Ethiopian Airlines Airport Office in Cape Town, South Africa 37

Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. Ethiopian Airlines has its head quarter in Bole International Airport in Addis Ababa. Ethiopian Airlines serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.
Ethiopian Airlines Cape Town Airport Office Address:
1st Floor, International Departures
Cape Town International

Ethiopian Airlines Airport Office telephone contact numbers:
087 110 0168 / 087 110 0173, 021-936-3667 and 063-685-2909

Email: [email protected]
[email protected], [email protected]

Working hours
Mon & Fri 05:30-10:30 am
Tue, Thur & Sat 10:30, 15:00-20:00
Wed 09:30-15:30

Ethiopian Airlines Cape Town CPT Ticketing and Reservation Office

47 Strand Street, Cape Town


Email : [email protected]
[email protected][email protected]

Working Hours : 08:30 to 17:00 ( Monday to Friday)


Ethiopian Airlines Cape Town CPT Sales Team

Email : [email protected]
Sales Rep ( Carla Gombart): 081-018-5850

Ethiopian Airlines Cape Town Management and Administration


Email : [email protected]

Ethiopian Airlines Official website:

Ethiopian Airlines Online Check-in: check-in

Check Ethiopian Airlines flight status here:

Check Ethiopian Airlines flight schedule here:

Ethiopian Airlines baggage services telephone contact numbers:
087 110 0168 / 087 110 0173

Ethiopian Airlines Baggage Allowance

View Ethiopian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Ethiopian Airlines Customer care:

Phone: +251116656666 (International Charges Apply)

Near-by Airports:

Near-by cities:

Attractions in Cape Town:

Types of Planes / Air craft available with Ethiopian Airlines

Total fleet: 82

  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737 MAX 8
  • Boeing 767-300ER
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9
  • Bombardier Dash 8 Q400
  • Boeing 757-200PCF (Cargo Fleet)
  • Boeing 777F (Cargo Fleet)
Queries handled by Ethiopian Airlines airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles

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37 thoughts on “Ethiopian Airlines Airport Office in Cape Town, South Africa

  • Jose

    Hi there,
    i couldn’t pay online, but i’ve got the reservation reference number to pay at the Agent.
    where about is it in Cape Town?
    Can I pay at the Airport, what are your working hours and where are you located

    • Editor Post author

      Hi Jose,

      Please call the numbers given below and confirm
      Airport office address:
      1st Floor, International Departures, Cape Town International

      Ethiopian Airlines Airport Office telephone contact numbers:
      087 110 0168 / 087 110 0173, 021-936-3667 and 063-685-2909

      Email: [email protected]
      [email protected], [email protected]

      Working hours:
      Mon & Fri 05:30-10:30 am
      Tue, Thur & Sat 10:30, 15:00-20:00
      Wed 09:30-15:30

      Support team.

  • Daviid Pugson

    Dear Management,
    As a traveller to UK , I am thinking of trying Ethiopian Airlines . I have, however, searched online for reports and reviews about the airline and Bole Airport. I am surprised to read so may negative and bad reviews and experiences of other travellers , at Bole Airport. it seems that the facilities and services , (toilets, food 7 drink, security etc etc ) are so bad that people warn us ..”Do not go through this airport” ..or …”this is the worst airport they have been through”
    With Ethiopian becoming such a busy and worldwide airline, why is the national airport so bad ? Surely, some of the basic needs & requirements should be easy to provide for all international travellers ? Please check on Google for the following website, where you can , yourselves, read all the reports of the poor service at Bolo. Why are the standards so poor and why are they not being immediately improved ? Go to Addis Ababa Airport Customer reviews / SKYTRAX …..OR with Google and read the reports.
    I look forward to your response and hope to receive guarantees that standards at Bolo Airport have been , and are being upgraded to match most other main international airports.

    David Pugson

  • Portia

    hi there
    I need the banking details of your cape town branch Strand Street please.. I need to do EFT asap..
    Thanking you kindly

  • Melo

    Telephone does not get answered at Cape Town office. This is one terrible customer service. Please don’t bother using Ethiopian airlines.

