Cebu Pacific Kowloon, Hong Kong Sales Office number, Address, Online Check-in, Flight status, Pregnancy 18

Cebu Pacific Kowloon, Hong Kong Sales Office Phone number, Address, Email, Hours, Google map location

Cebu Pacific was established in August 26, 1988 (as Cebu Air), commenced operations in March 8, 1996 which is the Philippine low-cost airline. It has its head quarter in Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, Philippines.

Cebu Pacific airlines Kowloon Sales Office Address: CEBU PACIFIC AIR Hong Kong Sales Office Office
(Organic Ticket Office)Room 407, 4th Floor, Mirror Tower, 61 Mody Road, TsimShaTsui East, Kowloon, Hong Kong

Sales Office telephone contact numbers: (852) 2722-0609, 852-5803-3088

Fax: (852) 2722-1993

Working hours: Monday- Friday 9am-5.30pm

Map: View location here

Official website:

Online Check-in: check-in

flight status here:

Cebu Pacific airlines baggage services telephone contact numbers:
(6088) 214-692 /
(6088) 221-313

Cebu Pacific Airlines Baggage Allowance

View Cebu Pacific airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates, Flight cancellation, Seat selection, Unaccompanied minor handling charges in the above link.


Cebu Pacific Airlines Customer Care Phone number | Email

Check the above link to know the Cebu Pacific Air customer care phone number, email etc.

Cebu Pacific airlines Customer care:

Group booking:

For Cebu Pacific (5J) & Cebgo group rate queries:

Working hours: Monday to Friday from 0800H-1200H and 1300H-1700H except Holidays.

Phone: +632-2905241 to 42 and +632-8027163.

How to change mistakes in your name, flight date and refund ticket in Cebu Pacific?

Cebu Pacific airlines Customer care:

Cebu Pacific group booking:

For Cebu Pacific (5J) & Cebgo group rate queries:

Working hours: Monday to Friday from 0800H-1200H and 1300H-1700H except Holidays.

Phone: +632-2905241 to 42 and +632-8027163.

Cebu Pacific USA Contact number:

Toll-Free Hotline for Air Travelers with Disabilities Phone: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

Aviation Consumer Protection Division phone: at 202-366-2220 (voice) or 202-366-0511 (TTY),


Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590

List of Cebu Pacific Offices

Types of Planes / Air craft available with Cebu Pacific airlines

Total fleet: 57

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A321neo
  • Airbus A330-300
  • ATR 72-500
  • ATR 72-600

Queries handled by Cebu Pacific airlines Customer care:

Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Getgo


1.what is the procedure eligible for refund?

Eligible for refund if your flight was cancelled by Cebu Pacific or if it’s delayed by at least three hours and you have not yet rebooked nor converted the flight to Travel Fund at the time of cancellation.

For refund via

2.How long is the refund processing time?

CEB will process refund requests within 15 calendar days. Actual crediting of refunds to the guest’s account will depend on the issuing bank.

3.How long is the Processing time for cash refund request?

To process your request as soon as we get the complete details. Due to the volume of requests we receive, allow us to process your cash refund within two (2) months.

4.What are the documents to bring when i pick up the cheque?

Two (2) valid IDs showing the name you submitted on the Cash Refund Application form.

  • Driver’s License / Passport
  • GSIS/SSS Membership card with picture and signature
  • Alien Certificate of Registration (ACR) / Immigrant Certificate of Registration
  • Professional Regulation Commission (PRC) ID / Tax identification Number (TIN) card with picture and signature /
  • Company ID with picture
  • NBI Clearance / Police Clearance / Barangay Certification
  • Postal ID / Voter’s ID
  • Senior Citizen Card

5.How many terminals are there in Kota Kinabalu airport?

Two terminals

6.How to change my flight date Cebu Pacific?

For cancelled flights, you can rebook anytime.

7.How to get my money back if I cancel my flight?

To cancel your flight months, the same refund of taxes and fees from the airline.

Is there any problem / complaint with reaching the Cebu Pacific Kowloon Sales Office Address or Phone number? Please report any issues using the below comment form.

