China Eastern Airline Representative Office in Toronto, Canada 14

About China Eastern Airline:
China Eastern Airlines Logo

Headquartered in Shanghai, China Eastern Air Holding Company (CEAH) is among China’s three major air transportation groups. As the core of CEAH, China Eastern Airlines Co., Ltd. (CEA) became the first Chinese airlines to be listed on the New York, Hong Kong and Shanghai stock exchange in 1997. CEAH operates a fleet of over 510 aircraft, serves 80 million passengers globally every year and ranks in the top ten of many operating indexes including fleet size and passenger volume. As a member of the SkyTeam Alliance, CEA has, through connecting with the Alliance, built an air network starting from the Shanghai hub and reaching 1052 destinations in 177 countries and regions around the world.

China Eastern Airline Toronto Representative Office Address:
420-121 BLOOR ST E, TORONTO, ON M4W 3M5, Toronto, Canada

China Eastern Airline Reservation office telephone contact numbers:
Fax: 416-926-1667

Working hours

Official website:

Check your flight status here:

China Eastern Airline baggage services telephone contact numbers:

For baggage inquiries : China Eastern airline baggage inquiries

Customer service line (24-hour hotline): +86(95530)

Sky Team contact details

Member Tel: 40083-95530

Gold Hotline: 40082-95530

Telephone (International): + 86-21-95530

Member E-mail: [email protected]

Gold mailbox: [email protected]

Near-by Airports: Billy Bishop Toronto City Airport,  Toronto Pearson International Airport, Region of Waterloo International Airport

Attractions in Toronto: CN Tower, Lake Ontario, Royal Ontario Museum

Near by China Eastern Airline office in Canada:

List of China Eastern Airline Offices

Queries handled by China Eastern Airline Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Eastern miles

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14 thoughts on “China Eastern Airline Representative Office in Toronto, Canada

  • Cara Harkness


    I have a question for you. I have booked a flight from Sanya to Kathmandu Flight # MU5746 May 8th.

    I have just gotten a new Canadian passport and have a new passport number, and I would like to know if I can travel with my new passport and my visa in my old passport.

    Please let me know

    • Andy

      Hi cara is Andy how are you can i ask you a simple question do you know a girl name Chen Yu shu who work at eastern china airline do you have her phone number I wanna see her and give the iTunes card for her also one thousands for captain cheng

  • Xibbs

    Good day. I will travel with my 2 year old son from Ottawa to Toronto to Manila Philippines this coming Nov. 29. He is still drinking in a bottle and he only drink pediasure liquid or Presidents Choice Pediatric Nutritional Supplement 235ml. Is it possible to bring it with me? He won’t stop crying until he drinks that milk.

    I need your responce very badly. Thank you.

  • Ash

    You lost one of my bags on a flight to Pearson. Your representative assured me the bag would arrive 1 December, and we would be contacted. That never happened.
    The follow up phone number you wrote on my lost baggage form is disconnected. Meanwhile, my wife received a text in Chinese that says something about a flight being rescheduled to January.
    I need a contact number.

  • Marius Voltis

    Hi my son called me to enquire on the cost to reschedule a different return flight from Cebu Philippines to Toronto for the 1st week of April 1-7 on the dates of return.

    Thank you

  • Holland Marshall

    On my recent flight from Toronto to Shanghai and back, I wanted to buy a model of the B777-300ER that is on the bottom of page 71 in your shopping catalog. It sells for 136 RMB.

    On both occasions, I was told that there were none on the plane.

    Can you arrange for me to be able to buy one at your Toronto office?

  • Paraluman Marable

    Good day! My flight going to Manila will be on DEC.23,2018 but I notice that it has a 24 hours layover,for a senior citizen like me it is a very long waiting period. Is it possible for me to be given a free accomodation or lounge to sleep even for a few hours? I think there’s a policy that it is a mandatory for an airline to provide accomodation for every passenger having 12 hours and up layover, mine is 24 hours layover.

    I hope you could help me with this matter. Thanks…

  • [email protected]

    I have booked a flight from Toronto Pearson to Cebu, Philipines on December 26th, 2018.
    I need to know somrthing about excess baggage and I have been calling these 2 numbers for the past 3 days without sucess.
    Nobody is answering the phones – 416 926-8998 and 1 855 589 5530. I have tried calling at different times and numerous times.
    Please adise what number to call, or please call me at 647 299 2922
    Thank you.


    Good Day,

    I have been traveled using the China Eastern Airline from Seoul to Shanghai and to Toronto as being one stop at the Shanghai Pudong International Airport before going to Toronto.

    When I was immigrating at the PVG, it took the time almost over one hour. After that I was starting to run as quick as I can. Because my next flight to Toronto was supposed to take off at 12:05 pm at PVG Terminal 1. I arrived at Terminal 1 of PVG at 11:25 am. I asked to someone working at customer services at PVG about my next flight to Toronto and where I can exactly take the place for checking in. But the representative answered me the check in was finished. BUT it was remaining the time for 40 minutes till the flight taking off. I didn’t understand what he was saying like that to me.

    And they offered that I should buy a new ticket in order to come to Toronto in the same day. WHAT SITUATION OF THIS????????????? It was NOT my fault!!! I was stuck in the immigration at PVG. Even though this reason of I was stuck in the immigration at PVG, why they told me that I should buy a new ticket as almost US $1.300.00. NOT being just a bit of panelty??????????????????????????

    Eventually, I bought a new ticket with the price of US $1.300.00 at PVG. It was being from the Chinese money CNY 8673.00.

    They told me that is the one way of choice for me to go to Toronto as I should buy a new one. I don’t understand and am very angry as this situation by China Eastern Airlines and as well the representatives who have given this kind of result to me at PVG.

    I am asking you that I need to refund this price as US $1.300.00, CNY 8673.00 as soon as possible and also, I have a receipt about this price by representative of PVG.

    You please give me the best answer and contact number of China Eastern Airline’s office.

    I look forward to having your positive answer for this as soon as possible.

  • Gerard Lambert

    I was in Toronto last week and wanted to talk to a China Eastern representative so I went to 420-121 Bloor St E and all I found was a TD Bank. I have been trying to register with China Eastern Airline many times to no avail. What is the secret? In the past they used to send me an e-mail telling me how many Eastern miles I got for each leg of the trip but not for my last two trips. My Eastern Miles Membership number is: 653012327188 and I would like to know how many miles I have accumulated so for and how many miles I need for a trip Toronto-Bangkok-Toronto. I booked a trip Toronto-Shanghai-Bangkok on the 30 Oct 2019, return Bangkok-Shanghai-Toronto 15 April 2020, confirmation number: NEJZB4. I also requested aisle seats, I got two at first that I paid for then it got cancelled and I got a refund. Why is that? To me it is very important as I have a condition and I have to make frequent trips to the bathroom. Your help is needed.


    I bought round trip economy class tickets China Eastern Airlines for me & my wife and we arrived Toronto YYZ from Dhaka Bangladesh on 11th April 2019. Our departure date is 16th September 2019 from Toronto YYZ to Dhaka Bangladesh but we want to reschedule the departure date. Is it possible to reschedule our departure on 30th August (or any date nearby) 2019 instead of scheduled date 16th September 2019? If possible, please let me know the cost involvement.
    Our name, date of birth, ticket numbers are provided below:
    1. MOHAMMAD SHAHJAHAN MIAH, Date of birth: 17th Jan 1961, e-Ticket number: 781294122763-764
    2. RUBIA AKTER, Date of birth: 30th Nov 1965, e-Ticket number: 781294122765-766