  • ismail leeman

    the gentleman that kindly helped us yesterday, our booking gmopzl,
    i have tried to call, can you urgently please call my landline number below.
    thank you

    021 930 9360 – ismail leeman

  • Zoey

    Dear Ethiopian Airlines
    I recently returned to
    Tororont from Capetown via ethiopia , london on a flight no ET846on 4 dec17 , ET 700 on 5 dec 17 AC857 respectively, which arrived (05/12/17) at around 4pm at pearson international airport. My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No. ET 193386 has apparently been completely miss-placed or possibly off loaded . The ground staff at the pearson airport lost luggage counter, where I spoke with informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 3 days now; I have called air canada numerous times since my arrival and they has absolutely no information for me as to the whereabouts of my luggage! I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, I believe that I am entitled to some form of compensation from the airline. I can be reached on my mobile (17808041205); I would appreciate an update as soon as possible. Regards Kasukoo Hiangoro

  • Sedick De Vries

    RE: REF.NO. CPTET11512
    To whom it may concern.
    Currently I am waiting for more than six months for a positive outcome of my baggage that got lost or stolen.
    Document after document as been emailed but to no avai.
    l Hope and pray that someone will come to my assistance.
    S. De Vries
    082 5216242

  • Antony Woensdregt

    I’ve tried several times calling the Cape Town office about my flight back to the US on the 18th March.. my flight here was a nightmare and was delayed over night in Ethiopia. I have concerns about my flight back because of the 30min tight connection and I will not be held up overnight again because your airline delays flights and inconveniences me!!! Please can someone contact me to straighten this out or schedule another flight if that is the only remedy available.

  • Victoria Joy Rowlands

    Hello I cannot contact any Ethiopean office, with a request as to how I can pre arrange a wheelchair assistance at the airports. I have had a knee replacement and cant walk so far. Please advise as to how I go about this. I am travelling with my sister !lucinda Jane Powers from Cape Town to Rome on March 27th. On flights ET 846 to ADD and flight ET712 to Rome. Please advise. I booked on line and only now realise my knee will not be strong enouph. Best Regards Vickie Rowlands

  • Ruansa van Eeden

    No answer at any of the numbers for your Cape Town office. Appalling service for “The best airline in Africa”. I’m trying to reach someone because your airline lost my luggage on a flight from Cape Town to Paris. My bag was returned to me one week later. I was promised an incidental payment by the following persons: Mr Negash Asegahgn (London), Mr Nebiat Hailemichael and Mr Chandru. My subsequent follow-up emails to the above gentlemen go unanswered. I had to buy warm clothing in London (since I was travelling from a summer to a winter region and had no luggage in London). The very least you can do is to fulfill your promises to give me $75 for the inconvenience you caused.

  • Jesse


    I am a drummer and need to take my instruments with me. Am I allowed to take one set of drums with me in the cabin ?
    It is 50cm height and 150 cm circumference.
    Jesse Soum

  • Faried Wassung

    This is the worst ever Airlines I’ve worked with.
    The below information I got on the system for my BOSS “Jasmine Martin” to have arrived as per the flight details below at 17:40 pm and then she phones me to say I’m at CPT Airport and no one to pick me up. And this call I received from her at 14:30 pm on the 6th June 2018. And all of this after I’ve made contact with the Airlines early the morning to verify exactly on what Flight Arrival she will be arriving in Cpt and being confirmed the time as per the flight schedule as seen below. Also with a few other passengers who’s families were notified that they will only arrive the evening.
    Tell me how can an International Airlines mess up like this. This is pathetic.

    3 . ET 443 H 06JUN MEDADD HK1 0355 0725 O* E WE
    4 . ET 809 H 06JUN ADDJNB HK1 0840 1305 WE 4
    5 . ET 1100 T 06JUN JNBCPT HK1 1530 1740 WE 4

  • Clive Shepherd

    you are in the absolute joke none of your telephone lines operate, although we are told ” your call is important to us please hold”. And was then promptly cut off !!!
    This applies to all the telephone numbers Johannesburg, Durban, Cape Town
    I don’t know how you stay in business.

    • Palesah05

      Ethiopian Airlines is the worst when traveling to Dublin even when you have all documents needed, especially coming from South Africa. Had the worst experience during festive season and couldn’t board the plane, till today I am waiting for answers.

