KLM office in Cape town, South Africa Phone number, Address, Email, Working hours, Google map location
About KLM:
KLM Royal Dutch Airlines was founded on 7 October, 1919 to serve the Netherlands and its colonies. KLM is today the oldest airline still operating under its original name. KLM has been part of the AIR FRANCE KLM group since the merger in 2004.KLM is headquartered in Amstelveen.
KLM Cape town Ticket Office Address: c/o BidAir Ticket counter, Opposite check-in desks, 1-16 International departures hall, Cape Town International Airport, Cape town, South Africa
Map: View direction here
Nearby Landmark for KLM office in Cape town: Near Lighthouse Christian Centre
Location: KLM office in Cape town is located in Parow, Cape town
KLM Reservation office telephone contact numbers: +27 10 205 01 01
Working hours: Monday to Friday 08:00 AM – 08:00 PM Saturday – Sunday 09:00 AM – 06:00 PM
KLM Reservation office (Flying Blue Service Line): +33 158 68 68 68, 0800 222 305 (Toll-free from South Africa)
Working hours: 24/7
Email: kl.b2c.za@airfrance-klm.email
KLM Official website: https://www.klm.co.za/
KLM Online Check-in: www.klm.com/online check-in
Note: KLM Online Check in begins from 30 hours to 1 hour before departure.
Check your KLM flight status here: https://www.klm.co.za/flight-status
KLM baggage services telephone contact numbers: +27 10 205 01 01
Working hours: Monday to Friday 08:00 AM – 08:00 PM Saturday – Sunday 09:00 AM – 06.00 PM
For KLM baggage inquiries : KLM baggage inquiries
KLM Baggage lost and found: Baggage lost and found – KLM
Near-by Airports: Cape Town International Airport, Kruger Mpumalanga International Airport, Matsapha Airport
Attractions in United Kingdom: Stonehenge, Tower of London, The Roman Baths and Georgian City of Bath, The British Museum, York Minster and Historic Yorkshire.
KLM Royal Dutch Airlines Flight Code: KL
KLM Customer Care Support
Check the above link to know the KLM Royal Dutch Airlines customer care phone number, email etc
KLM Baggage Allowance
View KLM Royal Dutch Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
List of KLM Offices
Click the above link to view the List of KLM Offices address, phone, email, working hours, website, direction and more.
How to Web Check-in in KLM Royal Dutch Airlines?
Procedure to do web check-in or online check-in in KLM Royal Dutch Airlines
-
- Visit https://www.klm.co.za/check-in/entry-form
- Enter ticket number or booking code
- Enter the Loyalty programme number (if you have)
- Enter the passenger’s last name.
- Click ‘Start Check-in’.
- Confirm the details. You can select your seat
- Print the boarding pass
How to change mistakes in your name, flight date and refund ticket in KLM Royal Dutch Airlines ?
Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in KLM Royal Dutch Airlines.
KLM Special assistance
Travel during pregnancy in KLM
- Expectant mothers can travel in KLM Airline till 36th week of the Single and multiple pregnancy.
- When flying with special medical requirements, you may need to arrange medical clearance certificate.
- you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF (Medif-Form A and Medif-Form B)
For any special assistance queries, contact: https://www.klm.co.za/information/assistance-health/pregnant
Procedure to get medical clearance in KLM
- Download Form A, Download Form B
- send the completed application form to Request a FREMEC
For more details, contact KLM Health Services
vaccinations and health advice: https://klmhealthservices.com/en/home-2/
Phone: + 800 556 22 737
Working hours: Monday to Sunday 07:00 AM – 10:00 PM
Email: KLMCares@klm.com
Types of Planes / Air craft available with KLM
Total fleet: 117
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 737-900
- Boeing 747-400
- Boeing 747-400M
- Boeing 777-200ER
- Boeing 777-300ER
- Boeing 787-9
- Boeing 787-10
- Boeing 747-400ERF
Queries handled by KLM Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue Miles
Is there any problem with reaching the KLM Cape town Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the KLM Cape town Office in South Africa: (click on the stars below)
I phoned the Cape Town office to make sure that the SAA flight to Joburg will allow me the same baggage allowance as KLM. flying to Amsterdam. The guy who answered told me to phone SAA which is not correct as the whole ticket was booked through KLM. He then told me he would put me through to someone who knew more than he did!! I held on for ages listening to appalling tinny music and eventually rang off because I wasn’t prepared to wait any longer. I phoned back twice and after holding on got a recorded voice telling me the message box was full. Not a good advert for KLM!! Please let me know as soon as possible the answer to my question.
