Air China was established in 1 st July 1988. According to the statistics updated on December 31, 2015, Air China has a fleet of 590 passenger aircraft and freighters of mainly Boeing and Airbus families, with an average age of 6.2 years. It operates 360 routes, including 100 international routes, 15 regional routes and 245 domestic routes. It serves 174 cities in 40 countries and regions, including 64 international cities, 4 regional cities and 106 domestic cities. By working with other member carriers of the Star Alliance, Air China offers access to 1330 destinations in 193 countries.
Air China Airline Vancouver Airport Office Address:
Suite 4415-3211, �Grant Mcconachie Way, Richmond, B.C., Canada V7B 0A4, Vancouver, Canada
Air China Airline Reservation office telephone contact numbers:
1-604-303-3555
Email:
Fax: 1-604-303-3552
Working hours
Map
Official website: www.airchina.com
Check your flight status here: ewww.airchina.com/flightstatus
Air China Airline baggage services telephone contact numbers:
1-604-303-3555
For baggage inquiries : Air China airline baggage inquiries
Contact information for passenger complaints:
E-mail: [email protected]
Mailing address<s/trong>:
Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China
Complaint Telephone: +86-10-59036666
Fax +86-10-95583
Business Hours: 8:30 am to 8:00 pm (Beijing Time), Monday to Friday
When you call or write us an email, please use only the Chinese and English languages.
Near-by Airports: Vancouver International Airport, Victoria International Airport, Victoria Inner Harbour Airport
Attractions in Vancouver: Stanley Park, Vancouver Aquarium, Queen Elizabeth Park
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List of Air China Offices
Types of Planes / Air craft available with Air China Airline
- Airbus A319-100
- Airbus A320-200 (Deliveries from 2014)
- Airbus A320neo (Deliveries until 2020)
- Airbus A321-200
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-200
- Boeing 777-300ER
- Boeing 787-9 (Deliveries from May 2016)
- Comac C919 (to be announced)
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Phoenixmiles
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Rate your experience with the Air China Airline Vancouver Airport Office in Canada: (click on the stars below)
Hello, Air China, I am going to Chongqing, China, from Vancouver, Canada in April, 2018. I’m looking at one of your flights and wondering how many hours I need to change planes in Beijing. Thank you for letting me know so I can book my flight with you accordingly.
Dominique Gosling
Dear Air China.
I am writing you this letter because of my utter disappointment with Air China. In my over forty-five years (45 years) as an international traveller, Air China flight number 880 from Montreal, Canada to Beijing, China on April 15th. 2018 would rate as the worst…ever! Bad weather, deicing etc.should never be used as excuses to keep passengers locked up inside a stuffed commercial airline carrier for over 3 hours without a cup of water served!
The situation kept getting worse as the time progressed. A departure time of 4:10pm was pushed back until after 9:00pm with none of Air China’s ground crew having a clue of what’s going on. They kept on making false promises in the midst of absolute chaos. When we finally got on board the plane, the “stuffed” aircraft full of passengers was again kept on ground for over 3 hours with no service whatsoever was offered to the economy class.
Very little did I know that my first trip to this great nation of China was off to a dreadful start.
Regardless of the classification of my fare, it still cost me almost $1,400:00 US funds for what turned out to be a one way trip….What a disgusting service indeed! To worsen matters, upon our arrival in Beijing, myself amongst many other passengers from Canada were left scrambling for our luggage wondering what next to do in a strange land. I had already missed my connection flight to the Spring and beautiful city of Jinan, while those waiting to receive me (business associates) were wondering what went wrong for my not showing up in spite of all the planning that had gone into this business trip!
Nonetheless; I along with other stranded Canadian travellers were attended to in a lackadaisical manner by Air China’s customer care representatives.
Please bear in mind that I could not find my luggage in Beijing and which was said to have been sent to my final destination in Jinan by the staff at the Air China luggage center. This is contrary to what I was told in Montreal that I was to pick up my luggage in Beijing as I had already missed my connecting flight and to re-check in the following day on the next available flight. It was all confusion mixed up in lies and incompetence.
At about 1:00 am after a 13+ hours flight, we were finally driven off to some makeshift motel where the staff decided to put “total strangers” together in the same room, saying…”Two people, same country, same room. If you want to be one person in one room, you pay 200 RMB Yuans extra”…???
What a shame and irresponsible practise without liability on the part of Air China. As Canadians, fellow human beings and most of all paying customers, we deserve better and more respect than such an awful treatment. I refused to be put into the same room with a total stranger and was eventually put into room by myself. I did not close my eyes to sleep until after 3:30 am, two hours after arriving at the motel because I had to wait until every other guest was checked in as for them to see if I could be accommodated into a room all by myself with no stranger to share with. You better believe it!
The following evening I arrived in Jinan City, still without my luggage. It was not until April 21st 2018, six (6) days after departing from my home base in Ottawa, Canada that my lost and now found luggage was brought to me at my hotel room, “Damaged” all wrapped up in a green burlap sack.
I had no choice but to scramble for some new attire to attend all my business meetings. So the nightmare continues. I had to reach out to Canada for emergency funds because my Mastercard was not readily accepted by most outlets in China. Fortunately, my Chinese hosts were quite understanding, graceful and helpful. I was driven all around the city trying to find stores which offer apparels to fit my size.
It ended up costing me almost 4,000 Yuans to purchase several necessities. My damaged suitcase costs over $150:00 Canadian funds an equivalent of 750 Yuans, making a total of over 4,750 Yuans in losses. It is unbelievable that Air China, irrespective of all my inconvenience, had the audacity to pay-out ONLY 890 Yuans. The most annoying part is that I was given an excuse that I provided hand written receipts. I do not write in Chinese, do not speak Chinese and do not understand the culture and practise of the people of China. So many other parts of the world do offer hand written receipts, and China is no exception. Moreover, I had one just one hand written receipt tendered by a shop owner that claimed she was just setting up her clothing store and does not have a POS system set up as yet.
Air China customer relations department in China has proven, unworthy, disrespectful, lacking perspicacity and unappreciative of my business.
It is worst to contact Air China customer care for reschedule of ticket and no other way to contact them.
Hello Air China
I am writing this comment as I am very disappointed with Air China as trying to reach Air China customer care number and also Vancouver number from past 2 days but unable to reach. In customer care it says we are having large number of calls and in Vancouver office no one is answering. It just goes to voicemail.
My name is jaspreet singh I am living in canada I bought ticket of Air china my flight was on 10 december its 7th december , I am receiving a email from third party that Air china has cancelled my ticket without any reason I have nothing to say in that, and they will refund me, at first I was very very disappointed and I was not ok with the refund then I got to know that they are not even refunding me half of the amount. I am going to file a case against them