Finnair Customer Service in Finland 10

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Finnair Customer Service in Finland



Finnair is the fifth oldest airline in the world with uninterrupted existence. It is the flag carrier and largest airline of Finland, with its headquarters in Vantaa and its main hub at Helsinki-Vantaa Airport. Finnair and its subsidiaries dominate both domestic and international air travel in Finland. The first flight was on 20 March 1924 from Helsinki to Tallinn, Estonia on a Junkers F.13 aircraft equipped with floats.

 

Finnair Finland Address: SL/403,
01053 FINNAIR,
FINLAND

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Phone: 1800 102 1233 (local network charge / mobile phone charge)

Working hours: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
In English: 24h

Finnair Official website: https://www.finnair.com/in/gb/

Finnair Online Check-in: www.finnair.com/in/gb/online check-in

Note: Online Check in begins 36 hours before departure, and up until 90 minutes before your flight’s scheduled departure time.

Finnair Check-in timing: www.finnair.com/in/gb/check-in timing

Check Finnair flight schedule here: www.finnair.com/in/gb/flight schedule

Check Finnair flight status here: www.finnair.com/in/gb/flight status

Finnair baggage services telephone contact numbers:

Finnair Baggage Allowance

View Finnair Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Types of Planes / Air craft available with Finnair

Total fleet: 59

ATR 42/72

      • ATR 42
      • ATR 72

Airbus A300

      • Airbus A300B4

Airbus A319

      • Airbus A319-100

Airbus A320

      • Airbus A320-200

Airbus A321

      • Airbus A321-200

Airbus A330

      • Airbus A330-300

 

      • Airbus A340-300

Airbus A350 XWB

      • Airbus A350-900

Boeing 737

      • Boeing 737-200

Boeing 757

      • Boeing 757-200

Douglas DC-8

      • Douglas DC-8-60

Embraer ERJ-170

      • Embraer ERJ-170

Embraer ERJ-190

      • Embraer ERJ-190

McDonnell Douglas DC-10

      • McDonnell Douglas DC-10-30

McDonnell Douglas DC-9

      • McDonnell Douglas DC-9-10
      • McDonnell Douglas DC-9-40
      • McDonnell Douglas DC-9-50

McDonnell Douglas MD-11

      • McDonnell Douglas MD-11

McDonnell Douglas MD-80

      • McDonnell Douglas MD-82
      • McDonnell Douglas MD-83
      • McDonnell Douglas MD-87

Saab 340

    • Saab 340

Queries handled by Finnair Customer care:

Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, AirportWifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Finnair Plus

Is there any problem / complaint with reaching the Finnair , Finland Customer Service Address or Phone number? Please report any issues using the below comment form.

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10 thoughts on “Finnair Customer Service in Finland”

  • Reply ↓
    Iveta Sekalova

    Dear Finnair,

    I wish to upgrade myself on my return flight from Tokyo to Helsinki on the 30 May, I have already made an offer of 604 Euro

    and 77 Euro for Helsinki to Prague, please advise my chances,

    here is your email confirming receipt of my offer:

    file:///C:/Users/leslie%20beck/Downloads/email-thanks-for-bid%20(1).html

    Best regards,

    I.Sekalová

    FINNAIR
    Exclusive Business Class upgrade

    Dear IVETA,

    To thank you for choosing Finnair for your journey, we’d like to offer you an exclusive travel class upgrade for your reservation [26P6PD]. With this special offer you can upgrade yourself and your travel companions* from Economy to Business Class in one direction on your scheduled Finnair flight – but hurry, the offer is valid only for 36 hours!

    If you’re a Finnair Plus member, you can also pay for the upgrade using your points.**

    Flight No. From To Departs Arrives Charge/passenger

    AY716
    Prague Helsinki 23-05-2017
    11:35 23-05-2017
    14:40 69.0 €

    Upgrade now

    For terms and conditions, see the end of this newsletter.

    Finnair Business Class – travel made easy

  • Reply ↓
    Duncan Jones

    Booking Reference QTZQSU Jones.
    On 2nd Feb we booked 2 seats from LHR-Vantaa and a return on the Finnair website. The site crashed, and then asked us to book again. So we paid again and rang Customer services (in Bulgaria) to see if the 2nd booking had gone through. We were told it had and they would cancel the first booking. Then we checked with Barclaycard and could see that the 2 bookings were “pending’ and that another charge had been made. We contacted Customer Service again and spoke to a very rude gentleman who was unable to understand or solve the problem. He left us hanging on the phone for 10 minutes with no explanation. We phoned back and spoke to a rude lady who said that Barclaycard had failed to forward the money and thus a cover charge had been made. We checked with Barclaycard who explained that the website crash had left Finnair unable to process the payment. In other words, it was Finnair’s fault, not Barclaycard’s. This was not explained to us by Customer Services, and so we rang again and were told that head office were dealing with the problem. We asked for a call back once this problem had been resolved. We now see that the correct amount has been processed through Barclaycard, but have not received any confirming call back. So please confirm that we have the booked seats on the flights AY13332 and AY1335. We have frequently used Finnair for the past 40 odd years and never had a problem before. We also have Finnair flights booked in December. We are very disappointed with Finnair Customer Services, and feel they have been very unhelpful and downright rude. Nor have they made any attempt to contact us. We have noticed that there are many complaints and a very low customer satisfaction rating on the internet for Finnair Customer Services. We would rather not add to this, but expect Finnair to contact us and confirm our flights by email. A phone call to apologise would also be appropriate.

