How to change flight date / postpone / cancel the booked flight in West Air?
Change / reschedule your travel date in West Air:
Here are the procedure to do online. You can also contact the travel agent to change your flight date
- Visit https://www.westair.cn/
- Go to “travel assistance”
- Click “Passenger name change regulations”
- Enter ‘Passenger/Ticket Information’
- Click “Inquire”.
- Select the date you want to reschedule
- Confirm the submission.
How to get refund from West Air for unused / partially used flight tickets?
By online
- Visit https://www.westair.cn/
- Go to ‘travel assistance’ section.
- Click ‘Refund process’.
- Enter ‘user name’.
- Enter ‘password’.
- Click ‘Log in’.
- For flight ticket refund, please enter the ticket number.
Through West Air Call Centre
- You can contact West Air customer service center (95373).
Through travel agent
- If you have booked a West Air flight ticket through any travel agent, please contact them for a refund.
West Air Office
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West Air Baggage Allowance
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