Have you any direct flights from Durban to Mancheste?r
I am trying to get a hold of a consultant to help me cancell my flight to amsterdam.due to the coronavirus. I want a voucher that is valid for 12 months instead. My flight leaves on Wednesday, 18 March. I have booked through edreams but it is impossible to reach them. Please advise. We have paid R24000 for the 2 tickets. We cannot afford to loose that money. We want to rebook for june as some of our accommodation do not want to refund us but are willing to give us a voucher for later
I have been trying for a long time to get my Flying Blue Gold card Number 8684421324. Each time that it is promised to me, it never arrives. I have previously been asked to be a Flight Quality Observer, but the service that I have received from the Cape Town office is unacceptable. Message Box at office remains full, which is also an indication of bad service.
Good day,
I have booked a ticket from Cape Town to Heathrow return, leaving on the 6th June 2017 and returning on the 24th June 2017.
Is it possible to do an upgrade?
Regards
Hi Nathan Lazarus,
Please call KLM using the below number
0860 247 747 / +27 10 205 0101
Thanks,
Support team.
Phone just ring, no answer – hopeless – absolutely hopeless!!
I am trying to get hold of your Cape Town office on the phone number above without success.
Please call me urgently 0733027371
how the hell do i contact you to arrange a wheelchair for my friend if you dont answer the fone??? You guys are gonna get hell in 30minutes when i get to the airport
I understand that KLM sell their own dog Vaggio Carrier cages for dogs, but I can,’t get hold of anybody at Cape Town to help or confirm!
Please phone me 0727843833
We plan to leave in Feb 2022 with KLM
I have been trying to contact KLM to find out if I will require a airport transit visa for change over at Schiphol, Amsterdam. I am travelling on Pakistani passport from Cape Town to Chicago.
So far no joy.
Hi I’m Maria from Soweto Johannesburg,I’m struggling to get through on your telephone numbers and I can’t get the company email.May I please have the number to call to enquire about the package that was sent through KLM
Where do i find the email-adres of the local klm-office on Cape Town International Airport ?
Hi I.W. van Straaten,
Please email through this contact form.
https://www.klm.com/travel/za_en/customer_support/customer_support/contact/ecomplaints_customercare.htm?CallerCountryCode=ZA
Thanks,
Support team.
Baggage left on plane arrived Saturday night 24/03/2018, KL597.
No answer at tel numbers given.
Not sure where to find out?!
First you lose my bags or delay it, whatever. Then when it finally arrived alot of stuff got stolen out of my bag. I am trying to see now how your system works and if you can actually recover my stuff. But all I am saying is all the reviews state the same thing no answer no answer and horrible service. Pity that Cape Town KLM is so bloody useless. I need to speak to Johannesburg staff in order to get a response.
The Duty Manager at Cape Town airport on Monday 25 June 2018, who goes by the name of Anita can be considered the Florence Nightingale of KLM passengers with a problem:) A wonderful woman who LISTENED to the problem and sorted it out calmly and efficiently.
A real asset to any business especially in South Africa where service levels appear to be declining. Anita – we salute you!
I cannot get through to any of your contact numbers at Cape Town International. It goes to voice mail saying that “The mailbox is full”I tried calling all your numbers since after 20:30pm till about this time 22:01pm tonight 24\09\2018
I am in need of the KLM office “Postal address” at the Cape Town international aiport as a matter of urgency.
Thank you.
I am KLM passenger wanting to change my booking but cannot raise KLM on no provided on website 27 21 9358520
Got a hold of them using this phone number. They were very helpful.
0860 247 747
Good Afternoon
Would appreciate if someone from ticket offices, etc. to call me on +27 074 249 9634.
We would like to upgrade my wifes ticket to business class from Amsterdam to Cape Town. .Booking Reference RVS31 – flight KL1987
She is unwell and is flying from Amsterdam .
Much appreciated
Mr B Naidoo
all ines are engaged.
lost property number is not identified as such
We lost a cat who got out of his cage while being transferred from Cape Town to Amsterdam last night 30/6 to 1/7. Name Limpid white Persian male. Owner surname Van Wyk. Please try to find the cat. Wandi assisted us at the KLM baggage.
Hello Susan
Did you find Limpid? Shu bad to read this our kids are soon coming to us.
What cage did you use if I may ask?
Was there a specific person to get in hold that books in the furry kids?
I would love some advise, we flying our kids with our friend soon and I am really stressed about this.
Regards
Diane
The worst airline customer service ever.
