About China Southern Airline:
China Southern Airlines was founded in 1988 which has headquarters based in Guangzhou, China . China Southern Airlines operates the largest fleet, most developed route network and largest passenger capacity of any airline in The People’s Republic of China.
Currently, China Southern Airlines operates more than 600 passenger and cargo transport aircrafts, including Boeing 787, 777, 747, 757& 737 and Airbus A380, 330, 321, 320, 319. The airline fleet is ranked the first in Asia and the fifth in the world (Data source: IATA, in terms of fleet size) .China Southern Airlines is the first airline in the world to operate both A380 and 787.
China Southern Airline London Airport Office Address:
Room 4007 North East Extension Terminal Four,Heathrow Airport London UK TW6 3XA, London, United Kingdom
China Southern Airline Reservation office telephone contact numbers:
0044-(0)20-87454563
Email: csair.heathrowairport@hotmail.com
Fax: 0044-(0)20-87454564
Working hours
15:00-22:00
Map
Official website: http://global.csair.com/
China Southern Airline baggage services telephone contact numbers:
0044-(0)2087509810, 0044-(0)844482236
For baggage inquiries : http://airport.csair.com/outbaggage/app?service=external/OutWebHomeEn
China Southern Airline Lost and Found: http://global.csair.com/US/GB/INFO/XLFW/LSBA
Phone: 8620-86122921
24*7 Disability Assistance hotline: 1-8446222993
Domestic ticket service
Domestic hotlineļ¼4006695539-1-1
Overseas hotlineļ¼+86-4008695539-1-4
International ticket service
Domestic hotlineļ¼4006695539-1-2
Overseas hotlineļ¼+86-4008695539-1-4
Service items for Domestic and International ticket serviceļ¼Change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.
Hotel, vacation and car rental service
Domestic hotlineļ¼4006695539-1-5
Overseas hotlineļ¼+86-4006695539-1-5
Service itemsļ¼Booking for value-added services.
Refund and change
Domestic hotlineļ¼4006695539-1-1-2
Overseas hotlineļ¼+86 4008695539-1-1-2
Service itemsļ¼Change and refund of domestic/international ticket.
Sky Pearl Club
Domestic hotlineļ¼020-95539-1-6
Overseas hotlineļ¼+86 4008695539-1-6
Service itemsļ¼Service for Sky pearl members
Near-by Airports:
Near-by cities:
Attractions in London:
Queries handled by China Southern Airline Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Sky Pearl
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Rate your experience with the China Southern Airline London Airport Office in United Kingdom: (click on the stars below)
I have been trying to contact you on all your phone numbers for two days. Please contact me regarding my flight booking which I cannot get onto online to change. Either by email or ph +447468883041
Hi
Reference LHR 13069
Do to late transfers from Kota Kinabalu to London Heathrow 20/09/2018 our suit cases had to follow on another flight which you kindly delivered two days later at our home, unfortunately both were damaged beyound repair. Do you have contact details in order to get replacement suitcases. I would allso like the contact details so I can put in a claim for our missed flights, overnight hotel stay, and missed hotel stay in Kota Kinabalu.( Our outward flight LHR 2210 hrs China Southern Airlines 652 to Sanya, Sanya to Guangzhou, Guangzhou to Kota Kinabalu. And a return flight.)
Regards Brian
Arvind Patel
72 Somerset Road
Basildon
Essex
SS15 6PP
29 October 2018
arvindpatel72@hotmail.com
Sent to csair.heathrowairport@hotmail.com
Southern China
London
Telephone:020 3668 0866
lonreservation@csair.com (Rejected)
Dear Sir / Madam
Complaint
As per our telephone conversation these morning with a young lady in connection with a very poor-quality service from Southern China in China. The young lady in London on 020 3668 0866 asked me to send the copy of the passport so you could assist.
We myself and my wife have travelled with your air line in 2014 and 2017 to Sydney. We are a member of Sky Pearl Club. My membership number is 295566922266. I have sent several e-mails to them asking them to issue me with a member ship card in post. I am not getting any satisfied reply back what so ever.
My e-mails sent are in a very simple English. My wifeās member ship card arrived in post couple of weeks ago. I have family and friends always travelling to Australia and I was recommending them your airline but if you donāt get a service then it is obvious people will not recommend. At the time of travel to Sydney in 2017 my passport was 461630730.
Kenya Airways
Kenya airways is a Sky Team Partner. My self-Mr. Arvind Patel and Mrs. Tarla Patel went to Kenya in June 2018. We have been trying to claim the air miles on Southern China Sight and it will not let us do that at all. With all the new technology you can do every thing on line but your sight will only accept Southern China. I have attached copies of all the passports belonging to me and my wife and boarding pass for Kenya Airways.
Please kindly assist and wait to hear from you.
Kind regards
Arvind Patel and Tarla Patel
I have sent to Heathrow
Useless airline. i have flown and in been in the air a total of 46 days with Skyteam and the only cancelation i have had is with China Southern Air. Were very rude in China and will not answer any mails
Rude