  • Reply ↓
    Elda Geremia

    Hello,I arrived yesterday in WAW with AY1143 ,wich is really Nórdic airways from HELWAW 09/24/19
    And my bag did not arrived…I made a Complain at WAW AirPort..file reference..
    WAWAY17211
    Name Geremia/Elda tag number LA255207
    The complete route was
    LA 2466 09/23/19 LIMMIA
    AA 1140 09/23/19 MIAORD
    AY 0010 09/23/19 ORDHEL
    AY 1143 09/24/19 HELWAW
    The bagagge service office in WAW said my bag was by diverted but was supposed to arrive 09/25
    but did not….I have no clothes to change and they said I need your authorizacion to buy
    them…..TOMOROW must continue to Krakov…I need my bag …I am very upset…
    They only say call again….and repeat that bag is not lost,becouse they know where it is
    Well I dont care,I need it here…my medicine is in the bag….I am very disapointed

  • Reply ↓
    Clare Chan

    On Dec 13, my flight was AF4629 at 09:35 from Rovaniemi to Helsinki. I was holding an economy class ticket. As a One World and Marco polo member, I went to queue at the priority line due to the chaotic situation at other counters caused by lacking of man power. I shown my marco polo membership card to the ground staff. However she was so rude by showing me “black face” (I have taken her photo to prove how bad her attitude was). She replied me saying she did not know about One World or Marco polo club and tried to chase me away without helping me to solve my check-in issue! She did the same to the friends who traveled with me. As we kept complaining to her that we were running out of time, she finally gave in. I was really upset with Finnair! It is my first time visiting Finland and my first experience with Finnair! The experience is “sucks”! I will not recommend Finnair to anyone. Over here I do demand an apology from your staff and your company! I spend money to travel business class from Singapore to your Country. My feeling is “sucks”! Very upset

  • Reply ↓
    Ronald Graves

    Trying to make a booking with a travel voucher and need to speak with a customer rep. Impossible to get through by phone either in the U.S. or directly to Finland. The chat will not accept any chat and they do not respond to email. What gives?

  • Reply ↓
    Penelope Amlott

    I am trying to contact Finnair for compensation for a flight delay at Vienna to Helsinki on 23/12/2021.
    The flight was delayed 4 hours 15 minutes.
    Please advice which link to use to make a claim thank you

  • Reply ↓
    Hannu T Virtanen

    Hi Customer Service,
    You are extremely difficult to contact. I have a flight to Helsinki via Narita from Manila on May 31 which has not changed yet, operated by JAL. My return flight via Bangkok though on Jun 30 has been changed to July 1. However the connecting flight from Bangkok to Manila has not been adjusted accordingly dispite they all have been booked via your website the same time. Please advice me when Finnair will reschedule our Manila flight as well. Booking reference PC9ZSJ.
    Thanks and stay safe
    Hannu

  • Reply ↓
    Gerlinde Schaumann

    Good morning,
    My flight was changed, but there is a mistake. My booking no. is PZ4YI4, and the return flight from Helsinki to Singapore was changed to the wrong date. It should be 8th July, not 7th. Please, please help. I have tried contacting Singapore office for hours, I was not able to change the flight under ‘manage booking’. There is no email address in the contact form for contacting Finnair in Helsinki.
    The other 3 segments of my trip are correct, please only change Helsinki to Singapore to just after midnight on 8th of July, so that I arrive 18.20 in Singapore on 8th July.
    Thank you and kind regards,
    Gerlinde

  • Reply ↓
    Lawrence Crighton

    I would to make a booking to travel to Finland from Auckland in New Zealand probably in the coming June with a return in September. I want to book all flights with Finnair so that in the event of having to make a change I have to deal with Finnair only.
    I find that I can do this on the Finnair website but only if I travel with no layover. At my age, 89, I like to have an overnight stop halfway in each direction. I recently decided to make the booking through your Auckland New Zealand agent whom you have listed online. I have contacted them. They are no longer your agent.

    An example of the sort of booking I may require:

    In June. AKL to ICN, a one night stopover, ICN to HEL.
    In September. HEL to ICN, a one night stopover, ICN to AKL

    I am sure there are other options. Please advise.

    Please let me know how I can make such a reservation. Perhaps you have a new agent here.
    If Finnair do flights only I am happy to make the hotel bookings.
    Regards,
    Lawrie Crighton.