I got an emial after I was bumped off a flight saying they would compensate me. However, 2 months later and over 30 emails, messages, watsups, calls , I get the same answer …. ITS IN PROGRESS. my husband got his over a month ago, (same flight, same everthing) I cannot get any info out of anybody at KLM except for ‘ITS IN PROGRESS” how long and why is mine taking so looooooooong. Why cant anybody give me an answer to a simple question!!!!!!!!! “just go on line and fill out a form, (this I have have now done over 10 times) believe me its no good.
Dear Klm & Klm flyers.
I was wondering if anyone whom have had their furry kids, flown with the airline give me some information to whom I can be in contact with from the Cape Town team to ensure we have a smooth book in procedure with our two furry cats flying with a friend from Cape Town International soon. Any information would be appreciated.
I tried calling the KLM Cape Office and there is no response.
Please advise whether there will be a charge for my baggage of 21kg on the KLM flight to Amsterdam and on my return?
Thank you
Aubrey
I am trying to get a hold of a consultant to help me cancell my flight to amsterdam.due to the cotonavirus. I want a voucher that is vslid for 12 months instead. My flight leaves on wednesday, 18 March. I have booked throuhg edreams but it is impossible to reach them. Please advise. We have paid R24000 for the 2 tickets. We cannot afford to loose that koney. We want to rebook for june as some of our accommodation do not want to refund us but are willing to give us a voucher for later
I am a Swede that needs to get back to Sweden from South Africa to be back at work. I have heard that KLM have a flight from SA in May. I had no luck in contacting you by phone. Could you PLEASE get back to me regarding such a flight.
The contact number 021 9348352 for Cargo does not exist?
i have tried UNSUCCESSFULLY to make contact with your South African office using +27102050101.
I have tried UNSUCCESSFULLY to communicate that my refund for a flight KLM cancelled in January has not been received in full.
My booking reference is RITYEH and my name is Vasilis Eleftheriou
I have SUCCESSFULLY been in contact with your WhatsApp group.
i was on Tuesday 23/2/21 that my request for the outstanding balance on my refund has been resubmitted.
I was advised today that this refund request has been cancelled as my refund was approved in January.
This is partially true as only part of my refund was received (cost of my ticket and lounge access has been refunded)
The additional charges for my economy comfort seat and the charges for additional baggage HAS NOT BEEN REFUNDED.
I can show you my AMEX STATEMENT to prove what has and what has not been refunded.
I am told only the south african office can resolve this for me – BUT I CAN’T GET HOLD OF YOU.
PLEASE can you contact me and help resolve this issue, the amount of money outstanding is £231.06.
Otherwise I will have to ask American Express to step in and help me
Dear Sir/Madam
I am trying hard to contact the Cape Town office of KLM urgently, but I am unable to get through on any of the telephone numbers provided
on the KLM website.
Would you pleas be so kind as to telephone me?
021 461 1545
I “got through” to 021 935 8520, one of the numbers provided on your website. The line was completely defective! I have never heard such
an extreme case of a voice breaking up on the telephone. It was not possible to understand the speakers, first a male voice and then a female voice. There is no connection on the other numbers provided.
Please call me on 021 461 1545 urgently
Dear KLM.
I have been trying to call you for days and I have really problem with that. No one picks up phone , no one answer me even when I leave my tel number.
Can you please just let me know if I can book my flight from Cape Town to Krakow in Poland. Are you now open for that and if KLM is operationg daily from Cape town and from Amsterdam????
I will appriciate if any one give me a details on that.
Henry Niemczynski
Cape town
Cell: +27 719221618
Esprit Skills Development & Training will host a five-day course, from 2nd August to 6th August 2021 in Cape Town , South Africa on Strategic Leadership in Turbulent Times. Presenter Dr Belinda Ketel Kindly drop an email to kobie.esprit@telkomsa.net if we may send marketing material Thank you Blessings
Dear Sir/Madame, please would you be so kind as to mail me a contact email address and name that I can query a refund on a ticket purchased from KLM.
The wife & I would like to go to Manchester UK from 24 November 2021 & return on 27 January 2022, most affordable price would be appreciated
Good day, I have an “O” travel voucher with receipt number 057 159 643 287 0. The comment reads *M* THIS IS YOUR VOUCHER VALID ON AF/KL/DL/VS FOR 1 YEAR OR REFUNDABLE IF UNUSED. Would it be possible for me to request a refund and if so, would the full voucher amount be refunded? If so, can it be refunded to a different account than the one used to pay originally? Your agents on the Messenger service are useless, they don’t even read the question. Ms Kirkwood
We can’t reach any one from KLM! We want to know when our bagage will arrive from flight KL579 last Saterday.
We are unable to reach the Cape Town KLM office on all numbers provided on the website.
Please urgently contact us – we have flight booked on Thursday.