Japan Airlines Reservation office in Singapore Phone number, Address, Email, Working hours, Google map location
Japan Airlines Co. Ltd. (JAL)was established in 1951 . It is the flag carrier airline of Japan and the second largest in the country behind All Nippon Airways. It is headquartered in Shinagawa, Tokyo, Japan; and its main hubs are Tokyo’s Narita International Airport and Tokyo International Airport (Haneda Airport), as well as Osaka’s Kansai International Airport and Osaka International Airport. JAL group operations include scheduled and non-scheduled international and domestic passenger and cargo services to 220 destinations in 35 countries worldwide, including codeshares.
Japan Airlines Singapore Address: 16 Raffles Quay #38-01/02, Hong Leong Building, Singapore 048581
Phone: Japanese 800-811-0768
English and Chinese: 800-852-3688
Working hours: 9:00-18:00/Mo.-Fr. ex.Sa.Su.Hol. (Ticketing)
Map: View direction here
Official website: https://www.jal.com/ua/en/contact_us.action/english/home
Japan Airlines Online Check-in: https://www.jal.com/ua/en/contact_us.action/online check-in
Note: Online Check in begins 24 hours before departure, and up until 90 minutes before your flight’s scheduled departure time.
Check Japan Airlines flight schedule here: https://www.jal.com/ua/en/contact_us.action/flight schedule
Check Japan Airlines flight status here: https://www.jal.com/ua/en/contact_us.action/flight status
Japan Airlines baggage services telephone contact numbers:
Japan Airlines Baggage Allowance
View Japan Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Japan Airline Customer care / support
Japan Contact Centre Japanese: 1-866-299-0423
English/Chinese: 1-671-642-6431
Contact Centre Business hours: 10:00-20:00 Daily
Japan Airlines Special assistance
Travel during pregnancy in Japan Airlines
Pregnancy rules:
- Expectant mothers can travel Expected date of delivery within 8 to 28 days from the date of travel Medical Information Form (MEDIF) must be submitted.
- Expected date of delivery within 7 days from the date of travel. In addition to the Medical Information Form (MEDIF), an escort by a doctor is required.
For any special assistance, Contact: https://www.jal.co.jp/en/jalpri/
How to change mistakes in your name, flight date and refund ticket in Japan Airline?
View How to change mistakes in your name, flight date and refund ticket in Japan Airline through the above link.
How to Web Check-in in Japan Airlines?
Procedure to do web check-in or online check-in in Japan Airlines
- Visit https://www.jal.com/index.html
- Select ‘Check-in’ section.
- Identification
- Select the check-in passenger
- Notes about restricted items
- Confirm the flight and seat selection
- Enter passport and Contact Details
- Issue boarding pass
- Check-in completed.
Types of Planes / Air craft available with Japan Airlines
Total fleet: 159
- Boeing 737
- Boeing 737 Next Gen
- Boeing 767
- Boeing 777
- Boeing 787
Queries handled by Japan Airlines Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class,JAL Mileage Bank
Is there any problem / complaint with reaching the Japan Airlines Reservation office in Singapore Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Japan Airlines Reservation office in Singapore: (click on the stars below)
Dear Sir/Mdm,
I tried to call from Canada the number 1-800-852-3688 that is published in your website’s page for JAL’s reservation office in Singapore, but received an error message that this number is not available from my area.
Your website doesn’t provide any other alternative number that I could use and the voice msg did not provide any other assistance too. I hope that JAL is able to provide further assistance.
Thank you in advance.
Hi Tursina Ibrahim,
If you are trying from Canada means, use the below number
Telephone: 1-800-JAL-FONE (1-800-525-3663*)
Outside the US/Canada (charges apply) +1-310-607-4160
For more details: http://www.ar.jal.com/arl/en/?country=ca
Thanks,
Support team.
Dear Sir/Madam,
I would like to ask on behalf of my daughter, about the procedure of making a claim for a damaged luggage in Japan.
My daughter has taken 2 flights to Japan on Tuesday, 14 November 2017 and she would only be back to Singapore on next Tuesday, 21 November 2017.
Her 1st flight, JL 038, was to Haneda International Airport Terminal 1 from Singapore, and another transit flight, JL 115, to (Osaka) Itami International Airport Terminal D1.
She then realised that the wheels of the President Luggage had damaged. Thus, she would like to do a claim for the damaged caused.
Please advise on how we could do so.
Hope to hear from you soon. Thank you.
Regards,
Kathrine Goh
Hi is it possible to change nationality and passport no after air tickets being purchased?Any charges for doing so and how to do it?Thanks.
