Arik Air Customer service Office in Abuja, Nigeria Phone number, Address, Email, Working hours, Google map location
Arik Air is a Nigerian airline operating mainly from two hubs at Murtala Muhammed International Airport near Lagos and Nnamdi Azikiwe International Airport in Abuja. It was founded on 2002. Arik Air’s head office is the Arik Air Aviation Center on the grounds of Murtala Muhammed International Airport in Ikeja. Arik Air serves a network of regional and mid-haul destinations within Africa.
Arik Air Abuja, Nigeria Address: 1 Aguiyi Ironsi St, Wuse 900271, Abuja, Federal Capital Territory, Nigeria
Phone: 234 (0) 1279 9999
Email: customerrelationsdesk@arikair.com
Working hours: Monday-Saturday 8am-5pm, Sunday closed
Map: View location here
Arik Air Customer Care
Our 24-hour dedicated Customer Care Centre can be reached on +234 (0) 1279 9999
Customer Services / complaint / compliment Email: talktous@arikair.com
Arik air 24-Hour Central Reservation / customer care service number +234 (0) 1279 9999, +234 (0) 8077793501, +234 (0) 8157779472, +234 (0) 8157779481, +234 (0) 8157779479, +234 (0) 8157779470
For refunds, email: arik.refunds@arikair.com
Arik Air Official website: http://www.arikair.com/ng
How to Web Check-in Arik Air?
Procedure to do web check-in or online check-in Arik Air
- Visit www.Arik Air.com/in/gb/online check-in
- Enter the Booking Reference (PNR) and Last Name.
- Click Search.
Arik Air Online Check-in: www.Arik Air.com/in/gb/online check-in
Note: Check in Arik Air online check-in from 24 hours before the scheduled departure of the flight to 5 hours before International Flights and 3 hours before Domestic & Regional Flights.
Check Arik Air schedule here: www.Arik Air.com/in/gb/flight schedule
Check Arik Air flight status here: www.Arik Air.com/in/gb/flight status
Arik Air Baggage Allowance
View Arik Air Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
How to change mistakes in your name, flight date and refund ticket in Arik Air?
View How to change mistakes in your name, flight date and refund ticket in Arik Air through the above link.
Arik Air Offices Worldwide
Find Arik Air Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Types of Planes / Air craft available with Arik Air
Total fleet: 23
Airbus A330
- Airbus A330-200
Airbus A340
- Airbus A340-500
Boeing 737
- Boeing 737-300
- Boeing 737-700
- Boeing 737-800
Canadair CRJ-100 Series
- Canadair CRJ-200
Canadair CRJ-1000
- Canadair CRJ-1000
Canadair CRJ-900
- Canadair CRJ-900
De Havilland Canada DHC-8 Dash 8
- De Havilland Canada DHC-8-300
- De Havilland Canada DHC-8-300
Fokker F50/F60
- Fokker F50
Queries handled by Arik Air Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Arik Affinity Wings
Is there any problem / complaint with reaching the Arik Air Abuja, Nigeria Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Arik Air Abuja, Nigeria: (click on the stars below)
Can’t reach any of the lines…booking issues… Tried booking online but no seat options for me to choose from, Just want to be sure if I can go ahead and make payment,thank you.
I need my e ticket sent to my mail box so I can get it printed.it’s been delayed after several mails sent.My booking ID is 16ACGP
Your customer care services is nothing to write about both in areas of sending email, phone calls and even text message. When people are looking for work, they look so humble to get. When they are there after about three or six months after probation, attitudes and negligence towards what they sign for changes completely. Nigerians learn to fear God. I only feel for the owner of the company
Try managing my booking by changing my travel date but got a reply ” error, pnr not found “
I make payment for a ticket, I was a debited but the ticket is not confirmed, I try to reach out to your customer care on line for more than three hours no help from any one… So frustrating and painful…
Good day.
I boarded Arik from Abuja to Lagos on the 7th September 2021, flight w3734 boarding time was 18:25 but the flight was delayed, by the time will finally arrived Lagos my luggage was temper with and all my 3 charger was stolen, an iwatch series 5 charger, iphone charger and a vivo v19 charger.
Kind investigate this issue.
Good morning,
This is just to notify your office that I didn’t book 7am for August 28 flight as informed by your customer care service during my call in earlier this morning and will not travel with same either.
It’s amazing to know you just reschedule flights for passengers without notification, so if I had not called in today for a change I will not have known. Sorry I can meet up with 7am and won’t go in that flight.
Attached herewith are the bookings. I did the booing myself and have my copy of the bookings.
