Aeroflot – Russian Airlines, is the flag carrier and largest airline of the Russian Federation. It was founded on 1923. The carrier is an open joint stock company that operates domestic and international passenger and services, mainly from its hub at Sheremetyevo International Airport.
Verified & Updated on: 27/09/2023
Aeroflot Airlines Delhi, India Address: Indira Gandhi International Airport, Terminal 3, OL-5, Level-4, New Delhi, 110037
Phone: (+91-11)-6123-8169; (+91-11)-6123-8161; (+91-98)-1886-5966.
Email: aflindia@aeroflot.ru; baggage-india@aeroflot.ru
Working hours: Mon. – Sat. 10:00 – 15:00
Aeroflot Airline Official website: https://www.aeroflot.ru/ru-en
Map: View location here
How to check Aeroflot flight Schedule / Status?
Check Aeroflot Airline schedule here: https://www.aeroflot.ru/schedule/
Check Aeroflot Airline flight status here: https://www.aeroflot.ru/ru-en
Baggage Allowance in Aeroflot Airline
View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
How you can contact Aeroflot Call Centre / Customer care?
Toll free for Moscow: +7 (495) 223-55-55; Toll free for Russia: 8-800-444-55-55
Russia *555 MTS, Beeline, Megafon, Tele2 (toll free), Tinkoff Mobile (free from mobile)
For charter carriage requests: charter@aeroflot.ru (applicable only for legal entities when planning a chartered flight)
For group carriage requests: group@aeroflot.ru (applicable only for groups booked and paid for in Moscow)
Aeroflot Toll-Free Hotline for Air Travelers with Disabilities
Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),
Mail to:
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer
Aeroflot Baggage claim:
If your baggage is lost or damaged, you can submit the claim form to the below mail address
For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:
From international flights in terminal C: +7(495)6641201, ext. 48459; Email: knbmvl@aeroflot.ru
From federal flights in terminal B: +7(495)7538668; Email: knbvvl@aeroflot.ru
For information about lost property found at Sheremetyevo Airport, please contact: +7(495)5787464; Email: lost-and-found-fe@svo.aero
Baggage not arrived from Aeroflot
If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Email: lost-found@aeroflot.ru
Aeroflot Baggage claim submission address and documents to submit
Delayed baggage claim
If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.
Documents to be attached to the claim:
- application specifying the monetary loss
- Property Irregularity Report (PIR)
- baggage tag (original copy)
- invoices (receipts) confirming expenses
- contact details: address, telephone number, e-mail
Please submit all claims to:
141425, Moscow region, Khimki district, Mezhdunarodnoe shosse, 31, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).
Aeroflot on board: https://www.aeroflot.ru/ru-ru/information/airport/security
For more details about the rules of baggage in Aeroflot airline, click here
What are the Special assistance in Aeroflot Airlines?
Travel during pregnancy with Aeroflot Airline
Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.
- women in the last 4 weeks of pregnancy (last 8 weeks for multiple pregnancies) and during the first 7 days after delivery;
passengers with newborn children in the first 7 days of life. - Pregnant women are not provided with seats near emergency exits.
How to change mistakes in your name, flight date and refund ticket in Aeroflot Airline?
View How to change mistakes in your name, flight date and refund ticket in Aeroflot Airline through the above link.
How to file a complaint related to baggage / flight delay / cancellation / Aeroflot Bonus? Procedure, Documents required in Aeroflot Airlines?
Click above link to view How to file a complaints related baggage, delayed flight, cancellation, Aeroflot Bonus?
How to Web Check-in Aeroflot Airlines?
Procedure to do web check-in or online check-in in Aeroflot Airlines
- Visit https://www.aeroflot.ru/sb/ckin/app/us-en#/search_pnrs?_k=8p0el4
- Select “Service” – ‘Online Check in’ section.
- Enter the “Name and Booking code”.
- Click on “Online Check-in”.
Aeroflot Airline Offices Worldwide
Find Aeroflot Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Types of Planes / Air craft available with Aeroflot Airline
Total fleet: 230
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-200
Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
Boeing 737
- Boeing 737-800
Boeing 777
- Boeing 777-300ER
Ilyushin Il-96
- Ilyushin Il-96-300
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-40
McDonnell Douglas MD-11
- McDonnell Douglas MD-11F
Sukhoi Superjet 100
- Sukhoi Superjet 100
Tupolev Tu-134
- Tupolev Tu-134
Tupolev Tu-204
- Tupolev Tu-204
Yakovlev Yak-42
- Yakovlev Yak-42
Queries handled by Aeroflot Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Aeroflot Bonus (Aeroflot Frequent flyer programme).
Is there any problem / complaint with reaching the Aeroflot Airlines Delhi, India Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Aeroflot Airlines Delhi, India: (click on the stars below)
Dear Sir/ Madam
I travelled on the Delhi – Moscow SU235 on 18th.
My cabin bag had a object that security would not allow.
So in New Delhi an Aroeflot staff take my bag and put it in check in, but they do not give me a bag number.
I arrived in Greece at 1pm 18th from Moscow SU124 and my two check in bags and this other bag with no number has not arrived.
these are the tag numbers for my other two bags
SU705429
SU705427
but i am worried because this other small bag does not have a number.
it is a
SMALL BLACK SAMSONITE SOFT CASE UPRIGHT BAG WITH HANDLE
INSIDE ARE BRASS METAL OBJECTS FOR POOJA, – SRI YANTRA, TRIDENT, AND BOOKS
i called lost and found in Russia , they have not seen this bag,
please can you help to find this bag and send together with my other bags.
Thank you for your help and reply
The worst staff I had seen in any airport, request to change handling staff. Indian Delhi phone no. Are always out of order, the phone no. Given for lost baggage is always switch off. The office number rings but no body lift. I lost my 3 baggage while coming from Venice to New Delhi via Moscow. It’s almost 6 days, I Recd call on Saturday that Delhi people are sending by courier. Still issue is pending. Where to enquire. Staff is worst, no coutasy, even not paid for my stay for luggage at Delhi, not paid for charges I paid for missing flight.
i want to book delhi to mosco and moscow to tomsk flight but unable to make payment as visa and master not accepted