I have an error for payment on JAL website ticket purchase, Please advise what should I do.
Hotline also cannot call.
Thanks
Dear Japan Airline,
This is Osamu Beppu(Mr), I have just booked the flight ticket from Singapore to Japan though the web site but I made mistake to key in my son’s birthday. So please fix it.
Name: Beppu Keigo
Ticket Number: 1312131514973
Date: 20th Aug
Flight: JL0038
Time: 01:50
Reference: OL369H
Wrong: 2nd Jun 2012
Correct: 2nd Jun 2011
I would like to know how to lease a wheelchair at Chitose airport in Hokkaido.
My flights reservation ref is QPRXTG
Thank you.
I tried to reserve seats on flight JL711 from Narita to Singapore on 19/10 but unable to do so.
My confirmation is: T42CV2
Name : Teo Bernard
How can I reserve seat for this flight.
Thank you
Bernard Teo
Dear Sir / Madam
Our family returned from Tokyo via JL 037 yesterday realizing that one of the wheel of our Samsonite luggage was missing.
We would like to make a claim for the damaged caused and please advise procedure to do so.
Hope to hear from you soon.
Regards
Connie Kong
Hi JAL Customer Care,
I’m booking JAL flights from Singapore to Japan Tokyo/Osaka for my family of 5 adults in mid March 2019.
I book through your JAL wed and I noticed that :
1) there is no choice of seat selection in JL038 (SG to HND) but there is seat selection choice for JL037 (HND to SG) and also some domestic flights from Tokyo to Osaka. Please advise on how to confirm the seat booking on these JAL flights as we are travelling as a family and thus would like to seat together.
2) I’m booking under my JMB member ship number for 5 persons, thus for flight mileage accumulation, is it all the flight mileage accumulate under my member ship or I have to use individual (each member ship number) to accumulate for each of us?
3) Kindly advise any JAL flight promotion/code for March 2019 travel to Japan.
Thanks and regards.
Roger
I am in Singapore and want to call your JAL office number as posted above: English and Chinese 800-852-3688, but it was an error message. What number should I call?
I have a booking with Japan Airlines for travel from Fukuoka to Sapporro on 24 May. Payment has been made but there is a problem trying to cancel to get a refund due to the Covid19. I have sent email to customer support but they came back to say this is reservation problem that need to contact reservation. The reservation is absolutely not contactable. Is there anyone in JAL that is able to help?
I bought 2 tickets from Tokyo to Osaka on through sg.trip.com as shown below.
Flight Details (HND – KIX)
Tokyo – Osaka Japan Airlines • JL225
13:05, May 5, 2020 HND Haneda Airport D1
14:30, May 5, 2020 KIX Kansai International Airport T1
Due to Covid 19 pandemic and the entry ban from the Government of Japan , can I request for full refund?
Hi, one of my return flight from Vancouver to Tokyo was changed by JAL to a day later but my connecting flight from Tokyo to Singapore was not changed. How can i made the change to my connecting flight?
I would like to know when I boot air ticket on line to Japan. If I would like to reschedule the flight any cost needed. Thanks
Have been calling the hotline, on hold for many hours over yesterday and today. Have not been able to reach anyone. Flight itinerary was changed for one of two passengers. Doesn’t make sense as the flights was booked to travel together. Need to rearrange accordingly but unable to reach JAL in any way.
Very lousy JAL got no contact number in singapore that is in use and i heard they moved from hong leong building. Lousy terrible service
Dear Sir or Madam,
JAL711
23 June 2022
Narita to Changi
My air ticket has been changed without my consent, from 18C to 24H. I’m travelling with my wife and 2 kids, I’ve booked and fully paid for all 4 of us to be seated together. My seat is right next to my wife. This is very disappointing. My calls to your hotline went unanswered. Please revert my seat to my original seat, 18C.
This is my very first experience to have my seat changed unilaterally by a full service airline, without any reason.
I look forward to your reply soon.
Thank you.
Sincerely,
Rommel
I want to submit a request for a refund of excess baggage allowance. Passenger has checked in, it was a transit flight via Haneda Airport where the passenger was told that he could not transit due to US visa issue. We paid USD200 for the excess luggage. Who can we contact in Singapore. Your office at Hong Leong Building, 3rd floor has closed. Thank you
Need help on naming on air ticket versus passport.
Passport : Kelly Loy Teck Hwa
Last name : Loy
Given Name : Teck Hwa
Christian Name : Kelly
If key in the naming on air ticket : Loy Kelly Teck Hwa
The order is not correct. Will this be a concern when boarding if order is different from passport?
If yes, how should I key in when book air ticket so the order same as passport?