I will await your response and note that WE WON’T TRAVEL IN ANY FLIGHT EARLIER THEN OUR SCHEDULED TIME
The Yilbe-Benjamin
How much does it cost to do home delivery from Nnamdi Azikiwe international airport to IMO state airport then to my house?.
My name is Belynda Ochete. I booked my flight for 9:30 WS907 from Abuja to Lagos. I would like to reschedule. Your airline number is not reachable.
After delaying my flight from sokoto to LAGOS on the 26th of October 2018, the flight from Abuja to LAGOS was canceled and no provision was made for the passengers in Abuja. My main concern was that I was not feeling fine, the moment I got to Abuja airport I went straight to the clinic where I was given some drugs and I was ask to go to the arik office with a note that they should provide me with a place to sleep. I was neglected and I was dying all night. I’ll make a case with that note. It’s was a bad experience and they must pay for it.
on Saturday 23rd December i was paying for flight reschedule for a passenger with flight code MGDZWH. amount – N16,578
the person at the counter tried my atm cards severally due to bad network and i was debitted trice.
twice on my Zenith account and once on my Parallex account.
i was given declined reciepts to settle it with my bank if my money wasnt reversed, its well over a month and only one was reversed two mondays ago on from zenith but the other two havent been reversed the banks are saying Arik air has refused to refund the money and are saying service was rendered. please check your records we ended up using the atm and paying cash. kindly refund my money urgently ive spent alot going to banks everyday trying to get my money back.
Is refund no longer honoured when cards are debited twice? This is five (5)months after complaining!!!
I made an online booking for Arik flight from Lagos to Abuja for a friend on September 6, 2018. I got debited twice for the booking, because the first attempt said unsuccessful, but I got double deduction alert on the second attempt which was successful.
I went to your office at Transcorp the second day September 7, 2018 to lodge the complain, and the details of the booking were supplied to the officer on ground, and she promised the money will be refunded soonest. After three weeks without any response or refund, I went back to the office and was asked to wait another four weeks. Exactly two months (November 26, 2018) after the second visit to your office at Transcorp, with no refund nor response, I sent a mail that was acknowledged and replied. I was asked question about the booking reference LRE6AB, and I responded almost immediately.
What I don’t understand is what is delaying the refund of my money, after the official complain. I had gone to the office to lodge the complain well ahead before the flight time. And my request is not ambiguous nor unverifiable. I paid for the same person, for the same flight, at the same time, and if not for the possibility of online error, there is no how a person can book for two tickets with same name on a flight.
Please I want to know what else I need to do to get my money back.
Dear ArikAir,
It’s just appalling how you neglect customers and their complaints. It’s shows how weak your customer relationship is. May I remind you that without these customers, you wouldn’t be in business. It’s either you’re debiting people wrongly or cancel & reschedule without their consent. Things cannot continue like this.
Kindly, refund me my money for canceling my flight to owerri on7th Feb. & return to Abuja on 11th Feb. 2019. It’s a little less than NGN50,000, but I won’t be treated like other people. I’ll carry placard if need be. You’ve seen how easy the country has become. Don’t provoke people. It will take you 30days to refund customers, how insensitive can you be? You forget that the person might need to rebook on another airline almost immediately. Just filter out my email and settle me to avoid drama. I work very hard for my money by God’s grace. And I won’t have you mess with me. Please refund me, biko. I don’t want to visit you in Transcorp in this mood.
I couldn’t access my booking. It indicates error. Pls, I wanted to make changes on my travelling date.
I did not get a feedback from the Arik team with respect to my Payment on flight with reference NSJXFL, therefore I resorted to buy another flight ticket. This is what I avoided but the Arik team has been efficiently unhelpful in this matter, even the customer care number is unavailable after multiple tries to call back in an hour as proposed by your customer care on saturday 07.09.19. I have tried today again and no response.
I hereby demand a full refund of the 60,004 naira payment.
It is sad that you disregard customers and reading the comments here further proves it.
I need my money back and i won’t be patient for the back and forth that Arik specilazes in. It is easy to take money off customers but hard to return it. IT IS VERY SAD AND THIS SHOULD BE RESOLVED!!
I pre booked a flight from my phone on the 14th of november 2019 for abuja- lagos 9am-10.15.The flight is scheduled to be for the 22nd of november 2019.However after payment i received an error message and no mail was sent to me as to the information concerning the flight details.I have attached to this message the debit alerts having all infos you will need to help me book this flight and let me habe details before the due date.Thanks as i expect your reply.
Pls I’m a passenger named Benedicta Uku (pnr: z4awt4) whose precise date of birth is 05-05-1993. I made an error by inputting 05-05-1993. Pls do help me to correct it. The flight is 15:00 on Monday 28 October 2019. Thanks.