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18 thoughts on “Cebu Pacific Kowloon, Hong Kong Sales Office number, Address, Online Check-in, Flight status, Pregnancy

    • Kwok Leung Chan

      The 2 Hong Kong offices of Cebu Pacific in Tain Sha Tsui and Central are incorrect and the phone number 27220609.
      I wanted to arrange the refund of two sets of flight tickets (Booking Reference No. PFCBKZ & IHZC9D).
      The flights of the tickets were cancelled due to COVID and Cebu Pacific approved in email that I can “Rebook flight ticket”, “convert to travel fund” or “request for refund”. However I can proceed online to request for refund, so I proceeded to the HK Office of Cebu Pacific to arrange for the refund.
      Nevertheless the 2 addresses of Cebu office in HK Tsimshatsui and Central are incorrect and the phone number 27220609 does not exist.
      Grateful if you would provide me the Cebu Pacific HK office address and advise how I can proceed with the refund.

    • Sky si

      My flight ticket have been changed once due to COVID-19 before. Reference no. DH4GJT. As said by the agent before, I can rebook it at any time . However, it charges me $3xxx when I try to reschedule the flight. It is unreasonable because it only charge me $29xx for a new booking! It is grateful if you can reply me via my email

    • Eliza Garces Ronquillo

      Sir/ Madam my sir mistake type on my middle name sir I want to correct it. my booking ref. # MWDTJR
      Eliza Garces Ronquillo is my correct name.
      Thank you

  • Ziaudeen Ahamed Mahmood

    My booking ref : SL4BPH

    My GetGo membership # 4048599072

    I am unable to add my (captioned) booking

    Please advise how to rectify.

    Thank you

  • Cecile Mamuad

    My fligth for April was cancelled? How can i refund my my money? Do i need to go to your office coz i booked online and paid at Metrobank in Hongkong. Thanks

  • Peter Geisel

    Dear i look for a flight from Hong Kong to Manila asap for example on 20 January.
    I stay in Kowloon the REGAL KOWLOON HOTEL
    My phone number is 5331 8564
    I have large luggage 50 Kg
    Need the Booking if possible tomorrow, i come ins office.
    Please call back asap
    Peter Geisel

  • Susan Tse

    My helper is going back to Manila on Feb 27 taking the 9AM flight. she iwill conduct a Covid-19 Test on Feb 25 at 10am and will get the results on Feb 26.

    My question is you required the Covid Test conducted within 48 hours from her flight, but by the time she arrives in Manila will be around 11:30am, which will past the 48 hours she actually did her test.

    so do you consider the actual time she did the test? or from the result we get the next day?

  • Sam Ho

    I am trying to rebook my return ticket (KMJW2R) with your website, but seems i am buying another ticket. Should I need to pay the second ticket in this moment? Please advise what should I do to rebook my flight.

  • Magggie Ng

    I would like to buy the air-ticket at your Kowloon office today’s afternoon. May I know your office address and office hours. Thanks.

  • Maggie Ng

    I would like to buy the air-ticket from your office today’s afternoon. Therefore, could you please let me know the following office address, contact telephone number and office hours are correct? Thanks.

    Room 408-9, 4th Floor, Wing On Plaza, 62 Mody Road, Tsimshatsui East, Kowloon.
    Tel: 2722-0609 or 5803-3099
    Office hours:
    9:00 am to 1:00 pm and 2:00 pm to 5:30 pm

  • Melarpiz Remalyn

    Tried my best to rechange my flight, but not able to do so.
    YLDEVN is my booking number.

    I engaged with a CS and they hold the rechange flight for me, but no way I can pay my difference.

    Please help.

    Also, I couldn’t log in to my account in Cebu Pacific Air to manage my booking, please help too.

    Thank you

  • Calvin Leung

    I booked the flights for my helper to the Philippines yesterday. I just noticed the month of Date of Birth was input wrongly during check-in the flights on 5 April, but I could not update it anymore. Could you advise me how to fix it as I am afraid my helper could not get on the plane? Many thanks!