/ARV MXP 1055
We fly to Portugal often and love TAP, but if TAP will not honor its word, we will take our business elsewhere.
Mary and Harvey Sacks
harveycsacks@gmail.com