Philippine Airlines: How to file a complaint related to baggage / flight delay / cancellation / Mabuhay Miles (Frequent Flyer)?
- Visit Philippine Airline Complaint Website
- Click “Customer Feedback button” below.
- After sending mail, you’ll receive an acknowledgment with a reference number and/or; Detailed email update from Philippine Customer Experience Team.
- You may open your email mobile application which makes automatically create a new email with your logged-in account.
- Fill all the details.
- You may also send complaint through a letter addressed below:
Address: Philippine Airlines, Inc.
Manager – Customer Relations
PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City, Philippines
PO Box 1300.
Email: wecare@pal.com.ph
How to earn miles through Mabuhay Miles mobile app?
- Visit Mabuhay Miles Register
- Enter your membership ID Number
- Enter your personal details (First/last name, mobile number, DOB, valid email)
- Then ‘Submit’.
For more information about Mabuhay Miles, please contact
| Mabuhay Miles Telephone Numbers | Mabuhay Miles Mobile Number | Mabuhay Miles Telephone Call Center Hours (Philippine Standard Time) |
| Manila: (632) 8855-8888 | Philippines: (+63) 919-056-2255 | Manila/ Cebu: 7:00 am to 9:00 pm |
| Cebu: (032) 340-0191 | US/ Canada: 11:00 am to 11:00 pm | |
| US/Canada: 1-800-435-9725 (Toll Free) | United Kingdom: 3:00 pm to 3:00 am | |
| United Kingdom: +44 808-164-9888 | Philippines Mobile: 7:00 am to 9:00 pm | |
How to request for disability assistance in Philippine Airlines?
How to request for disability assistance in Philippine Airlines
- Visit Philippine Airlines Disability Assistance website
- Enter your valid email for disability assistance
- You may request at the airport 48 hours prior to your flight.
- For any other special assistance request or inquiries, you can contact Philippine Airlines Hotlines. For PWD Concerns (for flights to/from the United States only), please contact: 1-800-435-9725.
How to request for Baggage assistance in Philippine Airlines?
- Contact the Baggage Assistance Counter located at the Arrival Area.
- You may call PAL Reservations Hotline: (+632) 8855-8888, Hours of Operation: 08:00H-20:00H PH local time
- You may also follow-up your baggage concern through e-mail:
| NAIA Terminal 1 | International flights | baggage_t1@pal.com.ph |
| NAIA Terminal 2 | International flights | baggage_tracing@pal.com.ph |
| Domestic flights | mnlbcpt2@pal.com.ph |
For more information, please visit here.
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