Avianca Sales Office in Bogota, Colombia 3

Avianca S.A the national airline and flag carrier of Colombia since 5 December 1919, when it was initially registered under the name SCADTA.It is headquartered in Bogotá, D.C. with its main hub at El Dorado International Airport. Avianca also comprises a group of seven Latin American airlines, whose operations are combined to function as one airline using a code sharing system. Avianca is the largest airline in Colombia and second largest in Latin America.

Avianca Airline Bogota Colombia Address:
Calle 73 # 9 – 42. Local 101

(+57) (1) 3 172 889 – +5717421154 Ext. 101


Working hours
Monday to Friday 8:00 to 18:30
Saturdays 9:00 a 13:00

Map: View direction here

Avianca Airline Official website:

Avianca Airline Online Check-in:

Note: Online Check in begins 24 hours before departure, and up until 45 minutes before your flight’s scheduled departure time.

Avianca Airline Check-in timing

Check Avianca Airline flight schedule here:

Check Avianca Airline flight status here: status

Avianca Airline baggage services telephone contact numbers:

Avianca Airline Baggage Allowance

View Avianca Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near by Avianca Airline office in Colombia:

View the nearest Avianca Airline offices in Colombia and the address, phone number, website and more.

List of Avianca Airline Offices around the world

View the Avianca Airline offices address, phone number, email through the above link.

Types of Planes / Air craft available with Avianca Airline

Total fleet: 173

  • Embraer 190
  • Cessna 208
  • ATR 42
  • ATR 72-600
  • Airbus A318-100
  • Airbus A319-100
  • Airbus A319neo
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-200
  • Airbus A350-900

Queries handled by Avianca Airline Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, LifeMiles

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3 thoughts on “Avianca Sales Office in Bogota, Colombia

  • Anton Braun

    We have got an information about a flight schedules change
    17.04.19 Bogota – Quito AV 8371 06:42 08:25

    The transfer time between our connecting flight
    17.04.19 Quito – Baltra AV 1688 09:10 10:24
    is now only 45 minutes.

    Are you sure that we can catch the flight to Baltra ? On the next day we are going on a cruise ship, so we must reach Baltra on this day.

    Bookingcode: KLLNCN
    Business class

    Passenger: Mrs. Margit Braun
    Mr. Anton Braun

    I’m looking forward to hear from you.

    Best regards from Germany
    Anton Braun

  • Brigitte Tait

    June 05, 2019

    Avianca Airlines

    Re: Record locator WQUJD7 – Mr David Bott and Mrs. Sarah Bott

    Tickets were issued on February 20, 2019 – ticket #’s 134 7201 337713/714

    My clients are traveling with National Geographic from SFO to the Galapagos Islands. They originally were booked from SFO to GYE to arrive on 31 August, 2019. National Geographic provided the tickets from GYE to Baltra and back.

    On 25 April, 2019 American Airline cancelled their flight from MIA to GYE.
    So they allowed me to book them to GYE one day earlier. We were not advised why they cancelled the flight. On Friday May 31, 2019 National Geographic contacted me that they had to change the arrival and departure city to Quito as GYE would be closed on the 31st of August.

    After much hassle which took all day, American Airlines finally gave permission to change the flight from SFO to UIO and I re-issued their tickets.

    I accidentally cancelled the flight from GYE to LIM on September 6 and rebooked it from UIO to LIM. The next day I realized that the airport would be open on the 6th and I should not have rebooked them.
    I am requesting that you would reinstate the flight from GYE to LIM on AV 7390 on September 6. Otherwise I have to reissue their tickets at my expense.

    Your assistance is greatly appreciated. I am hoping for your earliest reply.

    Best Regards,

  • Robert Simpkins

    We are very disappointed and saddened. We received UATP cards for flights cancelled in 2020 because of COVID. And have been unable to use them towards a new ticket purchase.

    We have just booked flights with Avianca from Panama City via Bogota to Barcelona and were planning to use our UATP credit towards the price of the flights.
    New booking code: 4LYLJZ
    New ticket numbers: Carol Simpkins: 202 2472087038 Robert Simpkins: 202 2472087039
    Carol Simpkins: LifeMiles number 13496238490
    Robert Simpkins: LifeMiles number 13496238921

    We joined MyAvianca, and attempted to book flights for each of us individually, but when we entered the details of our UATP cards to make a part payment towards the tickets using the money on them, the website said “Oops! The data you entered does not match”. We presumed we could pay the ticket partly by UATP card and the remainder of the price by credit card.
    As we needed to book our flights we went ahead and booked for both of us together. Hoping to be able to get a refund on our cards afterwards.

    There is no chance that we will be able to travel to Columbia again in the future (we are of advanced years)
    We would therefore like to enquire how we can receive a refund of the balances on our UATP cards.

    Details of the flight that was cancelled in 2020:
    Sat April 25, 2020 Dep Cartagena Rafael Nuñez Airport 18.11 Arr Bucaramanga Palonegro Airport 19.34
    2020 Booking code: OPSFZ2
    Carol Simpkins: TICKET NUMBER : ETKT 2022469541399
    Robert Simpkins: TICKET NUMBER : ETKT 2022469541400

    Carol: Your Avianca-UATP Card details:
    Card number: 120290021962792
    Expiration date 12/22, Card Balance USD $ 78.13
    Robert: Your Avianca-UATP Card details:
    Card number: 120290021677945
    Expiration date 12/22, Card Balance USD $ 78.13.

    Your assistance in this matter would be greatly appreciated.
    Yours truly
    Robert and Carol Simpkins
    [email protected]