Matilda Zibiri I was giving a discount on the 22 /11/2018 and I am booking my next fly on the 10 Dec I needed that discount on my ‘next flight if considered I will
be greatful Matilda
Do arik accept IT students from Aerospace engineering department?
Hello
RECEIPT AND TICKET
Be informed that I booked an online flight today for Benin-Abuja route for 12/12/2019.
I wish to note that I have not received any documents in respect of the transaction.
Looking forward to your anticipated.
RECEIPT AND TICKET
Be informed that I booked an online flight today for Benin-Abuja route for 12/12/2019.
I wish to note that I have not received any document in respect of the transaction.
Please send PNR and other documents.
My flight was cancelled on Saturday, please I need a refund. The customer lines are not picking up. Please reach me on 08130946474
My flight was cancelled on Saturday 18th jan 2020 morning and uptill now I have not received any refund of payment and the customer service lines are not helping matters. Please reach me via this number so I can supply my flight details and get my money back. 08130946474
How can I receive my items from Abuja airport to ibadan
Please I booked a ticket to travel tomorrow, but some thing came up. I wanted to know if my flight can be re schedule for Thursday.
Dear Arik,
I made payment for this ticket through your GTpay and I was deducted but after payment I was not brought back to the Arik online booking pay to get my air ticket.
Please confirm this for me and issue me the ticket now.
Find attached the Reservation booking that I paid for.
Find attached the GTpay page what it’s saying
Find attached also Transaction details from my phone, showing payment to Arik
I made the payment from Abode I. Olusegun, 2008891808, First bank
Thanks
Dear Arik,
I paid 23,995 just this evening via the GT 737 with my brother’s ATM card. I was debited and it showed transaction successful on the payment site. When I got redirected to the Arik site it showed payment unsuccessful.
Kindly help me resolve this issue as I need to pay for that flight before my reservation expires.
Below are my details:
Reservation Number: 12C0S4
Last Name: Ademoluti
Thanks in advance for your cooperation.
Best Regards
I was debited twice for a ticket reservation I made on 1st November 2020 by name mr aghisi Samuel. With reference Num 12MGQU please kindly rectify this problem and refund me back
Why do we pay for infants below a 1 year old for local flights. ??
So this wicked company refuse to refund me my money, since 2018, don’t worry heaven will fight you guys and you will pay dearly for this
Good day,
Have been trying the customer care since yesterday but line busy up till now… my suppose flight to Enugu on the 19 Nov 2020 PNR – 12ZZC1 was canceled due to operational reason best known to you and have been trying to request for refund but no avail…. please I want to know when there will be a flight going to Enugu so that you can schedule me on it… will be waiting for your reply
I had the same issue, the customer care number is a silly scam, it will never go and they will never reach you. trust me, I lost a lot of money because of this airk game. till now they are telling me stupid stories
Please, I wanted to make changes on my travelling date but couldn’t access it via my manage my booking. What’s the solution. Also help me with Arik valid phone number.
I booked to travel to Abuja from PH on the 15th December 2020 but later decided to cancel the booking. Tried all the phone lines but no response
Dear Affinty Wings,
I booked with and paid for a ticket via the Arik website. I am yet to get a ticket for my trip on the Abuja-Yola route for December 15, 2020.
I cannot reach the numbers for customer care, my PNR is 130G1B my surname is Ali and other names are Idi Halidu Ali.
I hope I can get some support to do my trip tomorrow.
Thank you.
Idi H. Ali
I have heard of this a lot about arik scamming customer, till I became a victim too. its a shame an organisation like this tell lies not to pay back with no justification. and customer care number never go, giving me the feeling you do so to get away with your evil intention.
why steal our hard end money. here is my number 08034682607 and reference number 183406 if you think you care to resolve our case
Good day.
I boarded Arik from Abuja to Lagos on the 7th September 2021, flight w3734 boarding time was 18:25 but the flight was delayed, by the time will finally arrived Lagos my luggage was temper with and all my 3 charger was stolen, an iwatch series 5 charger, iphone charger and a vivo v19 charger.