  • Dilhan Ahmed

    Good morning sir , how can i contact with cape town Ethiopian flight manager mr Mohammed. ? My flight was on 17 july . He can’t accept me but is fine i do respect but i wan to know what was reason please. Please let me know. Thank you . My contact numbers is +270846614867 .

  • Lisa Theart

    Good morning

    I hope this email finds you well.

    I flew with Ethiopia Airlines last week and due to delayed flights, my baggage has not reached my destination. I have been in contact with BidAir but this has not been helpful.

    My baggage reference is ET966989 and ET966988

    This has been a very inconvenient experience for I had meetings to attend and I had to buy new clothes. I am very unhappy about this situation.

    Please advise how to address this issue?

    Thank you

  • Lowet

    Good Morning, I flew with Ethiopean on the 23 of July and my luggage was damaged, reported it at Bidair, and unfortunately they coulden’t repair it but a would get a compensation. Until today i’m still getting promises waiting and as many comments no one answers a phone at Ethiopean? What can I do?

  • Salim

    NEED information on cargo pricing for fresh food from Antebbe (Kampala Uganda) to Cape Town International(South Africa).
    Please provide details or person to contact

  • Mohamed Petersen

    I’ve send so many emails to the groups departments with no reply from them
    Please send me the correct email address and person to contact for group in South Africa Cape Town

  • Patrick Sylvester Borti

    Please I am sick and admitted at Harmony Clinic around Hout Bay, I want to reschedule my flight number PFJLKO from Cape to Entebbe on 07 Feb 2019 to 08 March 2019. My telephone number is +27603331053. Please call after 4 PM lease. You can however mail me anytime. Please send me your contacts as I am unable to reach you.

  • Bucquoye Luc

    Dear Sir,

    I have an business e-ticket : ET 071-2674892603 flying from Cape Town to Brussels via a stop over in Addis Ababa.
    I have 3 x23 kg luggage and 2 x hand luggage. One of the handluggage is a tube with a painting within and with a length of 1.15 m and diameter of 16 cm : will this be allowed in the cabin as handluggage ?
    Thanks for a quick reply.
    Best Regards,
    Luc Bucquoy

  • Natalie Wolff

    I am most distressed, that while searching for my passport – antidepressant medication was highlighted. As a result – and almost 47-year-old mother missed her flight to the UK. Which my baggage aboad. I wish to find the where this bag is as it contains my graduation dresses and presents from my children.

    To say I am angry – might just be a downpayment.

    My luggage is aboard and I am still stranded it cape town.

    Either put me on the next flight or pay for the next one.

    I demand your prompt response.

    Antidepressants are not illegal.

    I need to be in the UK by Saturday 9 am the latest. Make it happen Or I will not be amussed and take far further actual action.

    Natalie Wolff

  • Fergus O'Brien

    I have sent two mails which were returned,phoned the Cape Town office no. which rand until it was cut off .I phoned several other numbers on your web page which all were not answered and tried to contact your helpline,not answered.I have a problem with my Sheeba miles and cannot get to speak to anybody for assistance.Please forward e mail contact detail of someone who can assist.

  • Fergus O'Brien

    Further to my previous mail of not being able to contact the Cape Town office I read through the comments listed and there are many,many complaints about this and nothing being done to rectify this problem.I do believe Ethiopian Airlines should make a change to the management in there Cape Town office as this is ridiculous that one cannot contact an airline office.

  • Mukhtar Dalvi

    I booked Ticket online – Your Ctrand street office in capetown is closed today. No one picking up your telephone lines at the Capetown Airport. Who at this stage we go an get the original tickets

  • Pascal Blevi


    for anybody who ever planned to use Ethiopian Airlines for any trip, PLEASE do yourself a favor!!!….Stay away as far as possible!!!!

    telephone lines do not respond and e mails never get proper replies!!

    After flying for more than 45 year, this is by far the worst experience ever encountered!!! ” customer service ” is totally non existent here!!

    you have been warned, do not start crying afterwards!!!….I am one of the thousands that unfortunately had to experience this!!