Austrian Airlines: How to file a complaint related to baggage / flight delay / cancellation / Miles & More (Frequent Flyer)?
Austrian Service Center: +43 (0) 5 1766 1000
Miles & More Service Center: 1800 102 5838
E-mail: office@austrian.com
- Visit Austrian Airline Complaint Website
- Select the category in which you would like to make a complaint
- If it is related to baggage, then select bags and choose the sub category as damage / missing / delayed and submit a claim relevant to your selection
- If your topic is about to complain about the airline, then choose compliments and complaints and select the reason.
- If it is delayed / cancelled flight, enter the contact details: name, country, address, city, state, postal code, email, phone number, Frequent flyer number
- Enter the Flight number, date, origin, destination
- Additional information if you would like to enter
- Submit
- You may also contact Austrian Chat Assistant 24/7.
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How to request for disability assistance in Austrian Airlines?
Special Cases Desk Fax: +43 5 1766 51043
Email: specialcases@austrian.com
- Visit Austrian Airline Complaint Website
- Select Disability assistance and request
- Click Next
- Enter the contact details: name, country, address, city, state, postal code, Frequent flyer number
- Enter the phone number, email
- Select what type of assistance requirement
- Connection assistance for customers with cognitive disability
- Portable oxygen concentrators (POCs)
- Wheelchair
- Medical devices
- Other special assistance needs
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FAQ
How to complain in Austrian Airlines?
To complain call Austrian Service Center at +43 (0) 5 1766 1000
How to request compensation for delayed baggage?
For Claim Delayed Baggage Compensation
- Contact a Baggage Claim Desk.
- File your delayed baggage claim immediately.
- Request an overnight
- Ask for an allowance for reasonable expenses.
- Check the status.
- Claim
What costs are incurred booking / cancelling the flight?
The ticket can be re-booked or refunded depends on the booked tariff and its fare provisions. For information on rebooking and cancellation, please refer to the fare selection during online booking and on your booking confirmation.