Kind investigate this issue.
i BOOKED FLIGHT WITH RESERVATION NO. (PNR) 132YS6 (PORT HARCOURT TO ABUJA) FOR MY SON JOSEPH DAMBO AND HIS FRIEND AUBERON AGUGUO. UNFORTUNATELY DUE TO SECOND WAVE OF COVID -19 I CALLED THAT THE FLIGHT SHOULD BE PUT ON HOLD WHICH WAS GRANTED. I REQUESTED FOR AN EMAIL BUT WAS TOLD NO PROBLEMS. THE FEDERAL GOVT. HAS APPROVED 18 TH JAN. 2021 FOR RESUMPTION OF UNIVERSITIES AND HENCE I TRIED TO RE BOOK USING THE PNR NO. 132YS6 UNFORTUNATELY I RECEIVED AN ERROR MESSAGE. ( PNR OR NAME INCORRECT). I CALLED THROUGH YOUR CALL CENTER BUT COULD NOT SPEAK DUE TO THE LONG QUEUE. KINDLY ADVICE FOR I NEED THEM TO FLY TO ABUJA ON 19TH JAN.2021 FOR THEIR SCHOOL RESUMPTION.
My daughter after about a year in the house no thanks to ASUU and COVID 19 was glad she was going back to UNILORIN to resume. The flight was booked for Wednesday 24th February 2021 at 12.45 pm. She was early at the Airport and checked in for the trip to Ilorin. Nobody said anything about the flight till about 1pm when she inquired. She was told that the flight left earlier than the scheduled time and was pre-cooked for Sunday that 12.45 pm. Please I want an explanation. Thanks
My LAGOS flight on the 26th of February 2021 was delayed and canceled and no provision was made for the passengers.
Now I made payment for a ticket, I was a debited but the ticket has not been confirmed, I tried to contact and reach out to your customer care on line for more than two hours no help from any one… So frustrating and painful…
Good day Arik,
Please i need a customer care line that works, I just booked and paid for a ticket with PNR no 13JHU7 from Abuja to Lagos instead of Lagos to Abuja.
Kindly help rectify this .
I book flight online I was debited but could not receive reference number
I want to reschedule my flight but none of the numbers is going through
Good morning, I tried to book a flight yesterday and I was debited twice without the flight booking going through and up to this time the money is not refunded.
I have been trying to call the customer care number and no response since yesterday, please I need my money to be refunded back to my account so I can book another flight
Good morning please i booked ticket to Abuja this morning and was debited but yet to see any message or email to confirm my booking what do I do please
Please how can i retrieve my documents i forgot on yesterday evening’s flight W3 767 from Portharcourt to ABUJA.
Please i have been trying the customer care number but it’s no one is picking up.
Please I’ll be expecting a reply soon.
Flight ticket rescheduling
Hello my name if Ibrahim Aliyu master I booked a flight from Abuja to Lagos for Thursday 3rd of March but when got a mail showing my flight is for 2 of March. How can I resolve this issue
I paid for home delivery but the man scam me and he stop picking up my call I don’t know what happened even my goods I was unable to get it
This is a reminder for my refund 21 of may 2022 from Abuja to Kano and my flight was cancelled only to wake up seeing I won’t be able to fly !! 1637JO is my reference number ….. this more than 45 working days !! Before I drag you people on air with my radio platform kindly refund my money !!! Thanks Williams Omobolaji Gtbank 0167410444
Hello Guys,
I need to get the ticket which i booked for 25th September. I made a payment via your website and it went through but I never got the ticket sent to me.
Also check attachment.
I hope this can be resolved so that I get my ticket as soon as possible.
From UBA Bank
Time: 22;23:03
Reference: S45460550
Amount: 71,001naira
Type: Debit
Statues: Successful
Narration: Web Pur @ -ARIK AIR
2083798190 2083798190
I have booked a flight from Yola to Abuja today 6th of October against the flight date of 10 October, and my account was debited but i was not having the e-ticket. the details:
Name: Babangida Kawu
GSM: 07036170228
email: kawubabangida82@gmail.com
Used Bank: UBA
Amount: 71,000
Route: Yola to Abuja
Flight Date: 10/10/2022
I made payment for ticket Abuja to lagos for 7 am date 11
And I haven’t gotten Approval for the payment
Please kindly respond back
I booked a flight going from Abuja to Lagos Nigeria, with name: AMARACHI KANU. PHONE NUMBER: 09158790228, I was debited but couldn’t proceed to get the booking reference number as result of network failure. Please how can I get the reference number to proceed with the booking?
I am so so disappointed in Arik Air. We booked a domestic flight 2weeks ago (booking reference 189AYN) for our daughters returning from school to Abuja today 22 July 2023, we checked in a night before; that’s yesterday only to get an email this morning that the flight has been cancelled. The most annoying part was that these children were already at the airport in order not to miss their flight. All efforts to reach Arik Air customer service proved abortive, their numbers were ringing with no response. This is inhuman, unacceptable, and poor of this Airline. This is the real definition of inefficiency and ineffectiveness. It’s sad and we should be duly compesated